Introduction: Highly motivated Technical Support professional. Now performing Freelance and REMOTE contracts from my professional home office for corporations that want the talent without the costs of setting up an office.
All the experience, a self-starter, capable of effectively functioning with minimum supervision. Site visits when necessary. Comfortable interacting with all customers through Skype Business. Adept at multitasking and dedicated to excellence in delivering quality effective documentation support.
Organization is my unique strength. Ability to organize and maintain Document Libraries, create processes, policies and procedures. Working knowledge of HTML/CSS on dynamic Web SharePoint Enterprise, Document Library and Customer support portals VPN.
Highly proficient and computer literate in PC Windows and Apple MAC OS Systems. I inherited a passion for technology and also attend regular classes for certification to stay current in Business trends and applications.
Documentation Applications - Microsoft Office-MS Word, Visio, Microsoft Excel. Including InDesign and Acrobat Professional. Current experience with SharePoint, Designer and Microsoft Publisher.
Technical Illustration Applications - Adobe Illustrator, Corel Draw, AutoCAD and PhotoShop, Dreamweaver and InfoPath for Forms. Power Point and WebEx/Skype for conferencing and presentations.
My business goal is to support customers on a remote basis from my professional office. I will support your knowledge base, web content or Document Library. My abilities are converting older documents to new software apps, updating documents & PDFs, graphics and photos. Essentially, I lower your backlogs and workloads with my content management skills.
