THE WATER HEATER GUYS Inc.
THE WATER HEATER GUYS Inc.

THE WATER HEATER GUYS Inc.

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Heater problems
Sorry this pro can’t do your job, but we know other pros who can.
Introduction: TWHG believes that customer service is a number one priority. Outside of doing a great job installing and servicing water heaters, we are firm about our professionalism and how we treat our work. What i like most about the job, is- getting to see our wonderful Bay Area and meeting all the great people that live here. Working with my hands, building projects and seeing the final product at the end of the day.
Overview

Hired 9 times

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Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Exceptional 5.0

8 reviews

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pro avatar
Zhuoran c.
Jul 15, 2016
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Hired on Thumbtack

Hired on Thumbtack

Water Heater Repair or Maintenance
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Chang L.
Sep 13, 2016
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Hired on Thumbtack

Hired on Thumbtack

Luigi is very knowledgable about water heaters. When I mentioned my symptom in my initial requests out to different companies, he immediately pointed out the potential cause, and also was very honest about why the heater need to be replaced instead of repaired, without trying to sale me to do it. A few other responses I got ether asked for a service fee to just come out and take a look, or did not know the potential causes based on the symptom. One of the companies even made a mistake of the year of my old heater based on the serial number I sent to them, how can I trust people like that? After some research, I decided to replace the water heater instead of repairing, since mine is already 20 years old. Luigi explained very well to me about model and warrantee information during our initial communication. I got a few quotes from different companies for the replacement. His price came in on the low end(not the lowest but very close). I chose him because he really knows the water heater stuff well. Luigi told me he has been in this business for 15 years and I can totally see that. On the day of installation, Luigi gave me a free upgrade to 50 Gal tank for the same price of 40 Gal, which made his price the lowest. Luigi's response time is also excellent. He responded very quickly, sometimes within mins, to every questions I sent to him. And once I decided to go with his company later Monday afternoon, he came out the second morning and finished the job within 2 hours before noon. The installation is neat and clean! Thank you Luigi for the professional work!
Water Heater Repair or Maintenance
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Byung K.
Jan 17, 2017
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Hired on Thumbtack

Hired on Thumbtack

Good
Water Heater Repair or Maintenance
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Paul H.
Apr 20, 2017
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Hired on Thumbtack

Hired on Thumbtack

👍
Water Heater Repair or Maintenance
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Kathleen D.
Sep 20, 2016
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Hired on Thumbtack

Hired on Thumbtack

Lungi is reliable; he came on time; he's a clean worker; he keeps his word and he did a very nice job for us. I would recommend him easily to anyone who had water heater issues.
Water Heater Installation or Replacement

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    With this line of work- pricing can be very complicated due to each cities code requirement. Each home is different, ie; existing plumbing, code upgrades and access difficulty. Giving an honest estimate is very hard without seeing the job first.

  • What advice would you give a customer looking to hire a provider in your area of work?

    Make sure you are comfortable with the company/installer you choose and get your estimates in writing.

  • What questions should customers think through before talking to professionals about their project?

    How much labor actually goes in to installing/re-plumbing water heaters.