Pristine Flooring Restoration

Folsom, CA

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About this pro

How does your business stand out?

Our company is built on honesty and Integrity. The price I quote you is the price you pay bottom line. I do not like to low ball any one to win a bid and walk in your home jacking the price up for this stain here and for deep cleaning this. My pricing includes stain remover for free and citrus smelling deodorizer. That's all you need for a well kept carpet to be cleaned annually. Tell me about pet stains, when was the last time you had the carpets cleaned, is there red stains, coffee stains or ink stains? This will prevent the price ever going up after my arrival in your home. This is what makes me different from any other company I do NOT bait and switch on you.

What do you enjoy about the work you do?

Improving clients homes and the life of their flooring one home at a time. It's the greatest feeling to see a home owners happiness when you can restore their floors to save them the hefty price tag of replacing. Whether it's a rental home and you need your deposit back or your trying to extend the life of your Flooring, you can always depend on us to get the job done right for you.
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Location

Folsom, CA 95630

Years in business

5

Times hired on Thumbtack

44

Reviews

20 Reviews
  • Richard T. Dec 16, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    Happy customer
    Quick to respond and was able to come out the next day. Arrived on time, worked hard and did a good job. Would recommend.
  • Robert W. Sep 1, 2016
    Window Cleaning
    Verified Review
    window cleaning
    on time fair cost friendly did excellent job
  • Nancy A. Aug 29, 2016
    Carpet Cleaning
    Verified Review
  • Ron J. Apr 16, 2016
    Carpet Cleaning
    Verified Review
  • Mitch A. Apr 1, 2016
    Upholstery and Furniture Cleaning
    Verified Review
  • Christina L. Feb 26, 2016
    Tile and Grout Cleaning
    Verified Review
    Cleaned and sealed tile looked great!
  • Javier A. Oct 28, 2015
    Steam Cleaning
    Verified Review
    All went very good Raymond was very pleasant to deal with is a very good person to recommend you have a good associate keep him
  • Teresa S. Sep 13, 2015
    Carpet Cleaning
    Verified Review
  • Cecilia H. Sep 2, 2015
    Carpet Cleaning
    Verified Review
    Friendly and did a good job with our stained carpets. I would use them again.
  • Michael G. Aug 31, 2015
    Carpet Cleaning
    Verified Review
    We needed to have all of the flooring, carpet and ceramic tile, cleaned and treated. Raymond and his crew did an outstanding job. I would definitely use him again and I will be recommending him to all of my friends. Mahalo brah!
  • Robert W. Jun 17, 2015
    Floor Cleaning
    Verified Review
    overall I was satisfied with Ray and Pristine. Very friendly and professional. There were a few things that I wish would have been better. I called the day before to confirm the appointment and his wife who runs the scheduling had told me that I would receive a call about 30mins before they should arrive so that I can plan to meet them at the house. The call that I received was that they were already there. This just happened to work out because the cleaning person I had there ran late and let them in, but otherwise I would not have been there. Also, there were some spots in the carpet that did not come out but it could be just too deep. But on the kitchen floor there were some things left that i was able to scratch off with my finger nail, that kind of bummed me out.
    Raymond V. Jun 17, 2015

    Hi Robert, I am happy to hear you were satisfied with the overall services and experience with our company We strive for excellence and to always improve. I am bummed to hear there were a few things you wish we could have done better, so let me take a few minutes to elaborate on them. I am so sorry we didn't call 30 minutes prior to arrival. Our job prior to yours was literally around the corner on the next street and didn't take more than 5 minutes to travel. But I understand your frustration of being told one thing and us just showing up at your scheduled appointment time. We certainly would of waited for you to arrive if you weren't there. my deepest apologies for that. We offer a 7 day guarantee on all our work to ensure your satisfaction and needs are meet. so give us a call and we will definitely come out free of charge to fix the things you listed and weren't happy about. We want every one of our customers to be happy with the services we provide and get the professional attention that each home deserves. Please call and give us a chance to mend the issues at hand. The only way we can learn from our mistakes is if they are brought to our attention and addressed so we can fix them and better ourselves as a company. I thank you so much for taking the time to express your concerns. I appreciate it Robert. Raymond Vasquez, Owner Pristine Tile & Carpet Cleaning (916) 741-2532

  • Rebecca P. May 25, 2015
    Carpet Cleaning
    Verified Review
    Raymond quoted me a good price and was available when I needed him. He showed up on time, even calling 15 min prior to make sure I was ready for his arrival. He was well dressed, polite, professional and always carried a smile. I l live in a rental but he treated the situation as if it were my own home. He cleaned my carpets thoroughly and better then I believed they could have been. I was happy with the care and service I recieved. I would definately use Pristine Tile & Carpet again next year. Thank you and keep up the good work.
  • Jack N. Feb 27, 2015
    Tile and Grout Cleaning
    Verified Review
    No Problems
  • Tommy Y. Feb 2, 2015
    Upholstery and Furniture Cleaning
    Verified Review
    Ray got back to me right away and did a great job making our old upholstery look great!
  • Maggie C. Jan 20, 2015
    Carpet Cleaning
    Verified Review
    My experience was excellent.
  • Deborah E. May 25, 2014
    Carpet Cleaning
    Verified Review
    He was extremely prompt and did a very thorough job. My carpets are quite old and look better then than have in years! I will never hire anyone else to do my carpets. Excellent service.
  • Aminie E. Mar 9, 2014
    Carpet Cleaning
    Verified Review
    Raymond was very professional, courteous and efficient - and the final product was clean carpets. I would hire him again and recommend him to others.
  • Florence C. Mar 9, 2014
    Carpet Cleaning
    Verified Review
    Raymond did a good job! I was hoping to have the cool-aid stain removed from one part of my carpet but I guess it's the best for now:) I would definitely hire him back and would recommend him to others.
  • Sali E. Mar 4, 2014
    Upholstery and Furniture Cleaning
    Verified Review
    Excellent service at a reasonable price. We had issues with cat urine and Raymond was terrific at removing stain and odor. He also added a coating to help with future "accidents." Recommend him highly!
  • Matthew C. Feb 27, 2014
    Tile and Grout Cleaning
    Verified Review
    We had our tile and grout cleaned -Nothing change but charged a lot for little or no results. They steamed cleaned, but it needed elbow grease, which they didn't want to do- 130 for less than an hours worth of work. I asked what more could be done. They said replacement of Grout. The funny thing - I paid my 10 year old $20 for an hr And he took a tile grout scrubber and was able to get it clean. Go some where else and save some money.
    Raymond V. Jun 17, 2015

    Matthew, I am sorry we couldn't get that tile and shower the way you wanted. As a tile cleaning company, we are limited to the chemicals we are allowed to use in residential homes. There are acidic chemicals you can use to get the tile cleaned the way you want it to, but with the shower and tile being 25+ years old I wouldn't recommend it in the condition it is in. The grout will get more damaged than it is. I am so sorry we couldn't get this up to your expectations. its just really old tile that I couldn't get to budge and considering these circumstances would like to offer a full refund for our services. Please fell free to call our office and I can assist you with this. I apologize for any inconvenience and assure you we clean tile and grout all the time and this never happens. Raymond Vasquez, Owner