Chimney Sweep Pros

Thank you, Denise, for sharing your experience. We apologize for any frustration caused and appreciate your feedback. We always aim to be transparent and did our best to accommodate your pricing expectations. Please note that we charge based on the work done, not the time spent, so the cost would not have changed even if the job had taken an hour. Regarding the rescheduled appointment, we apologize for the inconvenience—it was due to a prior job that took longer than anticipated. Your comments will help us improve our services moving forward.

Thank you for sharing your feedback. We take customer satisfaction seriously and would like to clarify the situation. On the day of your scheduled appointment, both our technician and I made multiple attempts to contact you via phone, text, and Thumbtack to confirm your availability. Unfortunately, we did not receive any response, and as per our policy, we do not send a technician without confirmation to ensure our customers are prepared for the service. Additionally, after receiving your review, we reached out to you again on September 15th to discuss the matter and offer proof of our attempts to contact you. However, you denied receiving any calls or messages, despite the evidence we have in our records. We regret that this misunderstanding occurred and are always open to resolving issues transparently. If you would like to further discuss or review the communication history, we would be happy to provide it. Thank you for your time.

Hi Arezu. We couldn’t find any record of providing service for you, but we’d love to clarify any concerns or discuss options for your fireplace and chimney needs. Feel free to reach out—we’re here to help! 🔥

Thank you for your review, Johannes! 🐦🧹 We’re glad we could safely remove the nest and blockage so your chimney is working smoothly again. If you ever need anything else, we’re just a call away!