Trisha's Xtreme Clean
About this pro
Patricia did a really thorough job with the parts of the house that she did clean. She worked very hard, and transformed our upstairs into a sparkling living-ready area (from what it had been, which was a dirtied-up bachelor pad from young men who had no idea how to clean up after themselves). I was a bit disappointed about our downstairs. I felt that in our request, our needs and the job description (size of the space, # bedrooms, etc.) were clear. Yet the job seemed to be bigger than Patricia could handle alone. I don't blame her for not being able to clean the house in 1 day by herself- it was a big job. But I was clear about how big of a job it was upfront, and she wasn't able to complete it. Again, I don't blame her, as she's only one non-super-hero human being. But I didn't know how many people might be coming to help her, what fancy cleaning tools she might have, etc.- I assumed she was given the job description and that she would get it done however she needed to. I specifically asked for the windows to get cleaned and told her in person that the kitchen was important. My husband ended up cleaning a good portion of the downstairs, including various parts of the kitchen, and the windows downstairs did not get cleaned. The price was great, but I think Patricia either underestimated the job or overestimated her ability to get the house cleaned top to bottom. We hired her for a deep clean, which we did get for our upstairs. Again, what she did do was excellent, but there were parts of the house downstairs that just didn't get done. And when we are trying to move in, having to take a few extra hours ourselves to clean those parts is frustrating. So overall, I'd hire her again, but I would also ask for a good, detailed, honest description of what she can and can't do in an allotted amount of time. She literally spent all day here, used her time well (barely stopped for meals), but still just didn't finish the job. I did have other similar quotes that specifically stated they would have 2 people helping, and I wonder if that would have made a significant difference. I liked her and thought she was detail-oriented as well.Sep 23, 2013Verified
Trisha is a pleasure to work with! She's extremely responsive and is was very flexible and willing to work around my schedule. Not only was booking the cleaning easy, but she did a FANTASTIC job! I told her the cleaning priorities and what 'extras' would be nice if she had time, and sure enough everything was done meticulously and thoroughly. The place looked great after she worked her magic! I'll definitely use Trisha again and highly recommend her for others. Cash or Check accepted, another flexible option that makes her great to work with!Sep 19, 2013Verified
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- What types of customers have you worked with?Move-outs/ins monthly, spring cleaning, Dusting, Cleaning Bathrooms, Kitchens, Moping, Vacuuming, Cleaning Fronts of wood Cabinets and drawers.
- What advice would you give a customer looking to hire a provider in your area of work?Choosing good staff for your home is not easy. There are potential problems that need to be addressed from the start. The most important thing is to think about and communicate your expectations as clearly as possible. Consider which parts of your house you wish to be cleaned. Write a list of the rooms, objects and any special parts that you want cleaned. Think about how many hours it takes you to clean these things and that will give you a good idea of how many hours you will need to ask a cleaner to work for. Think about the products that you want to be used by the cleaner in your home. Many people prefer environmentally-friendly, non-toxic products. If this is what you want, you need to be clear about this from the start. Decide how you want to hire the cleaner. You can do it directly or through a cleaning service. Both ways have advantages and drawbacks. Hiring your cleaner directly enables you to be in charge of the products they use, the hours they come and you will often develop a good working relationship with this person. On the downside, if they quit, you are left with a big job of finding someone again yourself. If you choose to hire a house cleaner directly, you are an employer and have tax and accounting responsibilities as such (see the Tips for more information). Also, if there are problems, it may be difficult confronting them yourself. And then there's the interview process, too; it can be hard to choose the right person unless you are smart about people. If you use a cleaning service, it will probably cost more but you have the security of quick replacement in case of illnesses or resignation. You are also free of any employment, accounting and tax responsibilities. On the downside, besides cost, the agency might not let you use different products and the cleaner may complain that she or he is being paid very little and won't do any extras for you. Be clear about your needs. Whether you interview directly or use an agency, make sure your needs are made clear from the beginning. Using your sheet of paper that you wrote out in step 1, make some dot points about each room/object and your expectations and give this to the new cleaner. For instance, "I want the stairs vacuumed every week," "I want the knick-knacks cupboard dusted every week," "I don't mind the blinds being dusted only once a month," etc. It is much easier to get what you want if you make it clear at the start. Be aware that cleaners are people and treat them respectfully. They will respond in kind. However, also be aware that it is human nature to be nosy. If you leave piles of bills, papers, or other confidential material around, you give them a chance to peek. So put those papers away, under lock and key if necessary! Develop a relationship of trust and security. Should you be home when the cleaner is there? It is up to you. Often it makes both you and the cleaner uncomfortable unless your home is so big that you don't cross paths. If you choose to be out, or you work during the cleaning time, be careful with security. Provide your cleaner with a key that states clearly it cannot be duplicated. If he or she must use a security keypad, give a number that is only used by the cleaner. That way, if anything does happen and that number is the cause, you know who keyed it in. Ask your cleaner not to divulge your personal information such as phone number or street address to anyone, not even family members. Some cleaners will gossip, especially if you live in a well-to-do neighborhood and drive a luxury car, but you can at least request this much from them. Communicate with your cleaner. If you feel that he or she is not doing a good job, say something. Like any person, each cleaner has pride in his or her work and some honestly don't understand all that is expected of them. Explain how you would prefer things to be done and ask if this is manageable. Watch to see if the performance improves. If it doesn't, or if the cleaner doesn't agree with your request, then it might be time to part ways and find someone who fits in with your needs. Realize that there are things that your cleaner will not do. Many cleaners have limitations on the type of cleaning work they will do. For instance, many do not clean windows. That is usually considered a special job for window-cleaning professionals. If you ask, they'll let you know. It is also sheer politeness to pay extra money for any additional tasks you ask your cleaner to do beyond normal duties. Don't ask your cleaner to babysit your kids or your pets - he or she has a job to do upon arrival, and this is both distracting and very unfair! Get the right person for the right job.