CES Premier Real Estate Services, Inc.

4.5
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
(8)
4.5
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
Icon
8 reviews
5
88%
4
0%
3
0%
2
0%
1
13%
Customers rated this pro highly for work quality, value, and punctuality.
  • Thumbtack Customer

    Icon
    Icon
    Icon
    Icon
    Icon
    Icon
    Icon
    Icon
    Icon
    Icon

    Don't waste your time or money on this company. Quick summary- Pros: *Managed to get Tenants to pay online instead of checks Cons: *Never Sent Rent payments on time *Collected in correct amount of rent from multiple tenants *Awful coordination with repairs *Did the least amount of work possible *Unprofessional Owner *No Knowledge of Oakland Rent Control CES claims to be a cost effective, highly recommended company but its really a sham. I had to call them every month to find out why the rent was not deposited into my account at our contracted date, the 10th. Each time the response was "Oh I was just about to call you." The company pays little attention to important things like how much rent they should collect from tenants. A rent increase occurred Oct 1st for each unit and CES failed to enforce it. After conducting inspections, the tenants mentioned a few repairs and CES was supposed to coordinate with my handyman. On more then five occasions, they scheduled incorrect times and as a result no repairs were done. In addition to that, CES made no attempt to give the tenant(s) a 48 notice to enter the unit, with or without them being home to make those repairs. Again, this company seeks to do the least amount of work possible. Their idea of checking on the property is doing a monthly driveby ( not kidding, its in the contract). I'd finally had enough and asked to speak with the Owner, Charlotte Saulter. When confronted with the same information , she had a very careless response and attitude. At the end of the call agreed to mutually agreed to end the contract. The termination occurred three weeks ago. CES kept my reserve funds( set aside for repairs) for no reason. All balances owed to the company were paid in full and I had to send CES a demand letter to get them to release funds owed to me. I repeat DO NOT work with this company, you will regret it!

    Dec 4, 2017
  • Anna W.

    Icon
    Icon
    Icon
    Icon
    Icon
    Icon
    Icon
    Icon
    Icon
    Icon

    Easy to communicate and professional looking listing.

    Nov 27, 2017Verified

About this pro

Our goal is to treat each owner and resident with top notch customer service mixed with a friendly personal yet professional touch. With over 100 properties under management in the San Francisco East Bay area, we are committed to providing professional, personalized management services that exceed client our expectations. Our personal experience is our strongest attribute as we too are landlords so we know first hand what it takes to create a great relationship with a tenant and have a well kept property. Services are performed by our team of licensed professionals that must adhere to a strict service commitment, code of ethics and rental guidelines that are second to none in the industry. Our licensed professionals must follow core guiding principles that uphold and provide the highest level of professional performance, service excellence and meaningful value. . We are 100% committed to providing you with the absolute highest quality service, and we are dedicated to building a strong and lasting lifelong relationship with you and your tenants. Get a positive, helpful partner for the management of your investment property: Online Rent Payment System. We make it easy for the tenant to pay rent electronically. Trusted resource for answers about the process Innovative marketing strategies Expertise about neighborhood features Ability to target rental searches Strong negotiation skills Support through the tenent selection and beyond Give us a call today to receive a complimentary rental assessment We really enjoy be able to relieve owners of the stressful job of managing their properties. Its a great feeling to see a smile of satisfaction on our clients faces when they see what a great job we are doing with managing their property.

Years in business

18

Times hired on Thumbtack

5

Number of employees

22
Show more

Photos and Videos

13 photos and 1 video

    Q & A

    • What should the customer know about your pricing (e.g., discounts, fees)?
      We charge a flat rate on all 1-4 unit properties regardless of how much rent we collect for you. Our streamlined technology has made it more cost effective for Owners to work with our company. Many of the traditional functions of a property manager can now be performed remotely via our portal which allows us to cut costs and pass the savings on to our clients. We charge a flat fee that is less than what our competitors are charging and we guarantee a higher level of service. We provide the following property management services: • Monthly rent collection • Direct deposit to landlord with a detailed monthly statement •Conduct move out inspection • Monthly Drive by inspection to make sure property is in compliance with city ordinances •Schedule and supervise normal maintenance and repairs of property. • Scheduled communication with tenants. • Initiation of eviction proceedings •Online Portal for Owners and Tenants
    • What is your typical process for working with a new customer?
      We begin our client relatinships with a site visit to assess the rental potential of the property and to establish a fair market rental analysis
    • What education and/or training do you have that relates to your work?
      We are a member of NAPRM which requires us to be held to the highest level of standards when it comes to property management. Our staff attends annual certication classes for fair housing. We also receive regular updated from local apartment associations regarding any changes to current fair housing laws and rent control

    Business hours

    Pacific Time Zone
    Sunday8:00 a.m. to 7:00 p.m.
    Monday8:00 a.m. to 7:00 p.m.
    Tuesday8:00 a.m. to 7:00 p.m.
    Wednesday8:00 a.m. to 7:00 p.m.
    Thursday8:00 a.m. to 7:00 p.m.
    Friday8:00 a.m. to 7:00 p.m.
    Saturday8:00 a.m. to 7:00 p.m.
    Coverage Area for CES Premier Real Estate Services, Inc. is about 30+ miles of San Pablo, CA.