Pleasant Home VOTED 2016 & 2015 AWARD WINNER

San Clemente, CA

Get up to five quotes from pros like Pleasant Home VOTED 2016 & 2015 AWARD WINNER within hours. Get Quotes

About this pro

How does your service stand out?

Pleasant Home, a privately owned and operated company, provides residential and commercial cleaning services for the Southern Orange County area. Our dedicated team of cleaning specialists has over 13 years of combined experience in the industry. Choose Pleasant Home for a sparkling and thorough clean that will be sure to please even the most discerning customer.

Location

San Clemente, CA 92673

Years in business

17

Number of employees

20

Times hired on Thumbtack

598

Reviews

184 Reviews
  • Denise S. May 17, 2017
    House Cleaning
    Verified Review
    Excellent work! Friendly! Used her own supplies.
  • Alen K. May 8, 2017
    House Cleaning
    Verified Review
    They came, they saw, they cleaned the house, very efficient with two people cleaned my house in 1.5 hours, they will definitely be back each month
  • Lynda Y. May 3, 2017
    House Cleaning
    Verified Review
    Very good service. The young lady was professional and kind to our toddler...a plus and another plus. Will use their services again.
  • Susan F. May 3, 2017
    House Cleaning
    Verified Review
    Deep cleaning of my house couldnt have been easier. The 2 women were very efficient and did a great job. I will definitely use the service again
  • Erin B. May 2, 2017
    House Cleaning
    Verified Review
    She did a wonderful job with cleaning, but started 15 minutes late, which means I paid for 15 minutes of non-work. Other than that, very kind, and an excellent job!
  • Kari K. Apr 23, 2017
    House Cleaning
    Verified Review
    They are not coming until May 1st so I cannot rate their full service yet but they seem very professional and accommodating.
  • John A. Apr 22, 2017
    House Cleaning
    Verified Review
    Happy with the service! Very polite and efficient. She was also punctual which has NOT been my experience in the past with other companies. I recommend Pleasant Home and will use them again.
  • Phil M. Apr 19, 2017
    House Cleaning
    Verified Review
    Great job cleaning
    I can see why they were voted as an Award Winner. They are the first cleaners we have ever had that showed up early. They were very reasonable and they did a fantastic job !
  • Cherie P. Apr 17, 2017
    House Cleaning
    Verified Review
    Apprecitaive to find friendly and convenient house cleaning service
    Blanka showed up with a great smile and attitude. She was considerate by asking if there were areas I'd like to focus on. I will definitely use Pleasant Home housekeeping service again!
  • Elma S. Apr 3, 2017
    House Cleaning
    Verified Review
    Nice people, but they don't know how to clean house
    One star is just because they were very nice people, but the job was not done :(
  • Tal N. Apr 2, 2017
    House Cleaning
    Verified Review
    Meh
    My house was VERY dirty before they came. Now it's much less dirty, but it certainly wouldn't qualify as clean to my liking. I'm gonna try someone else. Too bad... I prefer to support a local business, but only if they do a great job.
  • Jacob B. Mar 17, 2017
    House Cleaning
    Verified Review
    Horrible job ... ruse staff
    The estimate for cleaning the house that was provided was completely off the mark ( underestimated). The first time a crew came in the house was only partially cleaned; there was a long list of items that were promised to be cleaned that were not. The owner assured us that the crew would come back and re-clean/finish. They came back, argued with us and left before the job was completed. I would not recommend them.
  • Christopher M. Mar 8, 2017
    House Cleaning
    Verified Review
    FASTER WORKERS
    I think the two people could have worked a little faster. It took them three (3) hours to finish, it went from $90.00 to $180.00. Also they didn't speak much English..they were Czeck.
  • Beth N. Jan 11, 2017
    House Cleaning
    Verified Review
    Great job
    On time and did a great job cleaning
  • Colleen J. Dec 12, 2016
    House Cleaning
    Verified Review
    On time!
    The cleaning was focused cleaning for the kitchen and bathrooms; I will have them back to do a standard cleaning.
  • Ann B. Dec 7, 2016
    House Cleaning (One Time)
    Verified Review
    Work is scheduled.
    The work is scheduled in a couple weeks. Good price and quick response.
  • Patti R. Nov 28, 2016
    Window Cleaning
    Verified Review
    Very pleased with the window cleaners!
    Two window cleaners showed up on time & ready to work! Monica & Matthew were their names. Very competent, hard-working young people! Very happy with the result. Thank-you!
  • Cindy F. Nov 27, 2016
    House Cleaning (One Time)
    Verified Review
    Move out cleaning!!
    Magik and Olga did a great job in helping us get out our move out completed!! Thanks!!
  • Trisha J. Nov 22, 2016
    House Cleaning
    Verified Review
    All good
    Good job. Not perfect... but good!!
  • Allegra F. Nov 18, 2016
    House Cleaning
    Verified Review
    A very pleasant home.
    I needed a new cleaning service quickly and after talking to Blanka I had a new crew at my door the following day and they did a great job.
  • Olivia V. Nov 16, 2016
    House Cleaning (One Time)
    Verified Review
    one time cleaning
    They were on time..and they were very thorough and friendly. My apt still looks great., I had it cleaned on 11/11/16.
  • Luki M. Nov 15, 2016
    Apartment Cleaning
    Verified Review
    Well done!!!
    Ramana was on time. This is very important to. It is a deal breaker. Ramana was actually 10 minutes early,which was fine with me. She did a complete job. Everything looks asked for. Well done.
  • Stacey H. Nov 11, 2016
    House Cleaning (One Time)
    Verified Review
    Ok at absolute best, incomplete at worst.
    Purchased the Window Cleaning as well as a deep clean, both were mostly ok. Window team came on Monday, and skipped a window. Most of the windows look good, some just ok, and of course one isn't done at all. I also hired them to come out for a Deep Clean on Thursday. We moved in a couple of months ago and the house just wasn't as clean as we would have liked. Big part of the reason I requested a deep clean was so that the walls and baseboards would be done, none of those were done when I got home. Skipped a mirrored closet in my son's room, not sure they even cleaned the shower in the upstairs bath (another big reason I wanted this done). All in all it was OK, and nothing more. Had planned on going services with the company but have already cancelled it. Won't use them again and don't recommend.
    Blanka G. Nov 17, 2016

    Dear Mrs. Harris, Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our cleaning personnell was less than adequate. We take full responsibility for the situation and understand why our crew’s work did not meet your expectations. Our personnel is given a set of guidelines for cleaning that they are supposed to adhere to, however in this case, clearly those standards were insufficient. In this regard, we failed. Please be assured that this type of situation will never happen again. I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person. Sincerely, Blanka Goray Manager

  • John R. Nov 3, 2016
    House Cleaning
    Verified Review
    Won't use again
    She didn't mop and dusting was poor and best Had two PT exercises bands when they started cleaning Only one was left when they were done Called contact person and she had the gal replace the missing one
    Blanka G. Nov 4, 2016

    Mr. Rocheford, I regret that we provided you with bad service and a poor customer experience—it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. I would like to thank you for bringing this to our attention. It will help us improve our operations and services. If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact me personally by phone, email, or in person. Thank you Blanka Goraj Manager

  • Brent R. Oct 28, 2016
    House Cleaning
    Verified Review
    Had a team of two show up right in time, they did an excellent job, were courteous and professional left the house smelling great too. Will probably engage them for a weekly service.
  • Dirk M. Oct 18, 2016
    Window Cleaning
    Verified Review
    Great job!
    Window cleaned inside and outside very thoroughly including screens and window tracks
  • Pamela W. Oct 15, 2016
    House Cleaning
    Verified Review
    Thank you Pleasant Home
    I needed to locate a service to provide monthly housecleaning. I decided to try Pleasant Home. They met and exceeded my expectations. Both employees were on time, efficient. I was very satisfied with my home at the completion. I'm looking forward to ensuring I have regularly scheduled monthly service.
  • Matthew R. Oct 13, 2016
    House Cleaning (One Time)
    Verified Review
    Language
    It was difficult to communicate with the Polish woman. The first time I used the service they spoke English very well. This time, not so much. However they were fast and did a great job. I wish they weren't a cash only business, but they were nice enough to wait for me to go to an ATM.
  • Hongyu T. Oct 11, 2016
    House Cleaning (One Time)
    Verified Review
    Very good work
    Very good and efficient!
  • Barbara C. Oct 9, 2016
    House Cleaning
    Verified Review
    Reliable housekeeping
    Great job!
  • John E. Oct 7, 2016
    House Cleaning (One Time)
    Verified Review
    I would use them again --if they clean my dishwashere
    They did a good job ---- but i selected dishwasher cleaning as an option and they did not finish that task
    Blanka G. Oct 7, 2016

    Mr. Edward, Thank you for taking the time to tell us about your not completely satisfactory experience with the service ordered from us. As a manager of the company I am sorry to hear about your disappointment with the service provided. Professional cleaning services from our company are designed to help keep your home fresh, clean and comfortable. So we customize our house cleaning services to fit your home's unique needs and budget. To provide this level of exceptional service to all our valued customers there are some areas and items in your home that Pleasant Home does not clean. Our services typically does not include: Wash dishes Do laundry or clean your iron Pick up or remove clutter Clean inside of fireplaces Clean toys The copy of your Thumbtack order is submitted as an additional proof that we did not received any special requests with the order. Thank you Blanka Goraj Manager

  • Ann M. Sep 27, 2016
    Garage Cleaning
    Verified Review
    Deep cleaning done on short notice
    Hired for a deep cleaning. Sent two workers on short notice who did a fine job.
  • Reny M. Sep 16, 2016
    House Cleaning
    Verified Review
    Happy customer
    They accommodated my schedule, were professional, cheerful and friendly. They did a thorough job cleaning. I'm happy with their service on my first cleaning with them.
  • Joe S. Sep 15, 2016
    House Cleaning
    Verified Review
    Never Use! Worst Housecleaning Experience Ever!
    Nothing was done well. I would have been better served to hire dogs to lick my house clean. This was the worst cleaning service I ever received, and I have had some bad service in the past. The cleaners were late, went significantly over estimated cleaning time, banged and damaged the floor and furniture, and left many areas around the home unclean. The 1-star reviews on Yelp are much more accurate than the reviews on Thumbtack. I plan to contact Thumbtack so this company does not subject its terrible service on any other unsuspecting people in the future. Do not waste your time or money with this horrible company.
    Blanka G. Sep 15, 2016

    Mr. Steirer, As a small, values-based and family-run business we have the privilege of choosing who we serve and we will not be doing business with you in the future. We have flagged your account and will immediately cancel any future order you place with us. Sincerely, Blanka Goray Manager Pleasant Home Housekeeping Service 638 Camino De Los Mares, Ste. H-130 #216 San Clemente, CA 92673 Phone: 949-481-7249 Email: pleasanthomeca@yahoo.com

  • Rashmi S. Sep 14, 2016
    House Cleaning
    Verified Review
    No response
    She never responded!!
    Blanka G. Sep 14, 2016

    Hello Mrs. Schaefers, We would like to apologize for all your trouble. Your order from Thumbtack was not delivered to our office in timely manner, so we did not sent any crew to your property as we did not know the address of it. In the future, please, contact our office via telephone in order to avoid this unfortunate situations. Sincerely, Blanka Goray Manager Pleasant Home Housekeeping Service 638 Camino De Los Mares, Ste. H-130 #216 San Clemente, CA 92673 Phone: 949-481-7249 Email: pleasanthomeca@yahoo.com www.PleasantHomeHousekeeping.come your response to this review.

  • Yvonne W. Sep 10, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Great service for move outs
    Move out cleaning. They did a great job
  • Vicki A. Sep 3, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Didn't show up and no return call be safe don't use this company!
    Had an appt today and no one showed up. I didn't get a phone call or a return phone call when a message was left with this office. This was my move out clean and now I'm going to have to pay more rent since the home is not clean and it's a holiday weekend and I can't get anyone else here before Tuesday. Be safe and call someone else if your really in need of the job being done.
    Blanka G. Sep 6, 2016

    TypHello Mrs. Armenta, We would like to apologize for all your trouble. Your order from Thumbtack was not delivered to our office in timely manner, so we did not sent any crew to your property as we did not know the address of it. In the future, please, contact our office via telephone in order to avoid this unfortunate situations. Sincerely, Blanka Goray Manager Pleasant Home Housekeeping Service 638 Camino De Los Mares, Ste. H-130 #216 San Clemente, CA 92673 Phone: 949-481-7249 Email: pleasanthomeca@yahoo.com www.PleasantHomeHousekeeping.come your response to this review.

  • Debbie D. Aug 12, 2016
    Move-in or Move-out Cleaning
    Verified Review
    The house was not clean at the end, theere was still dirt and dust still on the floors and coounter tops, when I went to show pictures of the house agterwards the company said I missed the 24 hour notification ( which I did because I was moving into a new home) and they did not believe me nor my pictures. They have terrible customer service , I would never recommend them
    Blanka G. Aug 12, 2016

    Dear Mrs. Dahl, We are sorry, but you have missed the complaint notification deadline by 7 days during which new tenants already have moved and start living in the property. The pictures provided were taken by the new tenants after they have moved into the property. For these reasons we are unable to offer you any disbursement or additional service as we feel it is dishonest for your tenants to expect from us a re-cleaning of their new property. Please, let us know if you have any questions regarding our services or policies. Thank you Pleasant Home Housekeeping Service 638 Camino De Los Mares, Ste. H-130 #216 San Clemente, CA 92673 Phone: 949-481-7249 Email: pleasanthomeca@yahoo.com

  • Tom P. Aug 11, 2016
    House Cleaning
    Verified Review
    Excellent service -- courteous, professional, and fast. Highly recommended.
  • Vivian M. Aug 10, 2016
    House Cleaning (One Time)
    Verified Review
    They are Not good. They were hired to do a deep cleaning for my house and they didn't move the sofa to clean diet and dirt. They didn't clean the laundry room floors properly. Then they had attitude when I brought it to ther attention. Not one person called me to follow up after the cleaning.
    Blanka G. Aug 10, 2016

    Dear Mrs. Makar, Please accept our sincere apologies for the inconvenience you may have experienced in respect to the service you have received from us. At Pleasant Home Housekeeping & Window Washing Service, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet booth your and our own expectations. Our office contacted you this morning to follow-up with the service and we left you a message asking to contact us. We are sorry that you did not call as back. We are sad to read that the housekeeping service you recently ordered from Pleasant Home Housekeeping Service was not fully satisfactory. Unfortunately, because you submitted the complaint with a significant delay, we are unable to offer you a refund or adjustment of any sort. Our business prides itself on being able to supply quality services at an affordable cost and clearly advertises that all complaints must be submitted within 24-hour period. For this reason, I can not make any refund or adjustment. Please, let us know if you have any questions regarding our services or submitted quote. Thank you Pleasant Home Housekeeping Service 638 Camino De Los Mares, Ste. H-130 #216 San Clemente, CA 92673 Phone: 949-481-7249 Email: pleasanthomeca@yahoo.com

  • Karen O. Aug 10, 2016
    House Cleaning
    Verified Review
    They did a great job! But they were an hour and a half late and did not call
    Blanka G. Aug 10, 2016

    Dear Ms. Oerth, I need to start this letter immediately with an apology for my crew being late on Tuesday. We understand that in our line of work punctuality is the key to professional appearance but due to many unpredictable factors such as traffic condition, multiple constructions on the 5 Freeway, etc., each day we are doing our best to keep the schedule on time. Our crew was coming from San Clemente and due to multiple constructions on the main roads the crew have experienced a delay coming to your property in Corona Del Mar. Of course that does not alleviate the discomforting position we left you in. You were left waiting for the crew to finally arrive. While they still managed to impress you with the quality work, probably you would have been a lot more satisfied if we had kept our timetable. We are truly sorry for our crews being late sometimes. We admit that tardiness may look unprofessional of our company, and it caused us to lose some potential clients for our company, but we always try to notify the customers ahead of time about the possible delay. We do everything to avoid any complication of our customers’ plans and if our crew is coming sometimes late it is not due to our negligence. Sincerely, Blanka Goray Manager

  • Suzanne W. Aug 8, 2016
    Move-in or Move-out Cleaning
    Verified Review
    "3 out of 5. They were overs 2 hours late and I had to keep calling"
    Blanka G. Aug 9, 2016

    Dear Mrs.Wilson, We understand that in our line of work punctuality is the key to professional appearance but due to many unpredictable factors such as traffic condition, multiple constructions on the 5 Freeway, etc., each day we are doing our best to keep the schedule on time. We are truly sorry for our crews being late sometimes. We admit that tardiness may look unprofessional of our company, and it caused us to lose some potential clients for our company, but we always try to notify the customers ahead of time about the possible delay. We do everything to avoid any complication of our customers’ plans and if our crew is coming sometimes late it is not due to our negligence. We are truly sorry for our crews being late sometimes. We admit that tardiness may look unprofessional of our company, and it caused us to lose some potential clients for our company, but we always try to notify the customers ahead of time about the possible delay. We do everything to avoid any complication of our customers’ plans and if our crew is coming sometimes late it is not due to our negligence. Thank you Pleasant Home Housekeeping Service 638 Camino De Los Mares, Ste. H-130 #216 San Clemente, CA 92673 Phone: 949-481-7249 Email: pleasanthomeca@yahoo.com www.PleasantHomeHousekeeping.com

  • Rita Q. Aug 8, 2016
    Window Cleaning
    Verified Review
    Pleasant Home window cleaning did a fantastic job! The young couple took the time to make sure they were spotless. I will defiantly use them again.
  • Edward M. Aug 5, 2016
    Apartment Cleaning
    Verified Review
  • Stephen T. Aug 5, 2016
    House Cleaning
    Verified Review
  • Julie P. Aug 1, 2016
    House Cleaning (One Time)
    Verified Review
    Everything looked and smelled wonderful. The price was reasonable and they were on time.
  • Josephine N. Jul 27, 2016
    Apartment Cleaning
    Verified Review
    Martina was on time and she really did a good job!!! Thank you for a wonderful service. 👍🏼👍🏼👍🏼👍🏼
  • Daniel B. Jul 25, 2016
    House Cleaning (One Time)
    Verified Review
  • Virginia L. Jul 17, 2016
    House Cleaning (One Time)
    Verified Review
    This company set a date with me for the work. Day of, no show. I call and a man answered that I had never spoken to said he had sent me a message that they were cancelling. Checked all my messages- no record of this anywhere. Not good. I will spread the word.
  • Mary C. Jul 7, 2016
    Window Cleaning
    Verified Review
    They did a great job cleaning my windows but did not have the tools to clean the skylights on the inside. I will hire them again but I will make sure they will bring the tools to clean the skylights on the inside.
  • Dennis E. Jun 25, 2016
    Packing and Unpacking
    Verified Review
    Friendly, quick, efficient and stayed on task. Exceeded all of my expectations! Plan on using them again.
  • Anil N. Jun 24, 2016
    House Cleaning (One Time)
    Verified Review
    The initial description I was given by the guy on the phone was that the cleaner was only there to wipe the blinds, clean the windows, and other general things. When Tanya showed up, she was like a tornado! She did a brilliant job in the bathroom and kitchen, the bedrooms, etc. I think she made the apartment look far better than it was when I moved in!
  • Monica S. Jun 16, 2016
    Move-in or Move-out Cleaning
    Verified Review
    I booked weeks ago for a pizza killer date and time someone finally called me to confirm and then tells me it's at noon about three hours later than I needed it because the carpet cleaners are coming in the afternoon, so with four days to go I have to find someone else
  • Kristin S. Jun 12, 2016
    House Cleaning
    Verified Review
    Tanya did a wonderful job cleaning my house!
  • Holly F. May 23, 2016
    House Cleaning
    Verified Review
  • Gina C. May 17, 2016
    House Cleaning
    Verified Review
    I hired them for the first time to do a deep cleaning. They were friendly but I did not like the way they clean. Nothing about it was "deep cleaning". They didn't move anything on the counter tops in the kitchen, they just wiped around everything. In the bathroom they wiped down the counter with the same towel they dusted with, so when I wiped my hand cross the counter my hand was full of dust, the ceiling fans were still dusty, I could go on and on. Will not be using them again.
  • Christina B. May 16, 2016
    Cleaning Out
    Verified Review
    I was dealing with a highly stressful and quick move-out; the ladies of Pleasant Home were simply amazing. They were detail-oriented and did an impeccable cleaning job. I highly recommend their services and will work with them for future projects.
  • Kelly L. May 4, 2016
    House Cleaning (One Time)
    Verified Review
    They are the best! Quick response, great follow up and the cleaning team arrived on time, were so thorough and worked quickly. I would highly recommend them!!
  • Pamela C. May 2, 2016
    House Cleaning
    Verified Review
  • Rozz B. Apr 30, 2016
    House Cleaning
    Verified Review
    Pleasant Home immediately responded to my inquiry regarding their housekeeping services. They listened to what I needed/wanted. Monica and Paulina are exceptional. When they finished you could eat off my floors. They did the best job of ANY housekeeping service I have ever utilized. Thanks Blanka for setting it all up.
  • Linda R. Apr 29, 2016
    Apartment Cleaning
    Verified Review
    I was not contacted after the estimate to schedule an appointment.
  • Sandra B. Apr 29, 2016
    House Cleaning
    Verified Review
    A good first time clean! They had a lot to clean, so a few things were obviously missed. I'm going to book them in for next week, and if still impressed use them on a regular basis, Thank you😀
  • Lauren R. Apr 24, 2016
    Move-in or Move-out Cleaning
    Verified Review
    We hired them for a move-out cleaning and they cleaned the stainless appliances and vacuumed but that appears to be it. There were simple stains left on the hardwood (I got them cleaned with water and a paper towel) and the doors and frames weren't touched. The light fixtures weren't even dusted...I could go on and on. Their crew did NOTHING and I'm spending my day cleaning up after them. I liked their communication and was considering using them for monthly services at my new house but after seeing the service they provide (or rather, don't provide) that's a hard no.
  • Sandy A. Apr 21, 2016
    House Cleaning (One Time)
    Verified Review
    The cleaners were nice kids but I will not use this company again. My husband paid them without checking the work. I came home and it was not cleaned. I have photos to show the work completed.
  • Becky T. Apr 16, 2016
    House Cleaning (One Time)
    Verified Review
  • Debbie B. Apr 15, 2016
    House Cleaning
    Verified Review
    Good job! thanks
  • Tina M. Apr 14, 2016
    Property Cleanup
    Verified Review
    We called Pleasant Home at the last minute to help clean a large residential home after extensive construction and they did a great job! They jumped in and got the job done for our client!
  • Julie R. Apr 12, 2016
    Window Cleaning
    Verified Review
    Great job, excellent follow thru and great price! Would definitely use again and recommend.
  • Zeena S. Apr 2, 2016
    House Cleaning
    Verified Review
  • Candice P. Apr 1, 2016
    House Cleaning
    Verified Review
    I had to reschedule my initial appointment due to a conflict at work. I called and it was easy to reschedule and they were able to fit me in the next day. Two people came over and took care of exactly what I had asked. My home was cleaned with detail and we're very attentive. It was a great experience and will schedule with them for regular service.
  • Shannon B. Mar 29, 2016
    House Cleaning
    Verified Review
    House was generally clean but didn't smell clean. Will probably move onto another service.
  • Alina P. Mar 28, 2016
    House Cleaning
    Verified Review
    Really punctual honest firm with good quality service and affordable pricing. We use them now for nearly a year on two of our properties. Highly recommend.
  • Brooks F. Mar 18, 2016
    House Cleaning (One Time)
    Verified Review
  • Shannon F. Mar 14, 2016
    House Cleaning (One Time)
    Verified Review
    They fit me in last minute, did a good job and were very honest. I would absolutely use them again!
  • Zoe L. Mar 9, 2016
    House Cleaning (One Time)
    Verified Review
  • Steve W. Mar 8, 2016
    Cleaning Out
    Verified Review
    Thorough job and a very quick response. The team was very courteous and professional. I highly recommend their services again.
  • Ann N. Mar 4, 2016
    House Cleaning
    Verified Review
  • Jeffrey V. Mar 1, 2016
    Apartment Cleaning
    Verified Review
    Romana did an absolutely excellent job! She had a wonderful vibe and attitude, was very efficient in her use of time, and was very easy to communicate with. She had a pleasant disposition and attention to detail, I will be rehiring on a regular basis.
  • Al G. Feb 22, 2016
    House Cleaning (One Time)
    Verified Review
    The whole-house deep-cleaning was done professionally. I'll definitely use their service again. Well done!
  • Loretta P. Feb 20, 2016
    Window Cleaning
    Verified Review
    I was extremely happy w/the cleaning results and the friendly and kind employees, they worked very hard. Pricing is good as well. I will definitely use them again. Thanks again!
  • Rick A. Feb 17, 2016
    House Cleaning
    Verified Review
  • Kay V. Feb 12, 2016
    House Cleaning (One Time)
    Verified Review
    The crew of two people did a very good job. The only criticism I have is that I was told they would arrive at 1:00 and they arrived at 12:00. I hadn't called them in at out gate which created a small problem and I needed to go to the bank as the owner wanted a cash payment for the first visit. The crew was very accommodating and said that they would wait for me to go to the bank.
  • Fran B. Feb 11, 2016
    House Cleaning (One Time)
    Verified Review
    To my standards it was a superficial cleaning. Looked good until you noticed didn't vacuum to the edges.. wiped the kitchen floor not mopped. .. dusted around things.
    Blanka G. Feb 11, 2016

    Mrs. Bakst, Thank you for taking the time to tell us about your unfortunate experience with the service ordered from us. As a manager of the company I am sorry to hear about your disappointment with the service provided, and I regret that you were not satisfied with the performance of our cleaning lady. I have scheduled a meeting with the Supervisor and the cleaning lady who performed the work at your property to discuss your comments. We are particularly concerned about the misunderstandings regarding the Standard Cleaning in question. We are sorry that miscommunication occurred during the scheduling the appointment with you. In the Thumbtack request you have indicated that: Your order is One-time standard clean For property: 2 bedrooms, 2 bathrooms, 500-1000 Square feet Cleaner should bring supplies: Yes, I want eco-friendly products: No, I want laundry done: No, I have pets: Yes, I don't need any of these extras: No When the work should be done Date: Mon Jan 18 2016 Time: 9am Length: 2 hours Please, advise that the duration of the service has been extended from 2 to 4 hours event though it was contracted for 2 hours. Additionally, please, note that our Cleaning Personnel performed a Standard Cleaning not a Deep Cleaning, so cleaning of the edges of the carpet was not cover by the Cleaning Package you had chosen. We have a firm commitment to our customers to make our services more efficient at the job of cleaning their properties. Thanks again for your helpful suggestions on ways to improve our record. Blanka Goray Manager of Pleasant Home Housekeeping & Window Washing Service

  • Joe S. Feb 10, 2016
    House Cleaning
    Verified Review
    My experience was really good, the team did a great job. I hope it continues. I have had many in the past do well, but then after awhile the quality diminished.
  • Mark H. Jan 31, 2016
    House Cleaning
    Verified Review
    I'm giving them a 3-star rating because they did an OK job cleaning the house, but it was impossible to communicate with the two people cleaning the house because of a language barrier. Also, my wife tried to pay them when they were leaving and they said that we needed to pay the "office." Had to arrange (yes, I had to call them) for a time for someone to come collect the payment from me. I also asked about setting up a regular cleaning schedule at that time and I have never heard from them again.
    Blanka G. Feb 1, 2016

    Dear Mr. Hancock, It is a great concern to us that this kind of unprofessional incident with our customer service department was experienced by you. After hearing of this issue, I would like to make an apology on behalf of our company. We deeply regret that this situation took place and I want to assure you that we are taking all the necessary steps to make sure that this type of problem does not happen again. Our company values all of our customers and any feedback that is provided. Please feel free to contact me personally to discuss any concerns that you may have in the future. We look forward to continuing our relationship with you and hope that we can serve you once again. Sincerely, Blanka Goray Manager

  • Danielle P. Jan 21, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Tina A. Jan 17, 2016
    House Cleaning (One Time)
    Verified Review
  • Mrs. M. Jan 1, 2016
    House Cleaning
    Verified Review
    I used this service mo the ago and hated it. The housecleaners were unprofessional. The work was sub par and the owner only cares about collecting her money. I would not recommend this company to anyone. Beware!
    Blanka G. Jan 6, 2016

    Hello Mrs. Donesha Moore, We do not now why you have wrote this review. You have contacted us to schedule a service on 12/12/2015, and later on you have cancelled this service. We suspect that you have confused our service with some different service that you have hired to clean your property. Please, contact us if you have any further questions. Thank you

  • Paul H. Dec 30, 2015
    Apartment Cleaning
    Verified Review
  • Elaina D. Dec 24, 2015
    House Cleaning
    Verified Review
    Needed a cleaning service on a yacht & they did a great job!! Would definitely recommend - the team was on time, reliable & thorough.
  • Alexander T. Dec 22, 2015
    House Cleaning
    Verified Review
  • Ashwini S. Dec 20, 2015
    House Cleaning
    Verified Review
  • Gloria B. Dec 3, 2015
    House Cleaning
    Verified Review
  • Elvia G. Nov 24, 2015
    Window Cleaning
    Verified Review
  • Alan Sechrest V. Nov 19, 2015
    House Cleaning
    Verified Review
    Excellent cleaning company. Very professional. :-)
  • Sarah B. Nov 12, 2015
    House Cleaning (One Time)
    Verified Review
  • Luanne B. Nov 11, 2015
    House Cleaning (One Time)
    Verified Review
    I hired pleasant Home for a one time window cleaning and for a one time house cleaning (deep clean service). I was very pleased with the windows, however the crew who was assigned was given my wrong address by their scheduler, so they were not on time only because of that. It worked out though, and I was pleased with the crew and they did a nice job! The house cleaning crew was on time the following day and they did a good job too, but a few things were missed like the hood over the stove and some areas of the baseboards were not cleaned well (still dusty). Also my granite tile kitchen counter was wiped clean, but still had a few sticky spots which were missed. Overall, the house smelled and looked clean when they left, but it just didn't seem to be the "Deep Clean" I was hoping for and was happy to pay for even if it took the crew extra time. The crew was VERY nice and I really liked them and feel that for routine cleanings they would be great...but I am wondering if they were unclear about my deep cleaning requests and if they were on a time schedule to be done to get to the next client? I am still happy, and gave the company an overall Good score of 4 stars. They were able to come clean on short notice which I also really appreciated. Thank you to both of the teams both for the windows and for the house.
  • Sophie M. Oct 30, 2015
    House Cleaning
    Verified Review
    Yesterday was my second time using Pleasant Home and I am very happy with the results! The cleaners are always very sweet and very good at cleaning. They are also always on time or even a bit earlier, which I really appreciate! I will be using their services going forward!
  • Randolph J. Oct 28, 2015
    House Cleaning
    Verified Review
    1st time customer. The team of 2 did a most excellent job so much so I will hire this company for regular scheduled cleaning.
  • Becky H. Oct 28, 2015
    House Cleaning
    Verified Review
    The mother daughter team that cleans my home are WONDERFUL! The are the nicest girls and get all the little edges and corners normally missed by less attentive cleaners. I had been looking for a service for months with disappointing results, but Pleasant Home has surpassed all my expectations.
  • Elisa S. Oct 28, 2015
    House Cleaning
    Verified Review
  • Mav E. Oct 16, 2015
    House Cleaning (One Time)
    Verified Review
    Excellent service, arrived on time and began almost immediately and no judgements, was great service to work with ease while the cleaning began, I'm glad we got to work with them, was great we'll hire them again.
  • Mae S. Oct 10, 2015
    House Cleaning
    Verified Review
    They did a full cleaning I appreciate the good job they did
  • Ryan D. Sep 25, 2015
    House Cleaning
    Verified Review
    Although they were very quick to come out and give an estimate and set up my first service date I am highly disappointed with their service. The first cleaning is a deep cleaning with two people at $50/hour and after 2.5 hours that were charged the place looks nearly the same as how it was left. Aside from some marks on the carpet showing that they vacuumed and a little wiping down there wasn't much done that you can see. No mopping (marks all over the floor), it looks as though they swept what was on the hardwood floor out onto my front porch, when wiping down the blinds it looks like a wet rag was just drug across them because there is black dirt smeared on them, and to top it off they used Windex on my big and expensive tv screen in which they said they were not going to touch. Not sure what all they really did thoroughly over those 2.5 hours, but it sure is not worth the price whether alone much of anything and I will be looking to use someone else after this.
  • Mary M. Sep 8, 2015
    House Cleaning
    Verified Review
  • Donna S. Sep 7, 2015
    House Cleaning
    Verified Review
  • Maya B. Sep 7, 2015
    House Cleaning
    Verified Review
  • Courtney L. Aug 27, 2015
    House Cleaning (One Time)
    Verified Review
    The cleaner was 30 minutes late, I asked for a deep cleaning, since I had to pay for a 3 hours/$75 minimum. I have a small one bedroom home, she said it would take two hours. I walked her through everything I wanted cleaned. No walls were wiped down, and there was even toothpaste still in my bathroom sink. I'm not sure how long she actually was there, but there's no way what she did took two hours, or was a deep clean I was looking for.
  • Michael H. Aug 21, 2015
    House Cleaning
    Verified Review
    Easy to work with. Prompt and responsive. House is good and clean.
  • Mickey W. Aug 17, 2015
    House Cleaning
    Verified Review
  • Michael K. Aug 11, 2015
    Apartment Cleaning
    Verified Review
    Very clean job and professional. !!. Well done !!
  • Ashley S. Aug 6, 2015
    House Cleaning
    Verified Review
    With our previous housekeeper moving out of town we were in need of someone new. We have used Pleasant Home's services for the past 4 months and are extremely pleased. They offers competitive prices, and quality work. Plus I am a huge of local, family owned companies.
  • David A. Aug 4, 2015
    Move-in or Move-out Cleaning
    Verified Review
    I would definitely recommend this company after using them. They cleaned my rental move out and did a great job. The only thing I can say that was negative in any way was the inability to set an exact price for the cleaning, for example I was quoted 3-4 hours at $50/hr for 2 people. That was fair and agreed to. I was hoping not to exceed $150 out of pocket but in the end it came to $175 for a bit of additional time. I had agreed to 3-4 hours so this wasn't a shock but was just hoping to keep it lower. They did a great job. We're on time. Pleasant to deal with. I would recommend to anyone needing a cleaning for a move out/move in.
  • Regina N. Jul 20, 2015
    House Cleaning (One Time)
    Verified Review
    They arrived early and did a great job with cleaning my apartment which took them less than an hour and a half. I recently had flooding in my bathroom and they did a thorough job.
  • Brooke G. Jul 20, 2015
    House Cleaning
    Verified Review
  • Tiffany A. Jul 18, 2015
    House Cleaning
    Verified Review
    Saved my life... I had a cleaning woman not show and in the end... realized what it was to truly have a great job done! Thankful that I have found this company!!!
  • Debbie R. Jul 15, 2015
    Move-in or Move-out Cleaning
    Verified Review
    They were terrific!!! They showed up on time and my place was sparkling clean when they finished. I definitely would use them again!
  • Rhonda B. Jul 12, 2015
    House Cleaning
    Verified Review
    Pleasant Home did an outstanding job. They moved with a purpose. They worked very diligently for four hours. My kitchen sparkeled and my bathrooms smelled great. They even dusted my plantation blinds and all the wood along the stairwell. Highly recommend!
  • Kathleen L. Jun 29, 2015
    House Cleaning (One Time)
    Verified Review
    The employees that were sent to clean our house did an excellent job. We are under construction so they had a difficult task of cleaning a room so we could live in the house. In two hours they created a miracle and made it livable. We would love to use them again on a continuous basis.
  • Shanna M. Jun 23, 2015
    Deep or Spring Cleaning
    Verified Review
  • Cam K. Jun 20, 2015
    Apartment Cleaning
    Verified Review
    Decent
  • Dave J. Jun 19, 2015
    Move-in or Move-out Cleaning
    Verified Review
    They were on time, did a thorough job, and were able to give me solid answers to a few questions I had. I'd definitely work with Pleasant Home again.
  • Lorie H. Jun 16, 2015
    House Cleaning (One Time)
    Verified Review
  • Pamela H. Jun 15, 2015
    House Cleaning (One Time)
    Verified Review
    They arrived exactly on time which is 2:30. The were very puntual, had all their cleaning gear and started working the house immediately. We had a 3 bedroom, 2.5 bath home and what we asked them to do they delivered. one of the biggest jobs was to make sure our garage was clean because we just moved in and they did a fabulous job! Its spotless when they left. The worked efficiently and left everything squeaky clean and all for such a reasonable price!!
  • Pete M. Jun 8, 2015
    Deep or Spring Cleaning
    Verified Review
    Great job on a tough project. I recommend them highly
  • Jasmine P. Jun 5, 2015
    Move-in or Move-out Cleaning
    Verified Review
    They did a great job and very affordable!
  • Kim M. Jun 3, 2015
    House Cleaning
    Verified Review
    Pleasant home has done a great job cleaning my home. They are very conscientious, detailed, and professional. I have enjoyed having the convenience of their services.
  • Matt L. Jun 3, 2015
    House Cleaning (One Time)
    Verified Review
    Excellent Company! Very professional. There was an issue that came up and they handled it incredibly well!
  • Nick L. May 18, 2015
    House Cleaning (One Time)
    Verified Review
  • Doug P. May 16, 2015
    House Cleaning
    Verified Review
    So far, so good !
  • Sierra S. May 9, 2015
    House Cleaning (One Time)
    Verified Review
    I hired two cleaners to clean my 1,700 sq ft home plus wash mostly just the insides of all the windows (the outsides were inaccessible due to the split level nature of the home). I was hoping that with two people it would be done in no more than 3 hours but shortly before the 4 hour mark, I was was forced to tell them to leave at the 4 hour mark due to it already going over my cleaning budget. On top of that, they were about 15 minutes late, which is fine, however, the girl started the timer on the time they were supposed to arrive!! Not cool. The house still wasn't done and it still cost me $200. However, Blanka honored my request for a $50 refund. I've had a single cleaning lady come and clean my entire house for the same amount of time, for less money, so I definitely expected more from the two cleaners. I'm realizing that the hourly rate is not the way to go -- they didn't seem very motivated to work very quickly at the beginning, but definitely at the end. They were a sweet man and woman, nothing against them, but they didn't seem very experienced with cleaning and didn't return a lot of my things back in place. I suggest management train their cleaners to put things back where they belong -- even when the time is up!! I also suggest flat rate pricing, cleaners will be more motivated to clean a bit faster and customers will know exactly what they're paying. Otherwise, I suggest each potential hirer to have someone come out to their home and give an estimate on how much it'll cost, if you're on a budget. Thanks again for the partial refund.
  • Yogini Y. May 8, 2015
    House Cleaning (One Time)
    Verified Review
    Maya and Voytek were great! I'm really happy with service - thanks guys!
  • Michael P. May 5, 2015
    House Cleaning
    Verified Review
  • Cary B. May 4, 2015
    House Cleaning (One Time)
    Verified Review
    I definitely recommend Pleasant Home Cleaning Services. Arrived on time and I am very impressed with the quality and quantity of work. No spots were missed, the bathroom and shower area are as clean as have ever been. The kitchen needed a lot of attention and again, I am very happy with the services.
  • Norma C. May 1, 2015
    House Cleaning
    Verified Review
    Very satisfied with the service of your representatives, they were on time, very friendly and look forward to having them again.
  • Chaya N. Apr 30, 2015
    House Cleaning (One Time)
    Verified Review
  • Lauren J. Apr 28, 2015
    House Cleaning
    Verified Review
    They were on time, really nice and did a great job. Our house looks great. We will be using them again
  • Micah S. Apr 24, 2015
    House Cleaning
    Verified Review
  • Barbara M. Apr 9, 2015
    House Cleaning (One Time)
    Verified Review
  • Avinash V. Mar 23, 2015
    House Cleaning (One Time)
    Verified Review
    No one showed up. They claim that they were there and knocked at the door and waited 20 mins. But I was there at home with door open because of lawn work. and waiting for them for a good 4 hours. If they knocked at my door and I didn't show up, why didn't they call. They have my number and even called me for confirmation the day before. This date was critical and had a lot of plans around it. All screwed up
  • Gina V. Mar 14, 2015
    House Cleaning (One Time)
    Verified Review
    Housekeepers did an excellent job. My house looks great.
  • Marie M. Mar 11, 2015
    House Cleaning
    Verified Review
    Pleasant Home was wonderful! I was so impressed! The office staff was able to schedule me right away and Tayna was awesome!! She was right on time, brought her own supplies, worked quickly and efficiently! I can't wait to have her back!!!
  • Paul M. Mar 11, 2015
    Window Cleaning
    Verified Review
  • Karen C. Mar 2, 2015
    House Cleaning
    Verified Review
    Housekeeping team has been on time and provided great service both times they have cleaned my home.
  • Janelle K. Feb 23, 2015
    House Cleaning
    Verified Review
    They were 45 minutes late. But once they came I was very happy with the service. They worked really hard and did a great job cleaning. And they were sweet people. And I should also mention that Pleasant Home was very accommodating by scheduling an appointment for me the next day.
  • Stacy A. Feb 9, 2015
    House Cleaning (One Time)
    Verified Review
  • Pin S. Feb 6, 2015
    House Cleaning
    Verified Review
  • Kara U. Feb 5, 2015
    House Cleaning (One Time)
    Verified Review
    Could not be better. More thorough than I ever could have anticipated. Perfect. Will use them again!
  • AP S. Jan 29, 2015
    House Cleaning (One Time)
    Verified Review
    Very good service - on time, efficient and a good quality job. Would use them again.
  • Jesse B. Jan 28, 2015
    House Cleaning (One Time)
    Verified Review
  • Amber H. Dec 31, 2014
    House Cleaning
    Verified Review
  • Noel C. Dec 24, 2014
    House Cleaning (One Time)
    Verified Review
    Pleasant Home did a great job today. They picked up our clutter and cleaned everything we asked of them to clean I have 3 kids and one on the way. They were quick and on time. We look forward to having them again soon.
  • Karen R. Dec 5, 2014
    House Cleaning (One Time)
    Verified Review
    Great job- I'll use them again!
  • Susan R. Dec 2, 2014
    House Cleaning (One Time)
    Verified Review
    I had Monica and Matthew who were both very polite, neat in appearance, and very willing to meet my special requests. They both worked hard and knew what they were doing. I've never had such sparkling windows and the plantation shutters were individualy wiped clean from dirt --not just dusted! I have a dog and my entire sectional sofa was vacuumed perfectly and no dog hair was left anywhere in the house. Things were wiped off and put back organized nicely everywhere. Blanka called me when they were leaving to check my satisfaction. I am using them again! Susan, Newport Coast
  • Saundra S. Nov 23, 2014
    Window Cleaning
    Verified Review
  • Divya P. Nov 21, 2014
    House Cleaning (One Time)
    Verified Review
    I hired Pleasant home cleaning Services as I was in a hurry and needed cleaning the next day, I must say they were average. 2 people came and finished cleaning a 3bed/3bath 1500sft home in under 2hrs. They did change all the bedding and cleaned the window shutters. The 2 things I was not happy about was they were over an hour late and they didn't put things back in their place in the master bathroom and on the vanity.
    Blanka G. Nov 21, 2014

    Dear Mrs. Prasad, Thank you for reviewing us! We value your opinion very much, however we want to respond and answer to your concerns. The service that you have ordered from us on 11/07/2014 at 2.30 with a crew of two people last only that period of time because you have ordered the basic Cleaning for discounted price of $95.00 instead of the Deep Cleaning, which usually lasts twice as much time as the basic cleaning. Here is the copy of the type of the service that was ordered from us: "...you have chosen the basic service for $95.00..." We are very sorry for the delay of our crew that day, but the traffic condition on the Freeway 5 is beyond our control. Our staff as well as the Supervisor are notified about your complaint regarding "not putting things back in their place in the master bathroom and on the vanity" - We are truly sorry for that and we will work hard to improve this issue in the future. Once again thank you for ordering the service from us. We will be happy to serve you in the future! Sincerely, Blanka Goray Manager

  • Tam F. Nov 19, 2014
    House Cleaning (One Time)
    Verified Review
    Great customer service. Easy to work with and to schedule with. It's nice that they bring their own supplies and equipment too. Their professionals did a great job at a reasonable price. I will definitely be using them again!
  • Barbara L. Nov 13, 2014
    House Cleaning (One Time)
    Verified Review
    Blanka has been wonderful, very accommodating. The cleaners arrived on time and did a great job. There were two of them and it only took two hours to do the whole house. We are using Pleasant Home from now on.
  • Debi W. Nov 7, 2014
    House Cleaning (One Time)
    Verified Review
  • Laura P. Nov 7, 2014
    House Cleaning (One Time)
    Verified Review
  • Megan N. Nov 1, 2014
    House Cleaning (One Time)
    Verified Review
    Team of two did a great job.
  • Steve D. Oct 31, 2014
    House Cleaning (One Time)
    Verified Review
    Blanka has been great so far, work is scheduled for next month. I will update this review after work is complete. Note to Thumbtack website: I wanted to update my project status so other vendors would know this job has been awarded, but I can't leave a review of the job if it hasn't been performed yet..? Thanks.
  • Dori K. Oct 18, 2014
    House Cleaning (One Time)
    Verified Review
    Just had our first cleaning by Pleasant Home & we are extremely pleased. Recommend highly.
  • Mary C. Oct 5, 2014
    House Cleaning (One Time)
    Verified Review
    We were so happy with the service - we plan on having them back every other week! They cleaned our home as if it were their own and were very professional as well. The only thing that I would like next time is that they arrive closer to the scheduled time; but that said - they are wonderful!
  • Jyotsna K. Sep 26, 2014
    House Cleaning (One Time)
    Verified Review
    Scheduling an appointment was easy, the rates were reasonable, and best of all they did a great job despite the on going construction crew while cleaning.
  • Tiffany K. Sep 18, 2014
    House Cleaning (One Time)
    Verified Review
  • Rakan A. Aug 28, 2014
    House Cleaning (One Time)
    Verified Review
    Not a lot of deeo cleaning happend. Specifications were not met. Cleaning was good. I offered scented sprays for after cleaning, not the other way around. The team was professional. All in all 4/5
  • Joshua H. Aug 19, 2014
    House Cleaning (One Time)
    Verified Review
    first time trying this company for a new home cleaning. the woman estimated 2 to 3 hour work for our house upon arrival. she told me she's done at 2 hour mark and as i was walking through the house to make sure the basics were covered, i found our 2nd bathroom shower wasn't cleaned at all. i brought up the issue and the guy who was working upstair bathrooms said he didn't have time (and i wasn't even informed till i found out myself right before they were stepping out the house). As he was trying to clean the sliding glass door, he kept banging the glass sliding door one side to another to a point i had to tell him to be careful not to break our shower glass door. I told him to forget about it since he was reluctant to clean and was banging the glass doors. bathroom cleaning should be the very very basic (and we only have 2 baths). It's a $50/hr job he should've done better. If they needed more time they should've estimated and stayed till the job is done and not stepping out of the house leaving one bathroom completely unclean and master bath half clean. and the attitude in handling issue is extremely poor.
    Blanka G. Aug 19, 2014

    Dear Mr. Hsu, Please accept our sincere apologies for the inconvenience you may have experienced in respect to the service you have received from us. Online we have estimated the duration of the service between 2 to 3 hours, and indeed at the arrival our cleaning lady told you that she and her partner can be done within the period of 2 hour-labor. Wrongly, the crew has understood that you expect them to be done at 2 hour mark, since you wanted to budget the service at $75.00 using our coupon. However, at the end of the service the crew has requested the inspection of the property and you were dissatisfied with quality of cleaning of one of your bathrooms. The crew has returned and re-does the bathroom for you, yet they still were unable to remove the water stains from the shower any better that for the first time. Your wife has called our office and we have apologized for the inconvenience. Additionally, we have offered that you will not be charged for any extra time of labor that our crew performed over the promised 2 hours trying to make your bathroom looks better. At Pleasant Home Housekeeping & Window Washing Service, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet both your and our own expectations. Upon thorough review of the situation, we narrowed the cause to proper disciplinary actions towards the cleaning lady that wrongly estimated the duration of the service at the beginning. This situation is not up to our Company’s standards. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by implementing a stricter supervision policies. Additionally, because of this serious oversight, we are going to provide you with a $10.00 gift certificate. The gift certificate will be delivered to you by regular mail. We deeply value your relationship with Pleasant Home Housekeeping & Window Washing Service and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to discuss it with us at: Email: pleasanthomeca@yahoo.com Phone: 949-481-7249 Yours in service, Blanka Goray Manager of Pleasant Home Housekeeping & Window Washing Service

  • Erin M. Aug 7, 2014
    House Cleaning (One Time)
    Verified Review
  • Alison P. Jun 30, 2014
    House Cleaning (One Time)
    Verified Review
    I was out of town for the weekend and the cleaner came on Saturday. We had opted for the "Deep Clean" which is charged by the hour instead of a flat rate. When I came home Monday, I found several things that are on the "Deep Clean" list of things to do weren't completed. The dishwasher and dish rack weren't unloaded, there was a dirty vase sitting next to the kitchen sink, baseboards washed, clean oven, and the bedding didn't appear to be washed or beds remade. In the past, cleaners I have used would set clutter (mail, clothes, etc) off to the side so overall the room looks clean and organized. None of that was touched. Instead everything was right where it was left before they came and it looked like the place wasn't cleaned. I called middle of last week to let them know of the quality of work. The person on phone was very brief and said she would contact a supervisor. I have yet to hear back. Very poor job and I won't be using them again.
    Blanka G. Jun 30, 2014

    Mrs. Ponzi, Thank you for taking the time to tell us about your unfortunate experience with the service ordered from us. As a manager of the company I am sorry to hear about your disappointment with the service provided, and I regret that you were not satisfied with the performance of our cleaning lady. I have scheduled a meeting with the Supervisor and the cleaning lady who performed the work at your property to discuss your comments. We are particularly concerned about the misunderstandings regarding the Deep Cleaning in question. We are sorry that miscommunication occurred during the scheduling the appointment with you. In the Thumbtack request you have indicated that: Cleaner should bring supplies: Yes, I want eco-friendly products: No, I want laundry done: No, I have pets: No, I want my refrigerator / oven cleaned: Yes, I want windows cleaned: No, I don't need any of these extras: No Accordingly to theses instruction (NO FURTHER INSTRUCTION WERE GIVEN) our cleaning lady performed the cleaning of your property following the Deep Cleaning Procedure of our Company. Your complaints are very important to us; therefore we would like to respond to them: 1. However your dish rack weren't unloaded, the dishwasher washer was cleaned both inside and outside to the best possible way of reaction of the chemical detergent. 2. The baseboards were washed and cleaned as well as the oven – stains were removed as much as possible. 3. The bedding WAS NOT washed since you have indicated that NO LAUNDRY SERVICE IS REQUIRED. Additionally, all beds were made, however when you have returned to town after the weekend they may have been used by your roommate. 4. By the rule, the organizing is NOT included in the deep cleaning procedure – unless it is stated or requested by the customer and NO FURTHER INSTRUCTION WERE GIVEN to us. By the policy of our Company, if we are not authorized by the customer, the cleaning personnel is NOT ALLOWED to move the items around the property, and opening the drawers and cabinets is STRICTLY FORBIDDEN (unless the Customer will state it otherwise) If there was a dirty vase overlooked by our cleaning lady – WE WOULD LIKE TO SINCERELY APOLOGIZE FOR THAT! We have a firm commitment to our customers to make our services more efficient at the job of cleaning their properties. Thanks again for your helpful suggestions on ways to improve our record. Blanka Goray Manager of Pleasant Home Housekeeping & Window Washing Service

  • Jeanie W. Jun 26, 2014
    House Cleaning (One Time)
    Verified Review
    Had them for the first time today...excellent! I hope they can keep the quality service consistently.
  • Sheri M. Jun 21, 2014
    Window Cleaning
    Verified Review
  • F. M. Jun 12, 2014
    House Cleaning (One Time)
    Verified Review
  • Gerin R. May 13, 2014
    House Cleaning (One Time)
    Verified Review
  • Arnold W. May 7, 2014
    House Cleaning (One Time)
    Verified Review
    Monica and Matthew worked very hard and quickly. They were very polite and courteous. The windows look great; the best job that could be done.
  • Kyle A. Feb 13, 2014
    House Cleaning (One Time)
    Verified Review
    We came home to an IMMACULATE home! Everything sparkled and shined! We have signed up for bi-weekly service from Pleasant Home European Housekeeping and Window Washing Service. My home has never looked better!!! Thank you, thank you!!!
  • Dalia A. Dec 16, 2013
    House Cleaning (One Time)
    Verified Review
  • Greg H. Dec 8, 2013
    House Cleaning (One Time)
    Verified Review
    Arrived on time, they where very pleasent to my wife. House was clean, I am very particular and hard to please with regards to a spotless house so a good is excellent rating for most. I will use there service again, most likely a weekly basis.
  • Marc D. Dec 6, 2013
    House Cleaning (One Time)
    Verified Review
    Blanka's service was great!!! Very punctual and the serves was thorough. I will have them clean my apartment again.
  • Sebastien C. Dec 5, 2013
    House Cleaning (One Time)
    Verified Review
    Our house cleaning has been done amazingly perfectly. It has been done when moving in the house. Service very fast. We call at noon and at 3:30 a cleaning crew was at our house. Thanks
  • Leanne B. Nov 26, 2013
    House Cleaning (One Time)
    Verified Review
    The service provided was excellent, and I will definitely be using them again. They worked around my schedule and completed the job in the estimated time and for the estimated price. Very prifessional and pleasant to work with!
  • Lisa L. Nov 12, 2013
    House Cleaning (One Time)
    Verified Review
    Did a great job. I'd hire them again. They worked very hard and quickly which is important when you're paying by the hour.
  • Maria N. Nov 10, 2013
    House Cleaning (One Time)
    Verified Review
    Cleaners did an excellent job, I would definitely hire them again.
  • Marie C. Oct 29, 2013
    House Cleaning (One Time)
    Verified Review
    The couple who cleaned my apt was not only thorough but very polite and sweet. I am very pleased. My home sparkles, I am super excited about the cleanliness of the mirrors...what a difference. I look forward to having them back in two weeks.

Q&A

What types of customers have you worked with?
We provide the following services: Deep cleaning - recommended as an initial very thorough service to be followed by regular housekeeping Basic / Regular housekeeping - recommended for regular home maintenance Facade cleaning - light, touch-up cleaning recommended for properties that do not require scrubbing Special occasion cleaning Move-in & Move-out cleaning Business cleaning RV and camper cleaning Construction site cleaning Organizing Glass and window cleaning with and without window frames - single story buildings only At Pleasant Home Housekeeping Service we know how to manage the unique needs of people in different housing and living arrangements. People living in condominiums and apartments may need to set up special clearance for our professional cleaning staff to access your residence. We realize that parking arrangements may need to be planned out in advance when our clients live in town homes or duplexes. Homes that are part of a gated community often require unique access and we have the experience to manage all of these special needs.
What questions should customers think through before talking to professionals about their project?
Pleasant Home cleaners are hired after successful background checks. Our staff is fully trained and very competent. All our cleaners are under contract with Pleasant Home. Whether it's a small or large space, private residence or commercial compound, Pleasant Home will get the job done. We guarantee the highest quality and ensure true cleanliness. Pleasant Home stands for: A comprehensive service portfolio Cleaning optimally adapted to your needs Non-hazardous and environmentally friendly cleaning agents Qualified, reliable and friendly personnel Internal audits of finished work Rapid handling of complaints