Aqua Maids Cleaning Services

San Diego, CA

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About this pro

How does your service stand out?

Aqua Maids has been serving the San Diego area since 1998,we are recommended as quality service professionals who put the customer first, we take pride in offering 100% customer satisfaction we believe that the customer is always right and take every measure to insure that we are a service you want to recommend a cleaning service you will be so satisfied with, you will make us your first choice in quality and dependability

What do you enjoy about the work you do?

"I find great satisfaction in providing a Quality service that my Customer's are pleased with, and can depend on."

Location

San Diego, CA 92109

Years in business

18

Number of employees

2

Times hired on Thumbtack

18

Reviews

13 Reviews
  • Andrew M. Jun 11, 2014
    House Cleaning (One Time)
    Verified Review
    Never show on time
    Replied to Andrew M. - Feb 3, 2015

    Hi Andrew,I sincerely apologize for this please allow me to make this right with you, because this is extremely important to me, please contact me directly so we can discuss this matter, I will offer you a free house cleaning if you'll let me, because I want above all for you to be a satisfied customer, I do hope to hear from you regarding this! Again my sincerest apologies. Sincerely, Cheryl Hardy

  • Candice S. May 23, 2014
    Cleaning Out
    Verified Review
    This post has been a long time coming but very necessary. While Cheryl seemed like a wonderful person on a personal level, she was lacking the necessary skills to warrant any higher rating than one star professionally. First off she had to reschedule our time promising that because I was allowing her to come the next that she would be done cleaning in time for me to make my scheduled inspection. She also claimed to work with 3 additional people but when she showed up at my house the next day... late, she only had a young man with her and not enough cleaning supplies (offering usage of my products). These were things I was willing to overlook and allow her work to speak on her behalf. Well to make a long story short...1. Had to repeatedly bring to her attention half cleaned to completely untouched areas to which she blamed her co-worker/son in law. 2. Spent many hours in my home breaking her promise and causing me to have to cancel my inspection which in turn added fees to our move out. 3. For all the time she spent in my home, it was no where near inspection ready...upon her leaving we (my neighbor, friend and husband) checked raised blinds that appeared to be clean but when we lowered them they were not, the rug was not properly cleaned because she forgot her upright vacuum and had to try to use a hand vacuum. In addition my husband came back from sea and helped clean as well so that we could make our inspection in which I guess signaled that they should work less! I have pictures that we took from that night as we used a friends vacuum to clean the rugs and wipe the blind slats which are evidence of bad cleaning. So beware any military families as we were notified that we owed money!!! Amd by the way...the house was in a decent condition as I'd lightly cleaned and thoroughly cleaned the stove and refrigerator.
    Replied to Candice S. - May 27, 2014

    Aqua Maids Cleaning Services guarantees 100% satisfaction, if for any reason you are not completely satisfied with our services,we will either do the job to your satisfaction,or provide a full refund. With that being said,my question to you Candice is why did you wait so long to inform us that you were less then satisfied? Aqua Maids assumes no responsibility after walk through with customer upon payment being rendered. I would have gladly compensated you for the inconvenience had you notified me in a reasonable time period following the job that was preformed. We believe in the value of quality customer service,we also take our reviews very seriously, I appreciate you letting me know your feedback, this will help us to improve our customer service . Please feel free to contact me directly to further discuss this matter,I am available to speak with directly by phone. Sincerely, Cheryl Hardy

  • Tyler M. Aug 22, 2013
    I had been looking for a cleaning service to take care of my apartment. As an overall clean person, I was in search for someone who would come on a monthly basis to dust and clean. After looking at various reviews, I came across Aqua Maids and thought I would give them a try. After speaking with Cheryl on the phone I set up a time for her to come by and she very willingly accommodated by busy schedule. I was detailed in my instructions of what I was looking for and Cheryl said she would do a good job and not disappoint. After my first scheduled cleaning, I was amazed at what I saw. Cheryl did an outstanding job and asked me if there was anything I was not 100% satisfied with (which I was not). I could really tell that she paid attention to even the smallest detail (i.e. dusting under the lampshades). She was very reasonably priced and I highly recommend her to anyone looking for a superior cleaning service that is honest, thorough, and very accommodating. She currently cleans on a monthly basis and has been cleaning for me the past 4 months. Aqua Maids is simply the best so if you are looking for a cleaning service, look no further than Aqua maids... I promise it will be the best and easiest decision you will make.
    Replied to Tyler M. - May 27, 2014

    This is one of my best,and longest clients, I really love when my customers go out of there way to show that they appreciate the standard of excellence that Aqua Maids Cleaning Services provides, This is what you should expect from a quality home based cleaning service! Nothing says it better then a satisfied customer! Thanks Tyler Morgan. Sincerely, Cheryl Hardy

  • Janet L. May 5, 2013
    House Cleaning (One Time)
    Verified Review
    My experience with Agua Maids was awesome! Cheryl was energetic and eager to work. She was very knowledgeable about cleaning products and techniques. She was well aware of how important it is that our vacation rental be very clean and neat to make a good first impression, and a good lasting impression, as we depend on our good reviews for return business. I would definitely recommend her service to others and will be asking her to work with us again.
  • Susan D. Apr 17, 2013
    After an unavoidable incident that caused Cheryl to cancel our appointment on a Friday, she offered to clean on Saturday, which did work for us. She worked very hard cleaning our house. It was very nice to walk on freshly mopped floors (we have a lot of tile in our house). They had a big job cleaning our house, and I think they were rushed by my husband in the last few rooms, but over all, I was very pleased with the job. The value we received for our money was excellent, and we will use Cheryl again for future help we need! Thank you, Cheryl, for a good job, and for being so nice to my flirting 2-yr old. :)
  • Chris C. Feb 28, 2013
    Cheryl did a great job the time I used her services. She is professional and hard worker and pays a lot of attention to those hard to reach areas.
    Replied to Chris C. - Mar 1, 2013

    Thanks Chris, Glad to be of service to you! Cheryl-

  • Mary K. Oct 27, 2012
    House Cleaning (One Time)
    Verified Review
    Very disappointed! I would never recommend, too bad because she is a very nice person.
    Replied to Mary K. - Nov 8, 2012

    Because you were displeased with our services, I would like the opportunity to correct the situation. We believe that custoner satisfaction is absolutely critical. We advertise that if not completely satisfied we will do it over Free of charge. I would love to hear from you regarding this.

  • Ashley C. Oct 8, 2012
    Cheryl did an amazing and thorough job of cleaning my house. She charged me a fair price and then worked her butt off to make me happy. :) She is very sweet, on time, and is willing to be flexible with your schedule. I am going to use her on a regular basis and I would highly recommend her to everyone!
    Replied to Ashley C. - Nov 23, 2012

    I love when my clients are as pleased as I am, its a win win situation. Cheryl

  • Lorrie H. Sep 23, 2012
    Cheryl did the best cleaning job ever. Cheryl was so detail and had my house spotless. I recommend Cheryl to everyone! I'm still amazed on how clean she cleaned my rental property and home. Lorrie
  • Wendy C. Sep 17, 2012
    Cheryl did a fantastic job cleaning our home. She was thorough and friendly. Our windows have never looked so good! We would highly recommend her service. Wendy
  • Andrea T. Aug 29, 2012
    Cleaning Out
    Verified Review
    Cheryl did a great job cleaning a refrigerator that had been sitting up for months. She communicated, was timely and professional. I recommend her for any cleaning service yopu may need.
  • Alex E. Apr 17, 2011
    Incredible service!! So thorough and pristine I was actually shocked to tell u the truth bec I've had multiple cleaning services come out and for the time spent, and the price and the fabulous customer service, this is just heaven sent. I would recommen it to everyone. Know that ur missing out if u don't have Cheryl on deck. Thank you again
  • Daniel D. Mar 17, 2012
    Verified Review
    Professional, courteous and a darn good cleaner! Cheryl was very attentive and thorough in her cleaning - I cannot remember a time when our home looked this great!! Thank you

Q&A

What is your typical process for working with a new customer?
We want to deliver the absolute best quality in customer service available, So the most important thing is to answer the phone when a potential customer is reaching out.Then I explain to them that I can provide them with a flat rate quote for any specific service requested.If after that they are interested in what we have to offer,I ask them to text me their address to confirm to commitment.
What education and/or training do you have that relates to your work?
We are always looking to improve the services we offer to our clients, We believe in old fashion quality customer service,really nothing compares to the best,the question is what determines the best? Well I happen to think that it is an ongoing process to insure that every single customer is 100% completely satisfied with every aspect of what services they were provided. This is the only way to insure that the quality of service is going to continue. So with that having been said,I personally do every thing I can to better identify with the customers needs,by asking them how we can provide even better service and what we can do to make it as easy as possible so that it is more convenient and less hassle to arrange,by know what to expect.
Do you have a standard pricing system for your service? If so, please share the details here.
Prices may vary based on services requested. We offer special rates for ongoing customers also hourly and flat rates to meet your needs. Sign-up for a weekly bi-monthly or monthly recurring service and get a deep cleaning for the price of our regular cleaning. Up to a $100 in savings.
How did you get started doing this type of work?
Aqua Maids was first established in 1998 as a yacht cleaning service, We expanded into cleaning homes and small businesses
What types of customers have you worked with?
Standard cleaning, deep cleaning, move in /out. Vacation rentals,Same day service requests. These are the most common types of jobs we provide our customer's
Describe a recent project you are fond of. How long did it take?
Ashley L. San Diego, CA 10/8/2012 Cheryl did an excellent job of cleaning my huge house! She also charged me a fair price. I would recommend her to everyone.
What advice would you give a customer looking to hire a provider in your area of work?
Try our service, if your not completely satisfied we will do it over for free!
What questions should customers think through before talking to professionals about their project?
Aqua Maids Cleaning Services takes pride in the services we offer, We believe in 100 % customer satisfaction guaranteed!