FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Any move with the traveling distance between pick up and drop off locations less than 100 miles within the state of origin considered as a local move. You will pay an hourly rate for the movers and a truck. We set our rates according to the number of crewmembers and trucks assigned to complete your move. Hourly rates are subject to PUC MAX 4 tariff. The billing starts from the time the movers arrive at your current address and ends when they complete the move at your new home. According to CPUC (California Public Utilities Commission) provisions, we must charge double driving time between pick-up and delivery addresses. If, under the circumstances, the move is not finished in one day and requires overnight storage, double drive time to and from the storage will be assessed along with overnight storage fees. All charges, if any, will be priced and explained beforehand. We offer full packing and unpacking services as well as a range of packing materials including boxes, paper, tape, and bubble wrap. We also offer partial packing and unpacking services, as well as fragile or delicate items packing at no additional charge.Many customers decide to pack themselves, and we happily coach them on how to do that for no extra charge. Basic insurance of $0.60 / lbs / article is included with every move. We also offer last minute moves and we do not charge extra for it!
- What is your typical process for working with a new customer?
Cube movers will be glad to help you with your relocation locally or long distance.
- What education and/or training do you have that relates to your work?
Every mover pass the training process in order to provide superior customer service onsite