FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I have worked for corporate plumbing companies, smaller family owned companies, and now my own so I know how much a job is actually worth and also take into consideration that I have less over head so I can give better rates with better quality work because I can focus more time on a smaller amount of clients.
- What is your typical process for working with a new customer?
Introducing ourselves, building a rapport, and making sure they notice that you have there best interest in mind.
- What education and/or training do you have that relates to your work?
I went through technician training and also a TNT training which is based on customer service. I did all this while at my first plumbing company.