Authentic Electrical Services Inc

San Francisco, CA

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About this pro

How does your business stand out?

In our business like any other it's really about how you treat people. It is very important to understand the clients needs and to take care of those needs the best we can.

What do you enjoy about the work you do?

We enjoy seeing our customers pleased with the new look of their homes or businesses.

Location

San Francisco, CA 94123

Background check

Complete

Years in business

19

Times hired on Thumbtack

69

Reviews

43 Reviews
  • Cameron S. Sep 23, 2017
    Lighting Installation
    Verified Review
    We had a ridiculous experience with these guys and would not recommend them. They were rude and verbally attacked our realtor when they came to install our lights, not to mention they stole from our house. They agreed to do the job in an hour and she paid them a deposit up front and when they took twice as long to do the job she called them to pay with a credit card because she couldn't sit around waiting for them all day and had to go to a meeting. They screamed at her calling her poor and accusing her of not having any money (despite the fact they were installing lights in a house that was actively listed on the market for $3.5 million). She told them she would pay them the balance with a card or PayPal or Venmo but they told her they needed the money today in cash or else. They then stole 100 pairs of shoe protectors from the house and left. They clearly have a temper problem and are not real professionals. She and we were happy to pay them but instead they flipped out for no reason and stole. Not ok.
  • Allan F. Sep 17, 2017
    Electrical and Wiring Repair
    Verified Review
  • Elena B. Sep 16, 2017
    Switch and Outlet Repair
    Verified Review
    Tom came in on a Saturday, exactly on time, diagnosed the problem quickly and fixed my outlet. He went the extra mile to run to multiple stores to find exactly the parts that were needed.
  • Mouna Y. Oct 20, 2016
    Electrical and Wiring Repair
    Verified Review
    Don was great! Responded quickly, assessed the situation and fixed the problem swiftly. I would definitely recommend him and would absolutely use him again.
  • Kevin L. Aug 29, 2016
    Electrical and Wiring Repair
    Verified Review
    Don was great. He responded within minutes on a Saturday and tried to troubleshoot over the phone. When that failed he came over the next day and fixed everything.
  • Rob G. May 31, 2016
    Electrical and Wiring Repair
    Verified Review
    The crew was responsive, attentive to details, and willing to work with my schedule. Highly recommended.
  • Kerry E. Mar 29, 2016
    Outdoor Lighting
    Verified Review
    Super fast and absolutely what we needed. Am keeping Don's information on head for any future electrical project. Thanks, Don!
  • Kulia F. Feb 20, 2016
    Lighting Installation
    Verified Review
    excellent professional who really knows what he's doing! he came and fixed a bad job done by someone else I had hired. went above and beyond!
  • Valerie B. Jan 2, 2016
    Switch and Outlet Repair
    Verified Review
  • James M. Dec 23, 2015
    Switch and Outlet Installation
    Verified Review
    Don was terrific from start to finish. He arrived when he said he would, provided a detailed quote and finished the job on time and on budget.
  • Frances J. Dec 5, 2015
    Lighting Installation
    Verified Review
    Don was great. He worked around our schedule, did the project quickly and professionally, and was very easy to work with. Will definitely hire him again for other projects.
  • Gabrielle S. Nov 24, 2015
    Switch and Outlet Repair
    Verified Review
  • Ishita C. Nov 10, 2015
    Lighting Installation
    Verified Review
    Outstanding job. Will definitely use Authentic electrical service again.
  • John M. Nov 4, 2015
    Wiring Installation
    Verified Review
    They did a good job, but I was quoted $125/hr for the job, when it was $125/hr per guy they sent. Expected to pay maybe $250ish, $300 with parts, ended up paying $650.
  • Eileen G. Nov 3, 2015
    Outdoor Lighting
    Verified Review
  • Mark W. Sep 29, 2015
    Electrical and Wiring Repair
    Verified Review
    Don - called me up and fixed the problem over the phone. what an amazing guy. Being British - electrical systems work differently here. Such a simple fix which i feel stupid about, but Don didn't make me feel stupid. Thank you very much.
  • Lori V. Aug 12, 2015
    Electrical and Wiring Repair
    Verified Review
    Don and his crew were great. Everything on this job was completed well and we encountered some tactical difficulties along the way. Don's two crew members used their heads and solved the problems. It was a little pricey but being new to the San Francisco area I'm finding everything is. They did forget to haul off some removed parts even though I mentioned it several times but they did other things for me outside of the scope of the job so that seems fair! Authentic Electric is a good, solid, go-to resource for us now! I would highly recommend and definitely use again.
  • Liran N. Jul 27, 2015
    Electrical and Wiring Repair
    Verified Review
  • Luda S. Jul 8, 2015
    Electrical and Wiring Repair
    Verified Review
    Don did great job in timely manner. Would be happy to hire him again.
  • Karen M. Jul 7, 2015
    Electrical and Wiring Repair
    Verified Review
    Reliable, easy to work with, fair and honest. Was willing to accommodate my schedule. Would rehire in future if needed
  • Vander M. Jun 25, 2015
    Wiring Installation
    Verified Review
    Overall I had an outstanding experience with Don and his son. A great team. They came to our place exactly on time. No extra communication required to get the job done. They take direction well while offering clear professional advice. They followed instructions as outlined in project request. Craftsmanship was top notch. Kept work site clean and organized. I'm thinking these guys can do just about any electrical job you throw at them! Awesome attitude overall. I will hire again!
  • Jeff S. Jun 24, 2015
    Switch and Outlet Installation
    Verified Review
    Don and Tom were awesome. Don got back to me quick, and in the next day Tom was over here fixing our lightswitch. Granted it was a simple fix, they offered additional support since they weren't here for the whole time. Much appreciated! Highly recommended.
  • Katelin H. May 28, 2015
    Switch and Outlet Repair
    Verified Review
    Don was great to work with. Great communicator, knows his business, quality work, flexible, and timely. Can't ask for more in an electrician! He made our home safe and updated for our baby. I will certainly call him again the next time we need electrical work done!
    Don H. May 28, 2015

    Thank you Katelin, It was a pleasure working with you !

  • Hang E. May 27, 2015
    Lighting Installation
    Verified Review
    Had a fantastic experience with Don. Don knows customer service, and cares about his customers. Went above and beyond to make sure that my issue was resolved, including 2 trips to the store to get a ladder that would allow him to reach the area he needed to work on (perched at 17 feet), and another couple of trips to the store to get the switches he needed to complete the job. All of that on Memorial Day to accommodate my schedule. Oh, and this was after 3 electricians failed to solve the problem for me. Needless to say, I was getting pretty desperate
    Don H. May 28, 2015

    Thanks Hang !

  • Mark H. May 27, 2015
    Electrical and Wiring Repair
    Verified Review
    Don was great to work with....very friendly. Showed up when he said he would, even though he had been at another job just prior. He helped me with two smaller projects and got in and out in under an hour all for the stated $95 fee.... Couldn't have been happier.
    Don H. May 28, 2015

    Thanks Mark

  • Carla P. May 18, 2015
    Electrical and Wiring Repair
    Verified Review
    Don is the man! If you have any electrical needs do not hesitate! He came to our home and wired the rooms that didn't have any ceiling lights. He's a super nice guy and would get the job done in the quote given in advance :-) Thanks Don!!!!!
    Don H. May 28, 2015

    Carla, Thank you and it was a pleasure meeting you both !

  • Robert L. Apr 19, 2015
    Electrical and Wiring Repair
    Verified Review
    I'm highly satisfied with the service provided for replacing a fuse panel. When we bought our house it had an old panel that was recalled because it was a fire hazard. Out of several contractors that came by to give me a quote, I felt the most comfortable with Don at Authentic Electrical Services. He was great at explaining how and when the work would be done. Whenever we had any questions or concerns we always got a prompt response through emails and text messages. While on site, he was clean, organized, and respectful of our home. We wanted the work to be permitted and along the way discovered that we needed ground rods installed. Where we are located, there is a considerable amount of rock under our foundation. He was able to get the 8-foot rods into the ground using a jackhammer. When everything was done we were really happy the results and that his work passed inspection. I highly recommend Don and consider him our go to electrician for future work.
  • Nate H. Apr 13, 2015
    Fixtures
    Verified Review
    Don was great - very efficient and knew exactly what he was doing. Also gave some advice on some other stuff I was thinking about doing around the house. On time and friendly; I'd hire again.
    Don H. May 28, 2015

    Thanks Nate

  • Joohee Y. Apr 9, 2015
    Fixtures
    Verified Review
    We had a light fixture working randomly. Tom came by and figured out the reason pretty fast and replaced the part. Of course he fixed the lighting and we liked the service because he explained what's going on and answered the questions nicely.
    Don H. May 28, 2015

    Thanks Johee

  • Patricia D. Apr 4, 2015
    Fixtures
    Verified Review
    Don was fabulous. He responded quickly to my inquiry, and was able to install my ceiling fan and light fixtures just a few days later. He did a wonderful job. He is very customer oriented, friendly, and highly competent. I was very impressed that he took my questions seriously and even investigated an alternative way of installing my ceiling fan. I will definitely use Don again and tell my friends about him.
  • Olivia R. Mar 21, 2015
    Electrical and Wiring Repair
    Verified Review
    I contracted Don Heck of Authentic Electrical Services to work on recessed lighting in my kitchen and to run low-voltage conduits on the outside of my house. From the start, Don was very professional, showing up on time, communicating clearly, and following through. His work description was thorough and accurate, and I felt his price was more than fair. On the day of the job, his team showed up on time and got to work right away. While there, they made some helpful and creative suggestions, and they were always accommodating and polite. Within 8 hours, both jobs were done. The result was without issue, clean, complete, and aesthetic. I would definitely recommend Don and Authentic Electrical Services.
  • Joel O. Mar 13, 2015
    Electrical and Wiring Repair
    Verified Review
  • Eche M. Feb 26, 2015
    Electrical and Wiring Repair
    Verified Review
    Don proved to be extremely professional, responsible and dedicated. I would work with Don again and recommend him to my peers.
  • Mark S. Feb 22, 2015
    Wiring Installation
    Verified Review
    Don and his team helped me install some new fixtures, outlets, and fixed a wiring problem at my home. He worked on a Sunday morning, which really was nice for my schedule. Don and his team were absolutely fantastic in their professionalism, efficiency, the quality of their work. They got the job done quickly and I couldn't be happier with the results! I strongly recommend Don for all of your electrical and wiring needs. Plus Don's is a super-friendly guy!
  • Jessica K. Feb 11, 2015
    Electrical and Wiring Repair
    Verified Review
    Quick, efficient and friendly. Couldn't ask for anything more.
    Don H. May 28, 2015

    Thank you Jessica

  • Douglas T. Feb 2, 2015
    Electrical and Wiring Repair
    Verified Review
    I informed Don of my problem but I would have to be out of town and would contact him on my return. Called him upon my return and 20 minutes after my return he was here and less than half hour later I had a solution. He is FANTASTASTIC. Great guy. Extremely professional. You have an electrical problem, do yourself a favor and call him! Can't do better than working with Don. Can't recommend highly enough.
    Don H. Feb 3, 2015

    Thank you Douglas, It was a pleasure meeting you and talking with you for a bit, I hope we can do it again sometime. Don

  • Daphne S. Jan 18, 2015
    Lighting Installation
    Verified Review
    Don is fantastic! He was very communicative, flexible with timing to work around my schedule and available on very short notice. He worked quickly and did a great job installing 4 lights. Would recommend and will hire him again in the future!
    Don H. Feb 3, 2015

    Thank you Daphne it was a pleasure meeting you. Don

  • Brian R. Jan 5, 2015
    Lighting Installation
    Verified Review
    Don helped hang 4 strings of lights on the rafters of our loft. The job required a large ladder and an assistant. Don was on time, and did a great job.
    Don H. Jan 16, 2015

    Thank you Brian

  • Jamie G. Jan 3, 2015
    Switch and Outlet Repair
    Verified Review
    Don was great. He arrived right on time, got the job done in less than an hour, and couldn't have been nicer.
    Don H. Jan 16, 2015

    Jamie, Thank you, You are a lucky man, Don

  • Ashley Q. Dec 21, 2014
    Switch and Outlet Repair
    Verified Review
    Don and his associate Manny came to our house yesterday to complete a number of small jobs for us. We couldn't have been happier with their support! 1. He arrived ON TIME - that is so rare nowadays! 2. All of the work was completed with a high level of quality and attention to detail. 3. They were considerate of our house - they wore shoe covers in the home, and then again in a muddy yard area to as to not track mud into the garage! 4. He was really responsive through all discussions before the job date came. 5. He provided some cost cutting ideas - one example was a DIY fix for a motion sensor outlet that he told me how to do myself, rather than requiring him to charge me for the time to address it. 6. He had no problems answering my questions along the way and educating me about the process. I'm sure there are more positive things I am forgetting, but I hope this is enough for you to consider hiring him in the future. We know we will!
    Don H. Jan 16, 2015

    Thanks guys, It was a pleasure to be of service... Happy New Year !

  • Bryn K. Dec 21, 2014
    Switch and Outlet Repair
    Verified Review
    Don was very nice to work with and made my job easy!
    Don H. Jan 16, 2015

    Thanxs Bryn K.

  • Josh C. Dec 14, 2014
    Electrical and Wiring Repair
    Verified Review
    Don and his assistant came on Sunday to fix a problem with a circuit breaker, arrived right on schedule, identified the problem right away, and fixed it fast. Great experience. Strong recommendation.
    Don H. Jan 16, 2015

    Josh, Thank you, Don

  • Tim T. Dec 8, 2014
    Electrical and Wiring Repair
    Verified Review
    We needed to a get a few pieces of wiring adjusted stemming from a bathroom renovation. Don came out quickly and did the work just a quickly (and thoroughly). Would hire again for sure.
    Don H. Dec 8, 2014

    Thank you Tim, it was a pleasure meeting you and your dog of course.

Q&A

What education and/or training do you have that relates to your work?
I am constantly researching new products and taking courses in order to keep up with the times.
How did you get started doing this type of work?
My father is retired from the electrical trade, my brother is an electrician and my son is an electrician ! I guess you can say it runs in the blood ....
What advice would you give a customer looking to hire a provider in your area of work?
Experience can make a huge difference in the outcome of a project.
What questions should customers think through before talking to professionals about their project?
How tricky and elusive electrical issues can be and how difficult it can be at times to narrow down a problem.