Eden SF Bay Area
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Excellent cleaning service and easy to use with account manager. Would recommend to anyone looking for cleaning services.Jun 18, 2019Verified
Eden has great customer service support but, the inconsistency of the "cleaning wizard's" is what got them fired from our office. I wish I could recommend them, but we were very generous giving them time to improve and make up for their mistakes. We are moving on, the lesson was clear: you get what you pay for.Mar 29, 2018VerifiedEden SF Bay Area's reply
Hi Laurie, Thank you so much for providing your feedback. I’m very sorry to hear about your bad experience. We’re normally known for our exceptional attention to detail, and we regret that we had missed the mark. If you’d like to discuss this further, please contact me at (800)-754-3166. I sincerely hope to resolve this for you. Best, Joe
We could not be happier to be working with Eden! After Chris came in to my office, I was shocked to hear about all of the resources they were able to provide to make my life easier. As someone who is responsible for making sure everything runs smoothly in our office, I rely on Eden for everything from cleaning, handymen requests, catering, and they even were able to connect me with a full service snack provider.Feb 13, 2018Eden SF Bay Area's reply
Thanks, Brittan! It’s delightful to hear about your positive experience using our services, and we look forward to delivering this high-quality experience for you going forward!
My office asked for Eden to come in and do some extra cleaning after a party. The elevators weren't working at night, so their cleaners (you're the man, Chris!) made sure to come back to our building at 7:00am the next morning when the building opened to clean! We were blown away by that kind of service. Every time we need anything, their account managers get back to us promptly and help us get what we need fast. I can't recommend the team at Eden highly enough!Jan 5, 2018Eden SF Bay Area's reply
Thanks, Michael! It’s delightful to hear about your positive experience using our services, and we look forward to delivering this high-quality experience for you going forward!
Our company has had a great experience with Eden! They delivered new office setup services quickly, have troubleshot with unrelated issues since and provide great weekly cleaning to a 50+ person office space.Feb 13, 2018Eden SF Bay Area's reply
Thanks so much, Matt! It's amazing to hear stories like yours, and we always strive to deliver this experience to you and all our customers.
- What should the customer know about your pricing (e.g., discounts, fees)?We provide clients with multiple competitive estimates from the top-rated cleaning companies in your area.
- What is your typical process for working with a new customer?Give us details about your space (square footage, number of restrooms, kitchens, conference rooms, and private offices) and a budget, and we come back with a quote! For larger offices, an onsite visit with our general manager may be needed.
- What education and/or training do you have that relates to your work?Combined, our teams have CENTURIES of experience in the commercial cleaning industry. We're experts with floor, carpet, glass and window deep cleaning as well.