Hi. We had an issue with our heating duct (rats had caused the duct to come loose, so hot air was being pumped under the house, not into it (lovely)!. We called S.A.E. and Josh came with i think Paris. they inspected the duct work, and our furnace for the call out fee. they actually performed a repair (temporary) without any additional cost. this shows they were looking out for our well being, and not trying to make $$$. On inspection our furnace was well over 20 years and on its last legs. Josh spent time reviewing various options with us. While we didn't budget for the expense Josh worked with us on the type of furnace, new ducting, and addition of A/C. We did some research outside of S.A.E (e.g. Costco) and the prices were comparable (SAE slightly higher). due to the professionalism, and willingness to work with us, we were happy to pay the slightly higher price to work with a local company. the work was performed quickly, and with minimal disruption. The team were courteous, professional, and showed genuine interest in making sure we were happy. I'd recommend these guys to anyone. we got the Lennox 280 furnace. So far, so good. Josh and team also had to re-wire out thremostat, which they did with no fuss, and importantly they re-painted the well- very nicely. the small things count on projects like this, and as far as we're concerned the job has been done very well.