Q. What advice do you have for a customer looking to hire a provider like you?
A. Ask questions:
Do they guarantee the price IN WRITING before you start the work, and stick to that price? Even if the work takes twice as long as you expected?
Do they use an industry standard pricing system that I can see so I know I am paying a fair price? Or does the Technician just make up a price?
Are ALL of your employees background checked and drug tested so NO felons, criminals or drug addicts are entering my home?
Do you have “Technicians You Can Trust With Your Housekeys®”?
Are ALL of your employees licensed and trained?
Do you have a 100% money back guarantee on all your work? Why or why not?
How long is your warranty? What does it cover? Do you back your warranty, or would I have to deal with the manufacturer?
Do you have an electrical website?
Do you do residential work, commercial or both?
Is the Client Care Representative professional and courteous on the phone?
Q. If you were a customer, what do you wish you knew about your trade? Any inside secrets to share?
A. Our technicians are required to attend a minimum of 3 hours per week of on going training.
All electricians in the state must be certified by the state to perform work.
Q. What questions should a consumer ask to hire the right service professional?
A. Referrals & References:
Word of mouth through friends, family and neighbors is the best way to find a service professional. Also check ratings and reviews on local and national consumer-focused Web sites like Angie's List and Ripoff Report.
Registered tradesmen are generally required to be insured or bonded to cover any damages or injuries that may be caused by them. Ask for certificates, etc.
Membership in or relationships with professional associations and organizations may provision the tradesman with additional resources, training and accreditation. This lends even more credibility to the service professional.
Parts & Supplies:
Many professionals carry usual and standard parts and supplies in their service vehicles. This helps keep service time to a minimum since no additional travel time to make those acquisitions is required.
Warranties & Guarantees:
Any service professional worth his or her salt should cover the labor of the work performed during the service call and also provide information on the manufacturer's warranties on any materials installed and what warranties and guarantees they provide and if they offer 100% satisfaction in writing.
It is important to understand what training the technicians have received and if they continue to receive ongoing training and accreditation.
Q. What important information should buyers have thought through before seeking you out?
A. Clients should try to keep a record of when, where, how often, what it sounded like, what it did (how it reacted), when did it start and has it done it before?. The answers to these question will greatly help in diagnosing the problem and save time and money in the end.
Q. Do you do any sort of continuing education to stay up on the latest developments in your field?
A. All of our technicians must complete 30 hours of continuing education a year plus attend 3 hours a week of class room training.