Image Perfection Home Theater Specialists

San Lorenzo, CA

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About this pro

How does your business stand out?

"Mr. Bob" has been helping owners of home electronic systems for more than 30 years. He takes immense pride in his work and personally serves each and every customer himself. A Professional LEVEL II ISF Calibrator, his special talent lies in using the Image Perfection protocol as the final and most crucial step in the ultrafine tuning of High-Definition Home Theater and Audio systems. He works on most brands of Home Theater Displays and extends the working life of Front and Rear Projection TV’s to 20 years and beyond. Look him up on the internet and you will see he is 100% committed to customer satisfaction.

What do you enjoy about the work you do?

Everything, from establishing solid relationships with my customers to paying attention to the most finite detail of every job. It is truly my life's passion!
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Location

San Lorenzo, CA 94580

Background check

Complete

Years in business

32

Number of employees

1

Times hired on Thumbtack

4

Reviews

2 Reviews
  • AK M. May 6, 2017
    I hired Bob to calibrate my new LG B6 OLED TV. I am happy with the results. 13 years back when I bought my DLP TV, I had the time to spend to calibrate things myself. Nowadays I don't have the time, but I still want my TV picture to be set up well. I was able to get an appointment with Bob within 3 days, which was great. Bob spent a fair amount of time at my place late into the night (we started late since my TV room can be made dark only after sunset). The change in picture afterwards was night and day! Even others in my family, who are not that picky, noticed the difference. Thanks, Bob.
  • Bill L. Oct 22, 2015
    Bob Jones located and repaired my cold solder joints on the circuit boards for my Pioneer Elite Pro 100 bringing it back to life! He then performed his alignment and adjustments to give an amazing picture for a 17 year old rear projection Tv. I am very happy with his work!
    Robert J. Apr 22, 2017

    Thanks so much for your review, Bill. I still see the magnificent Sound out your living room view windows every time I think about it. It is such an expansive, joyous sight. You picked your site well. Hope all is well with your set these days, since our work on it -

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
My standard hourly rate is $100/hour. Most jobs have to be quoted in person, and I can usually start the job right away. If you are shipping a circuit board to me for repair, my standard price is $300 + shipping both ways. Most circuit board resoldering jobs come with a Lifetime Warranty.
What is your typical process for working with a new customer?
We'll usually start with a phone conversation (occasionally an email) to find out what your needs are (system set up, calibration, repair, etc). If we decide it looks like a “go”, we will schedule the house call. Once I arrive at your house, I’ll work up a quote for you (unless I was able to quote you over the phone). I’ll perform the service the very same day (assuming no parts need ordering). The process is different for locations outside of the Bay Area, in which long drives or plane flights are required.
What education and/or training do you have that relates to your work?
- ISF (Imaging Science Foundation) Level II Certified Calibrator - Runco Home Theater Certified - Many electronics courses from Sencore, Tektronics, Lane Community College - BA, University of Oregon - 30 years in the business!
How did you get started doing this type of work?
In 1985 I started as Stereo Wizards in Belmont, California. As Big Screen TV's became more of the entertainment landscape Image Perfection was born. I have since been serving discriminating videophiles throughout the San Francisco Bay Area and across the country.
What types of customers have you worked with?
I service residential and commercial customers alike. Most of my home theater customers have displays ranging from 42 to 82 inches, standard definition to 4K, and 3D. My commercial jobs have ranged in size from a 288-seat theater (with 7.1 surround sound and M&K subwoofer) at Veteran’s Memorial Senior Center, Redwood City, California, to a 500-seat theater with state-of-the-art video projection system at Raychem Corporation’s conference center, in Menlo Park, California.
What advice would you give a customer looking to hire a provider in your area of work?
If you happen to have a Pioneer Elite Rear Projection TV that went bad and you hire someone to repair the bad solder joints on the circuit board, make sure you PACK THE BOARD PROPERLY before you ship it to your repairperson. (View my video on how to ship a circuit board!) Also, if you hire someone other than me to repair the board, make sure your repairperson has a STANDARD PRACTICE of soldering EVERY joint on the board - not just the bad ones - because some of the other joints on that board are destined to crack and shut down your set again. To avoid this mistake, make sure your repairperson offers a LIFETIME WARRANTY on the soldering job, so if your board goes bad again it gets fixed for free, shipping included. If you google "Mr Bob AVSforum", you will find the huge number of posts I have participated in. There, I share professional-grade technical advice to do-it-yourselfers all over the WORLD. One thread was started in 2006 is still going strong, with more than 400 complete pages and more than 13,000 individual posts. Called "Don't Dump Your CRT RPTV!", it hit a million views recently. Please look it up and join in on the conversation! You can find Image Perfection training videos and testimonials at wwwDOTYoutubeDOTcom/user/MrBobBigScreen/videos. You can also find reviews on Yelp. As of Jan. 2017, Image Perfection has thirty-five 5-star reviews and one 1-star review. Most of those reviews, however, are hidden by Yelp’s automated filter (because I don’t advertise with them). To see those reviews click the gray “not currently recommended” link just below my visible reviews. Most if not all of those reviews are 5-star.