What should the customer know about your pricing (e.g., discounts, fees)?
My standard hourly rate is $100/hour. Most jobs have to be quoted in person, and I can usually start the job right away. If you are shipping a circuit board to me for repair, my standard price is $300 + shipping both ways. Most circuit board resoldering jobs come with a Lifetime Warranty.
What is your typical process for working with a new customer?
We'll usually start with a phone conversation (occasionally an email) to find out what your needs are (system set up, calibration, repair, etc). If we decide it looks like a “go”, we will schedule the house call. Once I arrive at your house, I’ll work up a quote for you (unless I was able to quote you over the phone). I’ll perform the service the very same day (assuming no parts need ordering). The process is different for locations outside of the Bay Area, in which long drives or plane flights are required.
What education and/or training do you have that relates to your work?
- ISF (Imaging Science Foundation) Level II Certified Calibrator
- Runco Home Theater Certified
- Many electronics courses from Sencore, Tektronics, Lane Community College
- BA, University of Oregon
- 30 years in the business!
How did you get started doing this type of work?
In 1985 I started as Stereo Wizards in Belmont, California. As Big Screen TV's became more of the entertainment landscape Image Perfection was born. I have since been serving discriminating videophiles throughout the San Francisco Bay Area and across the country.
What types of customers have you worked with?
I service residential and commercial customers alike. Most of my home theater customers have displays ranging from 42 to 82 inches, standard definition to 4K, and 3D. My commercial jobs have ranged in size from a 288-seat theater (with 7.1 surround sound and M&K subwoofer) at Veteran’s Memorial Senior Center, Redwood City, California, to a 500-seat theater with state-of-the-art video projection system at Raychem Corporation’s conference center, in Menlo Park, California.
What advice would you give a customer looking to hire a provider in your area of work?
If you happen to have a Pioneer Elite Rear Projection TV that went bad and you hire someone to repair the bad solder joints on the circuit board, make sure you PACK THE BOARD PROPERLY before you ship it to your repairperson. (View my video on how to ship a circuit board!) Also, if you hire someone other than me to repair the board, make sure your repairperson has a STANDARD PRACTICE of soldering EVERY joint on the board - not just the bad ones - because some of the other joints on that board are destined to crack and shut down your set again. To avoid this mistake, make sure your repairperson offers a LIFETIME WARRANTY on the soldering job, so if your board goes bad again it gets fixed for free, shipping included.
If you google "Mr Bob AVSforum", you will find the huge number of posts I have participated in. There, I share professional-grade technical advice to do-it-yourselfers all over the WORLD. One thread was started in 2006 is still going strong, with more than 400 complete pages and more than 13,000 individual posts. Called "Don't Dump Your CRT RPTV!", it hit a million views recently. Please look it up and join in on the conversation!
You can find Image Perfection training videos and testimonials at wwwDOTYoutubeDOTcom/user/MrBobBigScreen/videos. You can also find reviews on Yelp. As of Jan. 2017, Image Perfection has thirty-five 5-star reviews and one 1-star review. Most of those reviews, however, are hidden by Yelp’s automated filter (because I don’t advertise with them). To see those reviews click the gray “not currently recommended” link just below my visible reviews. Most if not all of those reviews are 5-star.