Hired 5 times
18 years in business
Check, Credit card
- What should the customer know about your pricing (e.g., discounts, fees)?
My regular rate is $80 an hour for service work. Website work or large projects can be quoted a fixed rate.
- What is your typical process for working with a new customer?
For Computer Service, I ask the nature of the problem, and listen to their description. Occasionally I can solve the problem over the phone by giving advice. I give the customer an idea of what it will take to do the work, and answer any questions and concerns they have. I enjoy teaching while I work. I'm patient with questions.
- What education and/or training do you have that relates to your work?
Computer Science Degree. Work as a systems administrator for Fortune 500 companies. Web programmer for 2 consulting firms.