Whitecastle Tours Inc

San Ramon, CA

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About this pro

How does your service stand out?

Whitecastle Tours Inc provides Charter Bus transportation and Tours serving the greater Bay Area using a fleet of 2014 or newer Prevost Motor coach that are fully equipped.

What do you enjoy about the work you do?

We take great pride in our attention to safety and rigorous maintenance program. Our Drivers are screened and trained on regular basis. We enjoy taking you to your destination Safely and enjoy your trip to the fullest

Location

San Ramon, CA 94582

Years in business

10

Number of employees

23

Reviews

4 Reviews
  • Lydia M. Mar 16, 2014
    The worse business ever and uneducated staff specially the owner. do not pick up customers on the right location. late every time.this bus business is crap and terrible lyers specially the driver name Mario.keeps on hiring driver who does not have proper education on customer service.hope the owner loose this business.Don't belong on this type of business in the first place.
  • Arnold B. Jul 5, 2013
    called to reserved a seat for RedHawk Casino, CS informed me that i am on the list, when I arrived at the pick up location, my name was not on the list. Was not able to get on the bus as the bus was full. This happened twice in the last month already. Call backs are not returned by staff. Because RedHawk Casino trips are so popular, seats should be on first come first save basis.
  • Ming L. Jun 6, 2013
    Service getting worse! Owner takes customers for granted. Recommend other coach operator. Reservation system very poor.
  • Arlene C. May 28, 2013
    Not a very new bus and extremely boring ride to Red Hawk. Would have been nice if we were served coffee and doughnuts just like the other tour buses do.

Q&A

What advice would you give a customer looking to hire a provider in your area of work?
When comparing Quotes for a charter, be sure you are comparing every line item. Many companies do not include fuel surcharges, taxes, parking fees, etc.. At Whitecastle Tours, our Quotes are always inclusive and there are no hidden charges. What you see on the quote is what you pay!