Rob Tackett's O.C. Air and Heat
About this pro
4 years in business
34 hires on Thumbtack
Rob came in and did a fantastic job. He was very professional and worked in excellence. I am not expecting another air conditioning issue, however, if I did I would immediately call Rob!Jun 17, 2016Verified
Rob responded quickly to my ad. Came the next morning on Saturday! Very professional, trustworthy, pricing was great! Will use again!May 17, 2016Verified
- What should the customer know about your pricing (e.g., discounts, fees)?My pricing is not all that complicated. Our service call rate is $105.00 for the first 1/2 hour then $105.00 for every hour thereafter. Most problems are diagnosed within the first 15 minutes, though, some problems can be quite complex depending mainly on the complexity of the control system. Parts pricing is typically multiplied by 4.5 and includes installation. On more advanced and complicated systems or jobs, I will simply give a bid to perform the work outlined. On most parts, i will match the manufacturer warranty with my labor warranty. We do not provide a labor warranty on client supplied parts.
- What is your typical process for working with a new customer?When I meet a new customer for the first time, I understand that I am coming into their space and they are feeling vulnerable and at risk. From the beginning, I seek to let them know and feel that I am on the level with them. From there, I seek to ask questions that will help me to understand the depths of their problem. Questions like, "How long have you been in the home?", "What is the duration of the problem?", "Is the problem isolated to just one area of the home or business?". These are, most of the time, questions I ask to hopefully help me in making a more thorough diagnostic. We seek to fix any and all problems on the first visit. If the problem is extensive, then by the time we finish and if the budget allows, the client should be comfortable. If not, we will stick with the project and at the quoted price until the job is complete. Some problems can be hidden such as detached duct work in walls which would be extra and above quoted "obvious" repair.
- What education and/or training do you have that relates to your work?I am dedicated to learning the new technology and rules that govern and are associated with my trade. I attend classes regularly which sometimes require money out of pocket. My hope is that this training will put me in a class above the average technician. Because of this, I often get the referral for the complicated job which I am proud of.