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Danny was just fantastic. We put out a request on Tuesday, made contact same-day and were scheduled for Thursday. Danny arrived 20 minutes early, got right to work and had a diagnosis in about 15 minutes. He offered us a refurbished replacement with a 60 day warranty because the cost of repair (it's a very old printer) was more than the printer's worth. He was even kind enough to offer some help with some other printers in our office. He's very knowledgeable and extremely accommodating. Stop looking for other printer repair men and just go with Danny. You won't be disappointed.
Roy came to my home to fix some network problems we were having with our computers and printer. He went above and beyond to get us up and running again. He even helped me with my i phone and i pad. He is truly pleasant to have in your home and I highly recommend him! Joyce
Ed was on time and did a great job cleaning / repairing our printer. He was very knowledgeable and did not give us the run around. I would recommend him to anyone and use him / Advantage Copy Systems for future services.
In working with David since 2006, I can happily say he's always fixed everything my co-workers and I have broken. He's always been prompt in calling back after we leave him a message and letting us know he will be out same day or next day in the morning. He's worked on our HP LaserJet and Xerox Phaser printers as well as our LaserJet plotters when they went down. Very personable and professional. I don't think I could recommend a vendor more. June, 2014
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Mamdouh Adel Awad Aboulsaad 10136 Alondra Blvd, Bellflower, APT #3, CA, 90706 Working Experience: Hardware Technician Barrister Global Services Network -- Las Vegas and California Jan 2013 - Present Main Duties and Responsibilities: *Accept hardware repair calls through my profile on the site for the company. *Diagnose the problems related to HP printers and determine the spare parts which solve the problem. *Replace spare parts inside the desktop computers to solve any hardware problems. Cabling Technician Data Management Services Office (DMS), USAID -- Egypt August 2010 - August 2012 Main Duties and Responsibilities: *Create LAN drops all over the building that are connected to the utility rooms. *Responsible for cabling and termination of Cat3, Cat5, and Cat6. *Responsible for installing the mobile video-conference unit anywhere inside the building. *Changing any LAN drops from internal network to DSL anywhere inside the mission. *Responsible for running new cabling in new or existing buildings. *Termination and testing of new cabling. *Responsible for testing and troubleshooting of cable Helpdesk Supervisor Data Management Services Office (DMS), USAID -- Egypt September 2007 - July 2010 Main Duties and Responsibilities: *Supervise three helpdesk members at USAID in Egypt. *Testing and updating drivers for scanners, printers, and CardScan. *Preparing hard disk images using Ghost for different types of PCs. *Responsible for maintaining HP printers. *Prepare activity reports for the helpdesk team per week. *Responsible for installing all USAID software and applications. *Responsible for the installation, maintenance, and the support of data shows and Notebooks. Technical Support Supervisor Engineer IT Dept., Automotive Engineering Company -- Cairo, Egypt July 2006 - August 2007 Main Duties and Responsibilities: *Configuring new PCs/Notebooks with network parameters to join the domain. *Responsible for toners and spare parts stock suppliers. *Responsible for supporting end-user computers at head office and remote sites. *Preparing Ghost images for different types of PCs. *Responsible for purchasing printers toners and ribbons. *Responsible for troubleshooting any communication problems between the main building and sites. Senior Helpdesk Engineer MIS Department, Al Ahram Beverages Company (ABC) -- Cairo, Egypt July 2004 - June 2006 Main Duties and Responsibilities: *Assembling, installing, and configuring hardware components. *Preparing hard disk images using Ghost for different types of PCs. *Configuring new PCs/Notebooks with network parameters to join the domain. *Configuring Symantec Norton for auto update against viruses. *Configuring Safe Guard SW for all ABC users and laptops to secure users' machine. *Using SMS in supporting end-users remotely through the network. *Responsible for toners and spare parts stock suppliers. *Responsible for troubleshooting daily desktop problems at head office and remote sites. Help Desk Engineer Data Management Services Office, USAID, Egypt -- Cairo, Egypt December 1996 - June 2004 Main Duties and Responsibilities: *Responsible for periodic maintenance of 350 PCs and printers. *Assembling, installing, and configuring hardware components such as printers and scanners. *Preparing hard disk images using Ghost for different types of PCs. *Configuring new PCs with network parameters to join the domain. *Installing different OSs and SW on PCs according to mission standards and security policies. *Assisted in moving and connecting PCs, printers, and scanners and securing connection to the network during the relocation of the USAID building that took place three times. Skills: *Integrating remote networks and using the network communication protocols and technology. *Aware of software installation, configuration, and performing HW maintenance and troubleshooting. *Able to establish LAN's connection together forming a large wide area network (WAN). *Providing technical support in line with regulations and security procedures. Education: B.Sc. in Electrical Engineering, Faculty of Engineering, Banha University, Egypt (May 1995). Languages: *Fluent in Arabic language (mother tongue) *Good command in English (both oral and written) Certifications: *Compaq Accredited Platform Specialist -- January 2003 *HP Certified Professional -- January 2004 *CCNA Discovery: Networking for Home and Small Businesses -- January 2008 *CCNA Discovery: Working at Small to Medium Business or ISP -- March 2008 *CCNA Discovery: Introducing Routing and Switching in the Enterprise -- April 2008 *CCNA Discovery: Designing and Supporting Computer Networks -- June 2008