MC Garage Doors
About this pro
I enlisted the services of this firm for one of the properties I manage. When I called Mathew (owner? manager?) to follow-up on the service being performed, I was told more work needed to be done that what we originally agreed upon. I advised that only the agreed-upon work (and expense) should be done since I had to contact the owner, who resides in the Philippines, for authorization. He insisted that I call the owner ASAP and I explained I could not do so because of the time zone difference. Out of the blue, he said, "You Filipinos are cheapskates!" He could not understand I had to do my due diligence as property manager and things went downhill to the point that he wanted to see me personally to settle the acrimony. When I said to name the time and place, he hanged up. Later, I found out that his worker demanded immediate payment from my elderly tenants and it was more than the original quote. Good thing it was not the price that he quoted me for the additional work, which I thought approximated the price of a new garage door. Here's the thing: Mathew could have been right about the additional work OR he could have been doing the classic bait-and-switch con that unscrupulous vendors do to "upsell" their services. I would never know because he resorted to unnecessary personal attack on an entire people that I have never encountered in my 20 years in the industry.Feb 26, 2017VerifiedMatthew A.'s reply
I sincerely apologize for your experience. I assure you that there was no intention to put you down. My wife is Filipino and it was all said in good humor. I recognize now that it was a bad joke and I am deeply sorry for making you feel this way. Please accept my apologies. I completely understand your due diligence and respect your responsibilities, however my employees are not allowed to leave the job without payment. I hope that you also understand our policies. Again, I apologize and if there is something I can do to rectify the situation, please reach out to me at email@example.com.
These guys are awesome. They came out right away, did the work immediately on my broken garage door despite the rain and high winds, and my garage door has never sounded so good. Would definitely use them again!Feb 21, 2017Verified