"For ALL your flooring needs"

Houston, TX

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About this pro

How does your service stand out?

NO CHEMICAL RESIDUE! Our professionalism and work ethic is one of a kind. We do not believe in low quality work, we strive for high quality and perfection. We provide all customers with an eco-friendly option as well as a 7-day money back guarantee. We care about your home. Our Carpet cleaning product leaves no chemical residue behind! -Carpet Cleaning -Tile & Grout -Upholstery -Oriental Rug Cleaning and appraisal -upholstery cleaning -No chemical residue left behind -Same day service available Residential & Commercial All types of flooring sales and installation!

What do you enjoy about the work you do?

We enjoy our current customers and meeting new people in our journey through the cleaning industry. Our standards are sky high.

Location

Houston, TX 77055

Years in business

8

Number of employees

7

Times hired on Thumbtack

205

Reviews

91 Reviews
  • Sheila H. May 28, 2017
    Carpet Cleaning
    Verified Review
    Justin was very courteous and professional. He arrived when as scheduled and did a great job.
  • Ryan S. May 11, 2017
    Carpet Cleaning
    Verified Review
    Was available right away and did a fantastic job on the cleaning of he carpets.
  • Cindy R. Apr 24, 2017
    Carpet Cleaning
    Verified Review
    They did a great job on my carpet, I was very pleased with their professionalism and work. My step son and his family were at my house and were pleased with the work and price and will be using them for their carpet cleaning needs as well.
  • Valerie K. Jan 24, 2017
    Carpet Cleaning
    Verified Review
    10/10
    Amazing service!! Plan on using them from now on!!
  • George B. Jan 10, 2017
    Carpet Cleaning
    Verified Review
    Recommending Thornton Carpet Cleaning
    It was a pleasure to work with Justine. I needed carpet stretching, prices were reasonable and I am happy with the work done. I asked for other services, some carpet cleaning on stairs, and another job very well done. The array of services offered is extensive, from carpet cleaning to carpet installing, which is very convenient for realtors or some major projects. Justine is professional, reliable and knowledgeable. I do recommend his services.
  • Will G. Dec 20, 2016
    Carpet Cleaning
    Verified Review
    Unknown Quality
    Response to my messages were good, but cannot rate service as it was never rendered. The company had to cancel due too scheduling conflicts, which messed up my schedule.
    Thornton C. Dec 20, 2016

    Mr garay gave us two options, Monday or Tuesday morning, we let him know we would confirm the date with him Monday when we seen our schedule. Unfortunately Tuesday was unavailable for him and we did everything we could do accommodate mr garay. We will push harder to accommodate customers schedules and we will also push for more communication as thumbtack messaging is not ideal for businesses. -Thornton Family

  • Colleen M. Dec 15, 2016
    Carpet Cleaning
    Verified Review
    Very pleased with the work performed
    I was very pleased with the work. Mr. Thornton was very professional and even sweet in talking with the children.i would definitely allow him to come back and do my carpets again when it comes time. Happy customer Colleen m.
  • Frank L. Dec 14, 2016
    Carpet Cleaning
    Verified Review
    Great Job!
    Our experience with Thornton Family Cleaning was outstanding. Courteous, professional, reasonably priced and punctual.
  • Melissa G. Dec 3, 2016
    Carpet Cleaning
    Verified Review
    New repeat customer
    Thank you so much for the great job you did with the carpets! Justin took his time to make sure the job was done right, explained to me before hand so I knew exactly what to expect. I will definitely use them again in the future.
  • Diana W. Nov 27, 2016
    Carpet Cleaning
    Verified Review
    Wonderful attitude!!
    He did a great job! Loved his attitude and helpfulness, I even tipped him😀 If needed I will use him again!.
  • Brian H. Nov 25, 2016
    Carpet Cleaning
    Verified Review
    Great Service
    Great job. Prompt and friendly service. No over charges or up sales. Will use again and ticommend.
  • David M. Nov 24, 2016
    Carpet Cleaning
    Verified Review
    Letting a Realtor Down....
    I'm the kind of person that cannot be negative towards someone or business in social media. I will say this about this company. My schedule appointment at 6:00am was a no show and no return call was received. I knew it was to good to be true
    Thornton C. Nov 25, 2016

    Hey David, We did leave you a voicemail informing you that our technician was in a vehicle accident that resulted in a total loss of one of our vans. Please email us and we will send out a gift certificate for the quoted price. Thorntonfamilycleaning@gmail.com Thank you!

  • Jacob C. Oct 30, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Great company!
    We're great in meeting a short deadline for my move out date! Place looked better after they were done than when I moved in.
  • Eliz W. Oct 24, 2016
    House Cleaning
    Verified Review
    Don't bother
    Very inefficient. Cleaning efforts were a 'swipe and wipe'. No attention to detail. Total waste of money.
    Thornton C. Oct 24, 2016

    At Thornton family cleaning we put every effort forward to satisfy our clients. We always require a deep clean prior to our recurring program, this client refused and that's where the problem came about.We do not perform extra work that is not agreed upon nor do we take harassment from clients or their spouses. We mutually agreed that our business relationship with this client should be voided. To avoid this situation again, We will no longer be performing recurring service without a deep clean beforehand. Thank you very kindly.

  • Gerald D. Oct 19, 2016
    Carpet Cleaning
    Verified Review
    Great Job!
    Very detailed and thorough work completed. Met all of my expectations.
  • Linda M. Oct 17, 2016
    Carpet Cleaning
    Verified Review
    Carpet Cleaning
    Very professional. They told me how much, arrived on time and did an excellent job. No hidden charges and did not try to get me to purchase anything extra. Would highly recommend them.
  • Patricia T. Oct 16, 2016
    Carpet Cleaning
    Verified Review
    Highly Recommend
    I called Thornton Family Cleaning to clean the carpet in my home and the tile in the kitchen. The crew was professional, honest and friendly. He did not try to sell me on unnecessary services and worked diligently on several pet stains. During the visit I also asked him to do a carpet stretch in one of the rooms. My carpet looks fresh and cleans and my tile looks like new again! I would highly recommend Thornton Family Cleaning and will call them for service again.
  • Patti V. Oct 8, 2016
    Carpet Cleaning
    Verified Review
    Great job!
    My rug looks great!! Justin came and picked up my 10'x12' rug. It was less then two weeks to complete. I would definitely recommend this service.
  • Shirley S. Oct 2, 2016
    Carpet Cleaning
    Verified Review
    New Carpet When?
    We bought new floor coverings for our home from them, and they were very accommodating in rushing the job for us. They have a hard-working and pleasant crew, and due to not having everything organized and on the premises, some time was lost and they were required to work very late the one night. We are happy with our new flooring except for some quarter-round still needing attention, and another minor job stabilizing closet doors. We have already recommended them to friends, as their prices are reasonable, and basic work ethnics, are good. We wish this young family well and success with their company. W. P. & Shirley M. Scott
    Thornton C. Oct 2, 2016

    thank you very kindly Shirley! We enjoyed servicing your home and we were glad to work for you. We had know idea you were having trouble with the quarter round/closet doors. We will call you in the a.m. to make sure things are in tip top shape😊

  • Tara T. Sep 20, 2016
    Rug Cleaning
    Verified Review
    Hire Thorton Family Cleaning! A++++ job!
    Awesome attention to detail, super friendly and very thorough. Hired to clean rug and brought back for other jobs. Highly recommend.
  • Charlyn H. Aug 18, 2016
    Carpet Cleaning
    Verified Review
    We had an amazing experience. They were able to complete the job the same day I requested service. The company was very transparent and knowledgeable. We will definitely seek their services again.
  • Kay T. Aug 13, 2016
    Carpet Cleaning
    Verified Review
    Worst ever. Are there negative stars? Scheduled for Monday at 8 a.m. Called at 9 a.m. saying they had mechanical problems and would be out on Tuesday at 10 a.m. Called Tuesday morning and said they would not come at all because we were "too far away". They had plenty of time to check that out. Very unprofessional!
  • Aman D. Aug 11, 2016
    Carpet Cleaning
    Verified Review
    Great job and very professional.
  • Jackie M. Aug 5, 2016
    House Cleaning (One Time)
    Verified Review
    Thorton Family Cleaning did a wonderful job on my one-time deep cleaning. They were on time, professional and met all my needs. Will definitely continue to use them in the future.
  • Bd M. Aug 2, 2016
    Carpet Cleaning
    Verified Review
    On time great price great work
  • Betty H. Jul 25, 2016
    Deep or Spring Cleaning
    Verified Review
    Arrived early! My large house was a cluttered mess. These are lovely wonderful people who worked incredibly hard for a deep cleaning. A few problems noticed after they left (a rug removed, adjustable bed motor didn't function properly) and someone came back and stuck with it til it worked again the same day! I am very thankful to these folks and recommend them without reservation. Thank you to Jessica and Justin Thirnton, and to Casey who returned. Above and beyond.
  • Tracey V. Jul 24, 2016
    House Cleaning
    Verified Review
  • Jeffrey V. Jul 18, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Even after numerous unforeseen circumstances, these professionals worked with me to make sure the job got done. Thank you very much!
  • Melissa T. Jul 8, 2016
    Move-in or Move-out Cleaning
    Verified Review
    We hired Thornton Family Cleaning when we were moving out of our old apartment. They were punctual, professional, and beyond pleasant. I absolutely would hire them again and would gladly recommend them to others.
  • Brenda G. Jul 7, 2016
    Move-in or Move-out Cleaning
    Verified Review
    They were wonderful to work with and did a fantastic job! Highly recommended!!
  • Pat B. Jul 2, 2016
    Carpet Cleaning
    Verified Review
    They did a superb job cleaning my carpets. I would not hesitate to use them for any cleaning job that I need.
  • S. F. Jun 30, 2016
    Carpet Cleaning
    Verified Review
    Justin was very friendly, professional and prompt. He did not change the amount from the original quote. I had anticipated that he would, due to having a very large master suite. He did the job quickly and did an excellent job. I certainly recommend him and will use him again.
  • Phillip M. Jun 28, 2016
    House Cleaning (One Time)
    Verified Review
    They were friendly, accommodating, and did an excellent job! I will definitely be hiring Thornton Family Cleaning again.
  • Michael M. Jun 28, 2016
    House Cleaning (One Time)
    Verified Review
  • DC S. Jun 27, 2016
    Carpet Cleaning
    Verified Review
  • Sherry Z. Jun 25, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Jessica and Justin are pleasant to work with. Unlike the other thumbtack contractor I was in touch at the beginning, they always picked up/returned my phone calls immediately. They and their four member crew was able to deep clean and carpet clean my 3000 sqf house in around 5 hours. This is a move out cleaning so I really appreciate they make everything so nice and refreshing now. Would recommend!
  • Randi M. Jun 21, 2016
    House Cleaning (One Time)
    Verified Review
    Outstanding Work!
  • Bobbie F. Jun 16, 2016
    Move-in or Move-out Cleaning
    Verified Review
    I am unable to comment on the quality of Thornton Family Cleaning's work because the job was declined.
  • Sam F. Jun 11, 2016
    House Cleaning (One Time)
    Verified Review
    Professional, diligent and courteous. I would definitely hire them again.
  • Elizabeth L. Jun 7, 2016
    Carpet Cleaning
    Verified Review
    Thornton Family Cleaning was fantastic. They arrived early, completed the cleaning quickly, were polite and professional. I would use them again and again.
  • Mel B. Jun 3, 2016
    Carpet Cleaning
    Verified Review
    Professional and efficient
  • Arthur H. May 29, 2016
    Carpet Cleaning
    Verified Review
    On a move out home, Thornton Family Cleaning gave me a package deal (house cleaning and carpet cleaning). Not only was this convenient and affordable, but their work was thorough and immaculate. After the great job they did, I will be hiring them to perform recurring cleaning for my new home. It was a pleasure doing business with a private company who cares about doing a great job.
  • Owen K. May 28, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Most surfaces were clean, overall I'd call the clean and 85-90% job. Attention to detail was not perfect; Surfaces on the back door, windowsills, and pendant lights were not cleaned.
  • Karen H. May 22, 2016
    Carpet Cleaning
    Verified Review
  • Doug C. May 20, 2016
    House Cleaning (One Time)
    Verified Review
    Stayed on top of everything until it was done
  • Magi M. May 14, 2016
    House Cleaning (One Time)
    Verified Review
    Friendly, good service. Asked for a deep cleaning but I didn't feel like my kitchen till floors were clean enough!
  • Vishy R. May 8, 2016
    Steam Cleaning
    Verified Review
    Professional, Courteous. Overall good experience. Recommended.
  • Karmen C. May 7, 2016
    House Cleaning (One Time)
    Verified Review
    They canes the day I asked, did a great job and we're done in a good amount of time. I will definitely use them again.
  • DM S. May 5, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • John S. May 4, 2016
    Steam Cleaning
    Verified Review
    Justin was very polite and professional. He showed up on time and did good work. He evened guessed the stain my roommate caused by looking at it! (choc milk) . I will always use him for future carpet cleaning.
  • Julie F. Apr 30, 2016
    Deep or Spring Cleaning
    Verified Review
    Excellent service! They worked 11 hours in our home. Cleaned it top to bottom, including the carpet. Highly recommend them and plan to use them again. So refreshing to see such hard working people!
  • John S. Apr 29, 2016
    Carpet Cleaning
    Verified Review
    Arrived early and completed the job in a timely manner. The three room special is a good value.
  • Boaz B. Apr 26, 2016
    Carpet Cleaning
    Verified Review
  • Teri M. Apr 24, 2016
    House Cleaning (One Time)
    Verified Review
    They didn't show up and when contacted they said they never sent the quote and basically called me a liar and crazy
  • Liz P. Apr 20, 2016
    Move-in or Move-out Cleaning
    Verified Review
    I purchased a home that was vacant for a couple of years and it had been very neglected. This absolutely lovely couple came to my home to give me a quote and I felt comfortable with them instantly. I got a fair price and they did a beautiful job. My once run down home purchase looks brand new and smells amazing! This house now feels like a home to me and my family.
  • Elvin P. Apr 14, 2016
    Carpet Cleaning
    Verified Review
    Wow! Great guy! He did an amazing job. Thanks Justin
  • Todd H. Apr 11, 2016
    House Cleaning (One Time)
    Verified Review
    Thornton Family cleaners did an outstanding job of deep cleaning our house. They were on time, professional and hardworking. The final results exceeded expectations.
  • Rebecca G. Apr 9, 2016
    Carpet Cleaning
    Verified Review
    Timely, informative, and amazingly friendly!
  • Phillip R. Apr 4, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Leslie M. Mar 18, 2016
    Carpet Cleaning
    Verified Review
    Justin cleaned the upstairs wall-to-wall carpeting as well as the carpeting on the stairs and added Scotchguard. He did a great job, and was punctual and reasonably priced. I'd hire him again!
  • Bryan B. Mar 18, 2016
    Steam Cleaning
    Verified Review
    Expertly knowledgeable about the job and it's reccomedations. Polite and punctual . That's a huge plus!
  • Jessica T. Mar 17, 2016
    Carpet Cleaning
    Verified Review
    Very responsive - fit me in the day of my request. Thorough and professional. Great work!! 7 day guarantee or your money back.
  • Devin G. Feb 25, 2016
    Deep or Spring Cleaning
    Verified Review
  • Madeline Z. Feb 24, 2016
    Deep or Spring Cleaning
    Verified Review
    They were there for 7 hours and cleaned the whole house thoroughly! They were very sweet people and were upfront with me with what they were going to accomplish. They also gave me a deal on carpet cleaning.
  • Tammy N. Feb 18, 2016
    Carpet Cleaning
    Verified Review
    Was very nice man. Was very professional will most definitely use his service again. And would recommend him to my friends in a heartbeat.
  • Rikki L. Feb 18, 2016
    Carpet Cleaning
    Verified Review
    Showed up on time. Did an excellent job!!! Would hire again!
  • Kevin O. Feb 8, 2016
    Apartment Cleaning
    Verified Review
    Jessica and her crew were simply amazing! She has a wonderful attitude and isn't afraid of hard work. You can trust she will do a great job!
  • Tammy L. Feb 7, 2016
    Carpet Cleaning
    Verified Review
    Justin could not have been more professional and helpful. The carpet cleaning was excellent and his pricing is more than fair. I went ahead and booked them for house cleaning as well. When you own rent houses, its great to find someone dependable like Justin to partner with. Keep it Clean will be our "Go To" company from here on out for carpet and house cleaning
  • Jason V. Feb 4, 2016
    House Cleaning (One Time)
    Verified Review
  • Amanda G. Feb 2, 2016
    House Cleaning (One Time)
    Verified Review
    Quick response, affordable & professional detail cleaning :-) . Most of all they made time for my immediate request. Thank you
  • Cariann R. Jan 29, 2016
    Move-in or Move-out Cleaning
    Verified Review
  • Priscilla S. Jan 24, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    On time and professional, very thorough cleaning.
  • Caitlyn N. Jan 21, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Jessica was very pleasant and professional. Not only was she completely thorough, when asked to do extra tasks she did so w a positive attitude and did them superbly. Very sweet and even offered cleaning tips and input. I have since hired her regularly.
  • Zachary L. Jan 17, 2016
    Upholstery and Furniture Cleaning
    Verified Review
    They came out to clean my couch just hours after we spoke, were very reasonably priced, and did a terrific job! Justin was both professional and polite, and even helped move the couch back afterwards. If the need arises, we will be repeat customers
  • John F. Jan 16, 2016
    House Cleaning (One Time)
    Verified Review
    On time. She did a great job taking over 4 1/2 Hours. Would use again.Cleaned all window blinds and ceiling fans.
  • Lynn E. Jan 15, 2016
    Carpet Cleaning
    Verified Review
    The carpets look brand new! In addition, the job was completed in a timely, professional manner by Justin. He does an awesome job.
  • Tamica R. Jan 7, 2016
    Move-in or Move-out Cleaning
    Verified Review
    Called Justin for a move out cleaning of kitchen and Master bath same day service! Jessica did a wonderful job although tenants left it in such a disarray! I will be using the service again.
  • Katy C. Jan 3, 2016
    Deep or Spring Cleaning
    Verified Review
    I had a great experience with Keep it Clean! They were very professional and extremely thorough for my deep house cleaning. Jessica was prompt, friendly, and took care of even the smallest details.
  • Judy L. Dec 13, 2015
    Steam Cleaning
    Verified Review
    Justin did more beyond his services. He came to do a carpet cleaning for me. However, it was a rental house moved out, the tenant mess up the carpet pretty bad in the master bedroom. He helped to look the carpet and found some water damage under the carpet. After he left, he still remembered customer's need. He called me back and gave me a good carpet man's number, and help doing some connection for me with the carpet man. He is a very hard working person. He did a throughout carpet cleaning. Besides doing good jobs, offer good services, he do more for his customer while he could. I would recommend Justin's services.
  • Katie Z. Dec 9, 2015
    Move-in or Move-out Cleaning
    Verified Review
    Justin and Maria did a great job cleaning our new home. They were timely, efficient and very professional. Their seven day guarantee is amazing as well - i felt that the blinds were still dusty so they came back promptly to clean them again! I would definitely use them over and over again.
  • Stacey M. Dec 8, 2015
    Move-in or Move-out Cleaning
    Verified Review
    Justin called me right away and set the cleaning on my schedule. Jessica showed up early to the cleaning and did a wonderful job. It was outstanding. They added carpet cleaning last minute and it was great. I will be telling all my friends to use them. We received our full deposit back from a property that is known for not refunding them. I wish I had found Justin and Jessica before now!
  • Kiera H. Dec 5, 2015
    Carpet Cleaning
    Verified Review
    Arrived on time. Completed the work as expected. Very Courteous. Would hire again.
  • Rajeshri B. Dec 3, 2015
    Move-in or Move-out Cleaning
    Verified Review
    Returned phone call immediately, really considered my client's needs and went above and beyond what we asked for. I will definitely use Justin and his team again!
  • Annette T. Dec 3, 2015
    Carpet Cleaning
    Verified Review
    Absolutely excellent! Will recommend to everyone. ON time ~ in and out ~ carpets I thought I was going to have to replace look like NEW!!!!!!
  • Michael K. Nov 27, 2015
    House Cleaning (One Time)
    Verified Review
    Will definitely hire again. Professional on time and excellent quality.
  • Taylor T. Nov 25, 2015
    House Cleaning (One Time)
    Verified Review
    Quick, fair pricing, and great customer service. My apartment wasn't this clean when I moved in!
  • LouAnn R. Nov 24, 2015
    House Cleaning (One Time)
    Verified Review
    Keep it clean was able to have a crew member out in less 24 hours. When I met Jessica at my sisters house (I did the cleaning as a suppose) she was very professional and very nice. She called when she was done. The next day I went to the house and it smelled soooo good. Not like Pinsol or bleach. She somehow got every nook and cranny. And bless her heart she emptied and refilled my sisters cats litter box!!!! I would completely recommend their services 100%
  • Andre'a R. Nov 23, 2015
    House Cleaning (One Time)
    Verified Review
    I needed housecleaning done and they provided great service! I highly recommend them for your next job. Great work!
  • Yolanda S. Feb 16, 2015
    Had my carpet cleaned about a week ago from Justin and frank. I was very impressed by the work that was completed, it was quick and done correctly. From talking to the guys they have gotten all new equipment that has helped make thier performance even better, I appreciated the fact that they explained everything to me in detail. I would recommend to anyone else, it's hard to find good help and these guys are definitely the real deal
  • Andre A. Jan 26, 2015
    Carpet Cleaning
    Verified Review
    I'd hire this guys back in a New York skinny minute! They're great. I really like to see my young men working hard, honorable, and with a great positive attitude, to get ahead in life. The work was great, too.
  • Iris M. Nov 30, 2014
    Carpet Cleaning
    Verified Review
    Justin and his sidekick did a great job. We hired them first and were a little disappointed with the result. After complaining Justin came right back to us and did the job again and wouldn't stop until we were super satisfied. Great guy, great customer service.

Q&A

What is your typical process for working with a new customer?
When we obtain a new client, we provide a service that caters to their needs and schedule. Our maid service creates a checklist for every job and our carpet cleaners give a demo on carpet so customers understand what results to expect.
What education and/or training do you have that relates to your work?
Our company is fully certified by iirc in many different categories. Tile and grout Oriental rugs Water damage Pet odor and stain removal Mold remediation
Do you have a standard pricing system for your service? If so, please share the details here.
Our pricing system varies on the customers specific needs. We are fairly priced and we price our selves so the work is performed above average.
How did you get started doing this type of work?
Funny, I always wanted a carpet cleaning business. Don't ask me why. But the feeling you get when someone thanks you for cleaning their carpet and house is indescribable. Making someone's home cleaner and overall a better place to live is a fun job to do. Though it is tough at times, I love it passionately.
What types of customers have you worked with?
All types, and when I say all types, I mean it! I work with all types of homes on all types of budgets.
Describe a recent project you are fond of. How long did it take?
Many of my jobs have pet stains. And I pride myself on tackling the odors for customers, we provide a 7 day warranty on all pet odors. Recently it was nice helping families get ready for the holidays and knowing their enjoying time with their family and not having to Be embarrassed with their carpet and odors.
What advice would you give a customer looking to hire a provider in your area of work?
Absolutely have the company come And do a in home estimate, do a demo for you, and most of all ask questions and verify exactly what you expect to get for your money.
What questions should customers think through before talking to professionals about their project?
Does your chemical leave a residue? Do you warranty your work? Do you have Insurance and are you bonded? All questions are important and should Be asked! It will be a better experience for both the customer and the business.