Super Cool Air Conditioning, Inc.

South El Monte, CA

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About this pro

How does your service stand out?

Super Cool has been a family-run business for 35 years - now with two generations managing the company. Over 70% of our customers are returning customers or referrals. We have a 99% happiness rate with our customers. We have been fully licensed, bonded, and insured for all 35 years we have been in operation. We have fun with what we do. We treat our clients like family.

What do you enjoy about the work you do?

We get to help people live more comfortably and meet lots of great people. Our motto is "Live Better. Stay Super Cool."

Location

South El Monte, CA 91733

Background check

Complete

Years in business

38

Number of employees

12

Times hired on Thumbtack

16

Reviews

12 Reviews
  • Amber G. Sep 17, 2015
    Central Air Conditioning Repair
    Verified Review
    Tried several times to set-up an appointment but they were unable to communicate and get one set-up with me and eventually stopped responding. Also, they quoted me at one price and told me what it would cover, then when they were going to schedule an appointment to come out they changed the price to be $100 more than the original quote. I asked why this was and was told that someone was confused that quoted me originally?
  • Laurie B. Sep 4, 2015
    Central Air Conditioning Repair
    Verified Review
    Spoke with Rene on the phone and scheduled a routine service by Robert for my AC on a Thursday between 11am-1pm. No show, no call. I called at 1pm, Rene said he got called to an emergency and she'll call me back. Didn't call back so I called at 3pm to see about rescheduling. No call back. I've already called someone else to do the service that seems more reliable. Too many other qualified companies out there than to deal with this this one.
  • Jeff H. May 30, 2015
    Central Air Conditioning Repair
    Verified Review
    Scheduled an appointment on Thursday 05/28/2015 and spoke to Robert he said he was free Saturday morning and would be at my residence at 10 am. Received a phone call from Robert at 11 am stating he was running late and would not be able to make it till after 1 pm or maybe Sunday. Terrible customer service So I decided to use another company. Way to impress new customers Super Cool!
  • Rachel -. Apr 4, 2015
    Central Air Conditioning Repair
    Verified Review
    Very responsive to my quote request and my follow up questions. They were available to visit us for a service soon after. They were delayed on the day of appointment but kept me update so it wasn't too much of an issue. Unfortunately he didn't have his ladder so he had to return the next day - but again, not a big deal. He did a thorough service and explained everything and all at a reasonable cost. Will use again for sure.
  • Chelle B. Mar 30, 2015
    Central Air Conditioning Installation
    Verified Review
    Super Cool is super awesome! Staff went over options, price points, and different features to be sure I got all I wanted. The only thing not "Super Cool" was their prices, those were HOT!! I highly recomend them!
  • Barbara J. Mar 17, 2015
    Central Air Conditioning Repair
    Verified Review
    Quick service during a very hot day, professional, explained everything he was doing, made recommendations, and we were up and running within an hour of his arrive to the location, Will use again!
  • Brian A. Feb 3, 2015
    Furnace and Central Heating
    Verified Review
    Charged me $49.00 to tell me that item that needs to be replaced was absolute, and that the whole unit needs to be replaced. I sent a video of what the unit looked like and the part that needed replacment. Not a happy camper.
  • Donna F. Feb 3, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
    James, came in and saved the day after a very disappointing encounter with another company on this site (noted in his review as well). James not only made my job easier as a property manager with many tenants but he coordinated the everything meticulously on an install of a new heat Pump unit in a downtown loft. Very professional and easy to work with.
  • Tyson B. Jan 27, 2015
    Central Air Conditioning Repair
    Verified Review
  • Sarah S. Jan 6, 2015
    Furnace and Heating System Repair or Maintenance
    Verified Review
  • Daniel D. Oct 19, 2014
    Central Air Conditioning Repair
    Verified Review
    Very helpful and knowledgeable. They were an hour late but they called ahead and let me know that some prior work was still being handled. So I wasn't mad or anything. Helped us work out a financial plan since we didn't have prior maintenance procedures for our A/C unit. They worked very hard and on that day it was very hot so I have great appreciation for what they did. The end result was fantastic. Never has this house felt this cool and clean. I look forward to working with them in the future even if its just for yearly maintenance .
  • Rumi K. Aug 19, 2014
    Central Air Conditioning Repair
    Verified Review
    Super Cool did a great job with my recent air conditioning repair. I was able to set an appointment for the same day (something I was unable to do with the other bidders), which was greatly appreciated in this killer SoCal heat! I spoke directly with James and he assured me that Super Cool was fully licensed and bonded. The technician came to my home and he was well-mannered and well-dressed. In addition to the repairs, Super Cool performed a thorough maintenance check on my entire unit and system. The technician was knowledgeable and not once did I get the feeling that he was trying to up-sell me or make unnecessary repairs. I will definitely use Super Cool again in the future and recommend them to my friends and neighbors. Very satisfied.

Q&A

Do you have a standard pricing system for your service? If so, please share the details here.
Super Cool uses a flat rate pricing system. Our technicians carry a price book with them at all times so that our customers can view our prices with our technicians.
What advice would you give a customer looking to hire a provider in your area of work?
You get what you pay for. When you inquire about an HVAC company's services, ask them if they are licensed, bonded, and insured. Ask what sort of labor guarantees they offer. How do you know that they will be around in five years when your system may start to show some wear and need repairs?
What questions should customers think through before talking to professionals about their project?
Our line of work is a lot more technical than most people give it credit for. Forcing temperature to be the same throughout a home with very hot temperatures in Southern California can be tricky. Many companies can figure out how to give customers a quick fix; few can figure out how to give customers a good/lasting solution.