Super Cool Air Conditioning, Inc.
About this pro
Tried several times to set-up an appointment but they were unable to communicate and get one set-up with me and eventually stopped responding. Also, they quoted me at one price and told me what it would cover, then when they were going to schedule an appointment to come out they changed the price to be $100 more than the original quote. I asked why this was and was told that someone was confused that quoted me originally?Sep 17, 2015Verified
Spoke with Rene on the phone and scheduled a routine service by Robert for my AC on a Thursday between 11am-1pm. No show, no call. I called at 1pm, Rene said he got called to an emergency and she'll call me back. Didn't call back so I called at 3pm to see about rescheduling. No call back. I've already called someone else to do the service that seems more reliable. Too many other qualified companies out there than to deal with this this one.Sep 5, 2015Verified
Scheduled an appointment on Thursday 05/28/2015 and spoke to Robert he said he was free Saturday morning and would be at my residence at 10 am. Received a phone call from Robert at 11 am stating he was running late and would not be able to make it till after 1 pm or maybe Sunday. Terrible customer service So I decided to use another company. Way to impress new customers Super Cool!May 31, 2015Verified
Very responsive to my quote request and my follow up questions. They were available to visit us for a service soon after. They were delayed on the day of appointment but kept me update so it wasn't too much of an issue. Unfortunately he didn't have his ladder so he had to return the next day - but again, not a big deal. He did a thorough service and explained everything and all at a reasonable cost. Will use again for sure.Apr 5, 2015Verified
Super Cool is super awesome! Staff went over options, price points, and different features to be sure I got all I wanted. The only thing not "Super Cool" was their prices, those were HOT!! I highly recomend them!Mar 31, 2015Verified
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?Super Cool uses a flat rate pricing system. Our technicians carry a price book with them at all times so that our customers can view our prices with our technicians.
- What advice would you give a customer looking to hire a provider in your area of work?You get what you pay for. When you inquire about an HVAC company's services, ask them if they are licensed, bonded, and insured. Ask what sort of labor guarantees they offer. How do you know that they will be around in five years when your system may start to show some wear and need repairs?
- What questions should customers think through before talking to professionals about their project?Our line of work is a lot more technical than most people give it credit for. Forcing temperature to be the same throughout a home with very hot temperatures in Southern California can be tricky. Many companies can figure out how to give customers a quick fix; few can figure out how to give customers a good/lasting solution.