FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Fees for property types: Apartment buildings, Commercial Buildings, and Industrial Buildings: 4.5% of total income collected per month HOA's: $35 per unit for 10 and above. $350 flat fee for units 9 and below. There are no additional fees, service charges, or surprise charges. We offer referral fees but no discounts.
- What is your typical process for working with a new customer?
1. Property walk through 2. Audit deferred maintenance prior to start date to create a list of items to be addressed 3. Meet with customers or board members (HOA) to go over outstanding items or financial requirements 4. 15 days prior to start of management, send out notices to all homeowners, renters, or tenants regarding the management transition with detailed instructions regarding payments, communication, and emergency services. 5. Send out reminders regarding the management transition 2-3 days prior to official start date 6. Educate all persons involved in the transition about our policies, service, and business practices 7. Audit financials from previous management company or self-managed owner
- What education and/or training do you have that relates to your work?
31 years of property management experience in HOA, residential/multi-family, and commercial. Licensed by the California Bureau of Real Estate (Cal BRE) Specialists in accounting, bookkeeping, property management, and real estate