Courteous, knowledgeable, professional. Concerned with tree health (not just hacking off excess). Manny spent a great deal of time on his initial visit, going over what needed to be done, answering all of my questions and making suggestions. I knew I had a lot to get done when I started (several trees and shrubs trimmed and also shrub removal), and had included in the job another two very overgrown trees at my daughter's house a couple of miles away. I believe it was 8 trees and a few shrubs in all. I also had a tree "righted" that had begun to grow almost horizontally to get sun. All was done to my satisfaction and then some. Clean up was complete, and extras (like recovering my car, which i had moved for work, cutting up some firewood sized pieces for me) were happily thrown in. Manny cares about the job he does. It shows, and neighbors on both side of me used his services afterward. I will use Manny for additional projects and recommend him to anyone who asks.