|Sunday||8:00 a.m. to 6:00 p.m.|
|Monday||8:00 a.m. to 6:00 p.m.|
|Tuesday||8:00 a.m. to 6:00 p.m.|
|Wednesday||8:00 a.m. to 6:00 p.m.|
|Thursday||8:00 a.m. to 6:00 p.m.|
|Friday||8:00 a.m. to 6:00 p.m.|
|Saturday||8:00 a.m. to 6:00 p.m.|
MARS Valet & Mars Wagon LLC.
About this pro
I have had my personal car valeted by many valet parking companies. It is always the same routine. No smiles, no greetings, they just hand me a ticket and wait for me to get out of the car. I come back to get my car someone approaches me, again, no smile or greeting, they open the car door and I leave. No customer service. We always aim to provide the best possible customer service possible. We like to interact with our customers. Make them laugh, have a chat, all while doing what we are supposed to do and more. We mainly provide our services to the wedding industry but when we first started the company we focused on private parties like those here on thumbtack. What we love most is the opportunity to make a lifetime business relationship with our customers. Because most of our work comes from repeated clients.
10 years in business
17 hires on Thumbtack
- What should the customer know about your pricing (e.g., discounts, fees)?We offer discounts on cash payments in full. We offer price match (must be similar or exact)
- What is your typical process for working with a new customer?We first acquire all of the details for the event. We then draft a contract for the client. We require a signed contract sent back to us along with a 50% security deposit to book with our company. We then let the customer know when their final payment is due. After we receive the both the deposit and final payments we always send out confirmation emails. We then execute the event.
- What education and/or training do you have that relates to your work?Currently in the business program at CSUN where we learn about management of our employees as well as office staff. The Owner, before building this company from scratch, has worked for several valet companies which is where he got his hands on experience and turned his knowledge/skill into a passion.
Pacific Time Zone