It’s free with no obligation to hire
Hired 28 times
19 years in business
(Pacific Time Zone)
6:00 a.m. to 5:00 a.m.
Credit card, Square
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School or place of worship
Office Cleaning (Recurring)
Just switched to Townsend for monthly cleaning of our small commercial space, and immediately noticed a huge difference from our last cleaners. Great value.Jul 11, 2016Verified
We are very impressed with Townsend & Styer's work quality and overall service. The cleaning crew is very reliable, and Matt goes above and beyond to make sure that all of our cleaning needs are being met.Feb 6, 2019Verified
We had our first cleaning last night and they did a beautiful job. Matt, their principal, came through to evaluate the property and to walk his cleaning lead through before the service. The agreement was professional and clearly lays out expectation weekly, bi-weekly, and monthly. So far I am very satisfied with the customer service and cleaning provided.May 23, 2018Verified
Very professional. Definitely a cut above everyone else, with very competitive prices. They take all the worry out of hiring a cleaning crew.Jun 6, 2017Verified
We were never satisfied with the cleaning , we always had basic things that were not cleaned. We were never aware of when they would show up for cleaning. All in all , a horrible experience and we discontinued the service.Dec 7, 2016VerifiedTownsend & Styer Maintenance Co., LLC's reply
Unfortunately, we cannot satisfy everyone that we work with. We tried to fit within the allocated budget in order to meet thier needs, and in this case, there was not enough time provided within the budget to clean to their highly detailed specifications. As such, they decided to stop services, which was a mutually beneficial decision.
Townsend & Styer Maintenance Co., LLC verified
- What should the customer know about your pricing (e.g., discounts, fees)?All of our pricing is based on the specifics needs of our clients ... Some clients require more work and detail than others, and meeting face to face with our prospective clients allow us to customize each of our service outlines and proposals to be delivered to each individual client. This allows for all of our proposal to be client specific to their needs.
- What is your typical process for working with a new customer?After customizing the needed service outline to each client’s specifications, we would then meet with the identified crew supervisor. This meeting would set expectations, go over client’s needs, familiarize the crew with the space, and prepare for the first cleaning. After the first cleaning, a customer service rep would reach out to ensure that everything went well and we exceeded expectations, preparing for a long lasting business relationship.
- What education and/or training do you have that relates to your work?We have been providing high level janitorial services throughout the greater Bay Area for over 18 years. Our goal is to exceed our clients expectations on each visit, and train our crews to be as proactive as possible. The only way we grow as a company is to build on our happy client base.