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Hired 9 times
7 years in business
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Computer Repair - North Highlands 2020
Photos and Videos
Computer not turning on,
Slow computer performance,
Virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Troubleshooting needed to determine issue
Did not complete the work - and left our computers/emails in a mess. Phone is disconnected - will not responded to messages on Thumbtack. Extremely dissatisfied.Aug 29, 2018VerifiedThe PC Guru's reply
I completed the work promised, and tried to do more. unfortunately your office 365 outlook is run through your godaddy, and they would not let me speak on your behalf. you'll need to take up the email issue with them, as that's where it was hanging up. I actually did not touch the phones, it was on before i touched it, and still on after I left it. you hired me for data backup. then asked if i could fix your printer and swap computers. i set them both up, put data on them. your accounts will ve your own responsibility if the domain host will not allow me access to that information. sorry you're dissatisfied, but your other inquired duties were not possible.
Great service from a friendly man. He was incredibly flexible with time and went above and beyond to guarantee my computer's functionality was completely restored. Helped remove viruses, retrieve data, and restore overall functionality.Mar 13, 2018VerifiedThe PC Guru's reply
Thank you very much for your business, It was a pleasure! I hope it keeps running like a champ; it's a great machine!
He was quick and very professional. He installed some Hardware on my computer for me. He was very knowledgeable and explained some of the stuff he was doing for me since I don't know much about computers. Will definitely use again next time I need computer work doneMar 4, 2018
He’s helped me setup multiple computers from scratch while building. I’ve worked with him on multiple occasions to fix issues I’ve had and whether in person or over the phone he understands and is able to help with basically any problems I’ve had. Incredible knowledge base, helpful and easily understands problems I’ve explaInes. Would recommend to others 100%Mar 6, 2018
This man is my now go too whenever I have any problems! Definitely recommend his service. Has answers to any question you ask.Feb 2, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Generally $85/ hour. Data retrieval - price will vary depending on amount of data to be recovered. (Usually 1-2 hours) Virus removal - usually 1 hour, extreme cases with rootkits could take longer. System tune up - 1 - 2 hours Tutoring - depends on clients needs Upgrades / custom builds - can take between 1-3 hours. Software install - 1 hour
- What is your typical process for working with a new customer?I will contact and greet the client warmly. After the introductions, I will ask them to describe the problem they are experiencing. If the problem is a very simple fix I will give them some advice on how they can quickly remedy it without paying a bunch of money. If it takes a higher level of expertise I will make my way to them and fix the problem for them.
- What education and/or training do you have that relates to your work?Vatterott College computer engineering degree, A+ certification, MCSE and MCSA certifications.