|Monday||9:00 a.m. to 5:00 p.m.|
|Tuesday||9:00 a.m. to 5:00 p.m.|
|Wednesday||9:00 a.m. to 5:00 p.m.|
|Thursday||9:00 a.m. to 5:00 p.m.|
|Friday||9:00 a.m. to 5:00 p.m.|
Custom Network Solutions Inc.
About this pro
John immediately responded to my request. He was available when I needed him. John took care of my problem right away. John explained what he did. John made a point to make sure everything was working the way I expected without being ask. John was pleasant, detailed and dedicated to making sure I had a great customer experience. I have already recommended him to others.Jun 28, 2018Verified
John is very pleasant, knowledgeable, and willing to work out all the issues we needed fixed. We will be calling him again is and when we have more networking issues.Jun 5, 2018Verified
My laptop was shutting down without warning. Plus, everything was irritatingly slow. John was able to tune up the computer at my home (that was a great part of his service), but then had to take it back to his shop to diagnose and repair everything that was wrong. When he brought it back 2 days later, it was as if I had a new computer. I really can't applaud John's service enough.Jun 7, 2015Verified
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- What should the customer know about your pricing (e.g., discounts, fees)?In most cases, I charge a flat $100 fee for my services. this is different from other companies that charge on an hourly rate.
- What is your typical process for working with a new customer?I will call the customer, and have them explain what the reason for contacting me. I listen very carefully as little details can sometimes make all the difference. If warranted, I will travel to the customer's location to address the issue in person, however, many issues can be solved with a remote session without any need for an onsite visit.
- What education and/or training do you have that relates to your work?22 years experience in computer troubleshooting, network design, software integration. There are just some things that you cannot lean in a classroom, and being in the field all of these years has taught us how to deal with every situation. We are Microsoft Certified Professionals. This certification is not easy to obtain, and we have held this certification for over 20 years.