Dena was prompt in her communications and thorough in how she managed the project. The workers were very conscientious in protecting the property and despite less than ideal conditions (very rainy May), they left the work area clean and in good shape. They were great about coming back out to replace one rose bush that didn't survive, and also completed a drip install on that shrub. Only gap in this project was that they covered up the pop-up sprinkler heads (5) with the weed guard and rocks in one of the planter beds, but thankfully I discovered that before it created any flooding and erosion issues with the retaining wall they were up against. As with any project, the difference between great and outstanding service are details, thus the reduction of one star. That being said, I would hire Dena again and would recommend Gardens in Bloom.