FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use a standard pricing model based on the type of wood burning systems: Fireplaces are one category, Lined wood stove inserts-old style gas logs-free standing wood stoves are a second category and unlined inserts are the third. Other services such as dryer vents and crown wash rebuilds are individually bid.
- What is your typical process for working with a new customer?
We make sure they have a wood burning appliance (which is what our license covers), find out as much information as possible and give them the cost and what services it covers.
- What education and/or training do you have that relates to your work?
We are licensed contractors and have been members of the National Chimney Sweep Guild for over 15 years. We subscribe to trade journals such as SNEWS, and Seeping Magazine (from the Guild) and attend periodic training from vendors.