Evergreen Enterprises

Thank you Nathan for you review, three stars is a decent review overall. I do appreciate how you feel, however, tile work can be a dirty business. Powdered mortars and grouts get mixed with water to make a paste, every phase of that process can create a mess on its own. Normally this is done outside but due to the rain we had to mix inside on the tiled area we were doing. before we got started i put down plastic self stick runners so we would not hurt your existing floors. We used those runners exclusively, any mess outside of that area would be incidental and easily dusted off. We clean constantly using water and sponges. Tracking water is a challenging issue, wipe down a section of tile and then it gets walked on before is is dry and then its across the room, there is no stopping it. As a result, before I say I am finished, I clean everything myself. Walls, floor, base, doorjambs, thresholds between rooms, everything! Just to make sure it was clean. No evidence the job was done. I was satisfied with the final clean-up. I will admit some of the day to day cleaning issues were less than desirable. That has been addressed. My schedule is my own. I have a business to run. it takes considerable effort to bring it all together. I have appointments to measure, bids to complete, tools to maintain, employees to train, small touch up jobs to return to. The list is almost endless and constantly added to. Therefore I require two things from customers. First, a deposit, that money is for materials and company overhead, it costs money to do business, without it everything stops. Second, Flexibility regarding schedule. I can not be at your house all day, everyday, my schedule won't allow it and often enough I need my help as well so we arrive late or need to leave early as the need arises. Its the nature of the business, its been that way since people started building homes. To date I have not found a way around doing things this way. Job duration, the estimate of six days did not include grinding the concrete as level as possible. The two inches of variance across the floor made your job very challenging. It alone added almost two days to the job. Water seepage up through the concrete added several days as well. My employees spent untold hours sucking up the water flowing into your basement. every half hour we would go over and suck up the puddle, dump the shop vac then go back and suck up more, then return to work for a while. We did not charge you to take care of this and the cost would have been significant, adding over 30 man hours total. The combination of all of these things added to the job significantly but understandably. Communication, there is no happy median here. I have another review that chronicles that I communicated too much. I kept you informed of everything above minor issues. Having to go measure a job or take care of a minor repair is not something I typically discuss with customers. As far as our understanding each other, you asked me to be there by 8 every day. I replied that we would try but never agreed to the 8 am start time. yours was not the only basement flooding at the time. Thousands of homeowners across town were facing the same dilemma. Many of my past clients, and several new, were contacting me for help clearing out their flooded basements, fixing drywall, and finishing the floor so they could get their lives back in order. I regret that you were not completely satisfied with some aspects of the job, we will work on ways to improve in the areas you have illustrated. Without input like yours we may not think to improve ourselves and that would be wasting our ability to learn and improve.