Phoenix Strategies, Inc. (PSI)
About this pro
Phoenix Strategies provides mediation, conflict coaching and training that focuses on relationships. Usually, conflict is more about how we treat each other that the conflict itself. At PSI, we are passionate about helping people to "move to a different place" and not be stuck in the struggle. By assisting mediation participants to change their thinking and behaviors, participants tend shift to a place of inner tranquility, while moving forward to mutually resolve conflicts.
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- What advice would you give a customer looking to hire a provider in your area of work?Ask about the model used by the mediator or trainer. PSI uses the Collaborative, Facilitative, Interest-Based Model. We focus on relationships (building trust care and concern), participant empowerment to make decisions; and identification and clarification of what is really important to participants (delving deeply beyond the upfront position or stance).
- What questions should customers think through before talking to professionals about their project?Check the credentials of mediators. Mediator certification is based on demonstrating performance and knowledge against defined standards. It is not simply completing a training and having some experience.