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I scheduled an appointment because I was moving. Two days before my appointment I get a call from a man who was incredibly rude and unprofessional stating I needed to find another company because they were no longer doing it. I was incredibly confused because my appointment wasn’t for 2 days. He continued being extremely rude asking me why wasn’t I picking up my phone and checking my messages and when he finally came to the realization he made a mistake he hung up rather than apologizing. A few hours later I receive a text from a number saying “Hello, Unfortunately we will not be servicing your job on monday for the carpet cleaning.” With absolutely zero explanation as to why. So because their employee was a complete jerk to me they cancelled my appointment? Most unprofessional company around!Aug 17, 2019Verified
OxiFresh is best company I have found. Technicians are always on time, extremely professional and their work is spot on (no pun intended). They take their work very seriously and the value/cost can't be matched for the quality of work you receive. I go out of my way to use them over any other carpet cleaning service.Oct 26, 2018
Oxifresh is the best carpet cleaning company I've ever used. After cleaning, the carpet dries within 2-3 hours. The technicians are friendly and willing to move around furniture and succeed at removing old spots & stains. Also there's no chemical smells.Apr 5, 2016Review from Facebook
Jenny Lara Wright
We are always so impressed with how clean our carpets get. Fast response and very convenient. My husband and I have a lot of properties and these guys are who we go to.Aug 27, 2015Review from Facebook
I have several rental properties and Oxifresh has done a tremendous job on all them. My properties have carpet, hardwood, and tile floors. They have cleaned and revived all of them. It is truly a one-stop job. The guys are very professional, respectful of the furniture, and punctual. You will not be disappointed!!!Aug 26, 2015Review from Facebook
Oxi Fresh of East Denver verified
- What should the customer know about your pricing (e.g., discounts, fees)?Thumbtack Discount Code: TT010 We do our best to make sure that the estimate we provide you in this format is as accurate as we can make it. Our technicians will never be "pushy" or try to sell you something you don't need. We make an effort to educate our customers on any products or services that may benefit them so that they can make an educated decision on the services they would like to have us perform. *Please note that for each job, a $12 service charge will be added to your final quoted price
- What is your typical process for working with a new customer?One of the great things about Thumbtack is that we have the opportunity to get to understand your concerns a little better than in most other venues. It is frustrating as a customer getting a price for a service in your home and then when the service professional shows up the price changes, whether that be from a pushy sales approach or from a misunderstanding about the scope of the job, especially as it pertains to stubborn stains. Our goal is to get a good understanding of what created the stains you may be trying to eradicate so we can make certain that the price you get from us is the price you pay at the time of service. In some cases, there may be additional services we can offer, but those services are always optional for you. Our process for cleaning involves the following: 1) Walk through inspection. We’ll walk through the areas you’ve requested us to clean and identify any potential concerns and visit with you about those and any concerns you may have prior to starting the job. 2) Vacuum. Our HEPA backpack vacuum is pound for pound the most powerful vacuum on the market. We use this to remove any loose dirt from your carpets prior to starting our proprietary cleaning process. 3) Pre-Treatment. For areas that are heavily soiled we will apply a pre-treatment solution that will start to break down oils and harder to remove dirt and grime. 4) Cleaning solution. Our cleaning solution uses the power of oxygen as well as an encapsulator. This part of the process breaks apart the dirt and debris from the carpet fibers and the encapsulator forms tiny crystals around the broken up dirt and debris so it can be easily removed from the carpet. 5) Cleaning. Since we spray our cleaning solution onto the carpet, there is no need for hoses drug throughout your home or doors being left open, nor the need to pump truck loads of water into your carpet. Our carpet machine resembles a vacuum cleaner, but the similarities end there. There is a powerful motor spinning two commercial grade counter rotating brushes at 480 rpm. Those brushes reach deep into the carpet and extract the encapsulated dirt and debris and collect them in a catch basin on our machine. We’ll even be happy to show you all the dirt, debris and hair we pull out of your carpet if you so wish. Also because of the way our bushes work, your carpet does not need to be groomed after our process. The brushes revitalize the carpet fibers and leave them standing tall, just like the day the carpet was installed. And since our process is low moisture, your carpets are dry within an hour or two depending on the atmospheric humidity. 6) Post cleaning walk though. We’ll walk through your home with you so you can inspect our work so we can make certain that you are pleased with the results and can address any remaining concerns you may still have before we leave so that we can be certain you are 100% satisfied with Oxi Fresh Carpet Cleaning. Our goal is for you to be astonished at how great we’ve made your carpets look.
- What education and/or training do you have that relates to your work?All of our employees have been trained at our franchise headquarters in Denver, Colorado and have a staff of trained professionals ready to assist us, if needed, in just about every area and in just about every situation.