About this pro
12 hires on Thumbtack
Needed subfloor in a home we were selling repaired. Robinson & CO were available, gave a prompt estimate, and got the work done on our tight timeline, allowing us to meet our buyer's expectations and close our sale. Vern is willing to take the time to make sure you know what to expect for your project, and explain anything that isn't clear. I plan on using his services again.Jan 17, 2017Verified
David Flint is a general contractor with Robinson & Company. We used him to reconstruct a deck in June, 2014. He did a great job and the quality of work was very good. He communicated with the structural engineer frequently to make sure that deck was constructed correctly and met code requirements. Since then, we have used him for a variety of jobs including replacing shelving in our master closet. We have found him to be honest, reliable, on-time and knowledgeable. WE WOULD HIGHLY RECOMMEND USING DAVID FLINT FROM ROBINSON & COMPANY.Mar 12, 2015Verified
Robert H.Apr 11, 2014Verified
I contracted with Vern Robertson of Robertson & Company, Inc. to build an ADA compliant restroom and a break counter with cabinets and sink in my work shop. We started the project on July 2, 2013 and it was handed off to me 29 working days later on August 9. It was supposed to take 20 working days to finish, so it was about a week late and would have taken longer if I hadn't strongly expressed my concern over the lack of progress about 3 calendar weeks into the project. Vern is a nice guy but he's overworked such that he didn't do a good job of overseeing the work and was increasingly slow responding to my emails plus his attitude was at times poor when under stress from his other projects and commitments. Some of his sub-contractors didn't do the best work and at times were unprofessional and rude. They were late to meetings with me and I was told they sometimes didn't show up at all when I was out of town. This resulted in delays and having to reschedule at least 1 inspection. The quality of the finished work overall is about 6 on a scale of 10. The cabinets for the break counter (which I supplied) were installed crooked. The cabinet doors won't line up because the cab boxes can no longer be leveled with the installed screw feet. This is because the boxes were screwed into the wall. I requested they be left free-standing so they could be trued-up and the height adjusted. The high-end faucet I purchased for the counter needs some sort of adjustment as the water flow is less than half of that coming out of the adjacent restroom faucets (the pressure there is good), and the integrated sprayer hose is too short and also needs adjustment. Inside the restroom, the door closer was adjusted such that it can't be held open with one hand and slams very hard. I had to disconnect it. The plumbing pass-through to the outside sink was very roughly finished and can't take a finishing bezel because there's so much dry wall tape and compound heaped up around the pipe. The specified wall storage cabinet was never bought or installed and the matt paint they used is un-washable. The walls and door are marked-up with numerous hand and finger prints left behind by the installers. I have tried to wash the walls and door, but they won't come clean. The hot water heater plumbing is a Rube-Goldberg tangle of pipes and fittings that in my estimation, will be difficult to maintain and repair. In addition, all of the paperwork in the form of installation and user guides plus the warrantee cards were tossed out. I now have no information for adjusting and maintaining the hydraulic door closer, the high-end faucet on the break counter, the water heater or the automatic light and fan controls in the restroom. I asked that all this paperwork be saved, but it wasn't. I was told afterwards by Vern they have never saved any paperwork of this kind in 20 years of doing business. I am disappointed with the dismissive tone he has taken over this and for leaving me without the information I need for the equipment. He did finally send me a PDF of the information for installing and adjusting the door closer, but I can't confirm it's for the unit installed on my door, and I still don't have any warrantee information for the unit. I can only shake my head that he missed my request to make sure I got the documentation and never thought to ask me if I wanted to keep it before it was tossed out. When Vern and I did the walk through on Friday, August 9th (I had asked to meet on Monday or Tuesday, but he said he was too busy), I noticed and pointed out a few of the items that needed to be finished or fixed. It took me 2 more days to find the rest of the problems as I resumed work in the shop. A week later, nothing had been touched and I had to send 3 or 4 emails before Vern would give me a date when his sub would be in touch. I finally got fed-up with the poor communications, delays, excuses and dismissive attitude. As of late last Friday, August 16th, I exchanged several emails with Vern and decided to cut my losses and terminate the unfinished project. I should point out that throughout, Vern was promptly paid in full the $8032.00 (originally estimated at $7323.00) when he sent his incremental invoices. After all was said and done, I offered him an opportunity to respond to me, to have his say and present his side before I wrote this review. He failed to respond, so I was left with no choice but to reluctantly sum up the events of the last 7 weeks and express my disappointment, frustration and general feeling of having been taken advantage of. I am now going to have to hire another contractor to finish the work at additional expense and can only hope I find someone that is better to work with. As you may guess, I am not happy with Vern's handling of the project nor the finished work. While the counter and restroom are usable, the quality of the work and finish are not worth what I paid and the experience was exasperating and depressing. I was hoping for much better. So NO: I do not recommend this contractor. Edward M. Rose firstname.lastname@example.org 720-351-0854Aug 19, 2013VerifiedKaren C.'s reply
As you can see from Mr. Roses' note here, he is very detail oriented. I received a note like this several times a week during the process. After i met with him and did a final walk through of the job, i received a 54 page punch list, including complaints about the requirements by the building department. i don't believe i could satisfy him.
We chose David from a handful of competing bids based on the company's qualifications but, mostly, his personality and presentation. I'm ruined for that strategy forever. The project was poorly managed and poorly subcontracted from the start. I'm ashamed that I hung on for so long before firing Robinson and Company prior to job completion. We're currently in recovery mode, finishing the job ourselves, and thankful for every day Robinson and Co. aren't here!Nov 30, 2016VerifiedKaren C.'s reply
David was actually buying the business at the time of this contract. He failed to complete the purchase, mostly because of problems like this. He has since left the state, I have reclaimed the business and am trying to correct the problems I can. Vern Robinson
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- What education and/or training do you have that relates to your work?Every three years, the ICC issues an upgraded building code. We stay on top of all the new code requirements.
- What types of customers have you worked with?We do several room additions each year. We also partner with investors who purchase and remodel houses for the real estate market. We usually remodel 3-4 kitchens each year as well.
- Describe a recent project you are fond of. How long did it take?One customer recently purchased a home in Cherry Hills Village which is three levels. Her daughter is in a wheel chair, so we installed a new elevator and several ramps to accommodate her needs