- What should the customer know about your pricing (e.g., discounts, fees)?
We’ll always offer upfront pricing, so you know exactly what you’re getting into before you agree to work with us. There aren’t any hidden costs or fees when you’re working with us, so your bill will be exactly what you expect it to be.
- What is your typical process for working with a new customer?
When you contact us, you can expect an individualized approach, always talking to a person at the other end of the line. We’ll listen carefully as you describe your smart home automation needs, find a time to come out that’s convenient for you and arrive on time for your installation service. We’ll work on your smart home installation until you’re satisfied with the job we’ve done. You’ll know everything that’s going on in your home, because we’ll update you regularly and won’t move on to the next step until you’re comfortable with the process. If you need to know how to use or troubleshoot anything we install, we won’t leave until you feel confident running, maintaining and using your new smart home device.
- What education and/or training do you have that relates to your work?
We are experts in Smart Home technology. Throughout our years in this industry, we have learned how to troubleshoot complex technology and connectivity issues and we also learned how to update and adapt our skills to the latest technology.