Brothers Locksmith & Door Services

Denver, CO

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About this pro

How does your service stand out?

We are passionate about customer satisfaction. Whatever the job is, we make sure to finish and complete the job to our customers liking! Unlike most companies we specialize in repairs, with a 95% success rate.

What do you enjoy about the work you do?

We love taking our customers' vision and turning it into a reality.

Location

Denver, CO 80224

Years in business

7

Number of employees

4

Times hired on Thumbtack

77

Reviews

41 Reviews
  • Jeff J. Jan 27, 2017
    Door Repair
    Verified Review Updated
    Quick and economical repair of my pocket door, but follow-up is poor
    Very impressed! I had a pocket door that wouldn't stay on the track and other contractors told me I needed to open up the wall to replace the entire door assembly. I put the job out on Thumbtack and was immediately contacted by Brothers Locksmith & Door about the job. They said they could fix it without opening the wall, but I was skeptical. They came by within a few days and replaced the rollers, fixed the track, and now the pocket door glides like new! Best of all, their rates were very reasonable! The only negative experience I had was punctuality; they arrived much later than planned. But in the grand scheme of things, it was a very small issue compared to the expense and hassle they saved me over the solutions I received from other contractors. ***UPDATE*** Although I initially gave these guys 5 stars, I had to lower my rating because after a few months the pocket door started having trouble again. They told me to call them if this happened and they would come right out and adjust it for free. Well, I called them and we set a date and time to meet, but they stood me up and I never heard from them again. I tried to contact them several more times, but they wont take or return any of my calls. I ended up hiring someone else to completely replace the pocket door and track so it is fixed permanently. Beware of their promises for warranty work. It is non-existent in my experience.
  • Verified Review Original
    Quick and economical repair of my pocket door
    Very impressed! I had a pocket door that wouldn't stay on the track and other contractors told me I needed to open up the wall to replace the entire door assembly. I put the job out on Thumbtack and was immediately contacted by Brothers Locksmith & Door about the job. They said they could fix it without opening the wall, but I was skeptical. They came by within a few days and replaced the rollers, fixed the track, and now the pocket door glides like new! Best of all, their rates were very reasonable! The only negative experience I had was punctuality; they arrived much later than planned. But in the grand scheme of things, it was a very small issue compared to the expense and hassle they saved me over the solutions I received from other contractors. I highly recommend Brothers for repairs like this.
  • Barbara M. Nov 20, 2016
    Lock Installation and Repair
    Verified Review
    Another wow from thumbtack
    Arrived on a Sunday, on time, which was great for us. Did solid quality work and noticed the details. Perfect job. Very professional and friendly. Highly recommended.
  • Lori S. Nov 14, 2016
    Lock Installation and Repair
    Verified Review
    Can I leave more stars?
    Respect, knowledge, honesty and personality all locked into quality! They are a saved contact and I will refer anyone who needs a lock fixed or handyman work. THESE are the people that give Thumbtack a good name. Thank you so much for solving my problem.
  • DAN B. Nov 3, 2016
    Door Repair
    Verified Review
    2 Thumbtacks up for Brothers Locksmith & Door
    Very professional and great customer service from Chris and Vincent. Also a very reasonable price charged to repair two doors that were not closing properly.
  • Don S. Oct 27, 2016
    Door Repair
    Verified Review
    Excellent work, great pricing
    They repaired damage to the woodwork on my front door, and did a terrific job.
  • Amna K. Oct 20, 2016
    Lock Installation and Repair
    Verified Review
    Even though they arrived a late, they were able to take care of my jammed lock in a few minutes and installed a new lock with very affordable rate.
  • Cathy K. Sep 26, 2016
    Door Installation
    Verified Review
    Must choose!
    Chris and Vincent did a fantastic job installing a storm door and creating a door between the master bathroom and bedroom! I interviewed other contractors and chose Chris and Vincent because of their easy going personalities and they take great pride in their work. I will recommend them to all my family and friends.
  • Barbara W. Aug 22, 2016
    Lock Installation and Repair
    Verified Review
    The Brothers installed a deadbolt --extremely fine job! Thank you.
  • David M. Aug 7, 2016
    Lock Installation and Repair
    Verified Review
  • Anne K. Aug 5, 2016
    Lock Installation and Repair
    Verified Review
  • Amanda R. Jun 20, 2016
    Door Repair
    Verified Review
    Chris and Vincent were great! They fixed the problem with our front door and they explained everything in detail. I will definitely use them in the future.
  • Edison S. Jun 1, 2016
    Handyman
    Verified Review
    Install spring loaded hinges.
  • Bill S. May 9, 2016
    Lock Installation and Repair
    Verified Review
  • Andrea S. Apr 14, 2016
    Lock Installation and Repair
    Verified Review
    They did such a great job! I was able to get on their schedule quickly and they came and did very quick work and were clean, neat and quiet. I'd recommend them to anyone who needs their locks changed.
  • Addie J. Apr 9, 2016
    Door Repair
    Verified Review
  • Richard S. Mar 29, 2016
    Lock Installation and Repair
    Verified Review
    Great experience with them replacing all of our exterior door deadbolts and locks. Got a bulk discount and everything was done on time. They were very friendly and easy to work with, highly recommended!
  • Tim A. Mar 18, 2016
    Door Repair
    Verified Review
    Efficient and friendly. Very satisfied
  • MARC M. Mar 16, 2016
    Door Installation
    Verified Review
    Good work good price. Will use again
  • Severen M. Mar 8, 2016
    Door Installation
    Verified Review
    Despite being a late for my estimate they made it up with hard work once hired. They installed an exterior back door and an interior door that both needed alterations. They offered advice throughout and guaranteed their work. I would recommend these guys for your door projects. Local hardworking brothers.
  • Katherine P. Feb 27, 2016
    Lock Installation and Repair
    Verified Review
  • John A. Feb 22, 2016
    Door Repair
    Verified Review
    Great job by Chris and Vince. They rock!
  • Khalid A. Jan 27, 2016
    Lock Installation and Repair
    Verified Review
    These guys are great! They went above and beyond what we expected. We had a tough lockout and Chris stayed for a couple of hours working on it until he got us in. In the process, given it was a touch job, minor chipping of paint happened and they offered to come back and paint the door free of charge. I would definitely hire them again.
  • Lisa C. Dec 30, 2015
    Lock Installation and Repair
    Verified Review
    Chris and Vincent were able to come the next day and were polite, professional, and courteous. They gave me a great price for the work and did a wonderful job. I will definitely call them again for my locksmith and other home project needs!
  • Kaye H. Dec 23, 2015
    Door Repair
    Verified Review
    These guys were great to deal with throughout the process! Will call them again!
  • Christine J. Oct 29, 2015
    Door Repair
    Verified Review
    They really knew how to repair my sliding glass door. They did an awesome job!
  • Steven M. Oct 19, 2015
    Door Repair
    Verified Review
    Patio Door was not sliding properly, assuming the rollers were going to need to be replaced. Chris and Vincent assessed the needed repairs and observed rollers were fine, just a couple of screws had fallen out and put the door out of alignment. Less than an hour later, they had the door sliding like a new door. Thank you guys. You made my day and I no longer need to go to the gym to build up muscle mass in order to close my patio door now.
  • Bret S. Oct 19, 2015
    Door Repair
    Verified Review
  • Dan C. Oct 14, 2015
    Door Installation
    Verified Review
    Brothers Locksmith came here on time, very professional, did a great job. New door looks & works perfectly. Would definitely use their service again.
  • Kristin S. Oct 9, 2015
    Lock Installation and Repair
    Verified Review
    Chris and Vincent did an outstanding job assisting me when I locked my keys in my car late at night. They were the only company to offer an upfront price quote; the other companies said I would not get a definite quote until their technician arrived on site. The brothers kept to their price quote, even when my car was more difficult to unlock with its extra security features. They worked well together, kept in good communication, were careful with my car, and didn't leave until the job was done. I am very satisfied with their work!
  • Leslie G. Sep 27, 2015
    Door Repair
    Verified Review
    Exterior door refinished. Chris and Vincent showed up 5 minutes EARLY the first time they came out to give me a bid on the work. They were professional, did quality work and finished the job in 2 days. I was impressed that they returned for final touch-ups at 7pm on a Friday. I recommend their work and would hire them again.
  • John R. Sep 26, 2015
    Door Repair
    Verified Review
  • Debora S. Sep 23, 2015
    Lock Installation and Repair
    Verified Review
    Chris and Vincent were extremely professional. They keyed 4 door knobs and three deadbolts in several hours... Plus they came at 8:00 pm. They quoted me a very fair price. They had everything on hand that was necessary to complete the job efficiently. I will definitely use them in the future as they provide a variety of services. Thank you!!!!
  • Danielle M. Aug 13, 2015
    Door Repair
    Verified Review
    Chris was very thorough and professional. Price was also very reasonable. I'll be using them again.
  • Kyle H. Aug 9, 2015
    Door Installation
    Verified Review
    I called the number provided and left a voicemail message and they have never responded. I guess they don't want or need my business.
  • Randi M. Jul 31, 2015
    Lock Installation and Repair
    Verified Review
    Chris and Vince are top notch professionals! They offer great prices, great workmanship and great attitudes! They installed a few new locks in my home and fixed some granite tile pieces on my kitchen counter that had popped off. The door locks line up perfectly and look awesome and the kitchen counter looks brand new again thanks to the nice job they did on the granite tiles! I highly recommend these guys!
  • Laura P. Jul 13, 2015
    Door Repair
    Verified Review
    They showed up on time, did good work at a fair price. Plan to use them again on another project I have planned.
  • Jeff W. Jun 11, 2015
    Handyman
    Verified Review
    Good communication and follow through on short notice.
  • Sharon A. Jun 7, 2015
    Handyman
    Verified Review
    I had Chris Thomas and his brother come out the other night (after I got home from work, 6pm) to give me an estimate on a few chores I had to do at my house that I could not accomplish myself. I gave them the list of what needed to be done, and they said since everything was a "small task", that instead of charging me the usual project rate for each task, they would charge me a very reasonable flat rate. Once we agreed, they immediately got to work. I had two quite heavy mirrors hung up, a shade installed for my very big picture window, and four outdoor curtain rods installed. They were finished in about an hour and everything was in its perfect place! They were very nice and when I asked them about replacing my front door they told me what they could do and their rates for that. I am very happy with their work and will definitely be calling Chris Thomas again (as soon as I pick out the perfect front door)! Thanks guys! My house is looking so good now!
  • Theo P. Jun 7, 2015
    Handyman
    Verified Review
    Absolutely wonderful. I had a variety of things I needed done....these guys were polite, extremely well priced and efficient. So happy walking around my house and seeing what they did for me. I will use them again and again.
  • Jenny S. Apr 30, 2015
    Handyman
    Verified Review
    These guys are legit. They worked around my schedule and came out to do an estimate the day after I made contact with them. If that wasn't good enough, they got the job done the very next day within 1 hour and without incident. 10/10 would recommend.
  • Kris J. Apr 22, 2015
    He arrived on time, and on the same day that I Called. I will have him return to install a new slider in my kitchen, and his brother will install subway tile for me in my kitchen.

Q&A

What is your typical process for working with a new customer?
Normally what we do is come out to the work site, diagnose what needs to be done, take measurements (if necessary), & answer any questions you may have. At that point we can give you a flat rate along with enough information so you can make an informed decision. If you decide to move forward with our services, then sometimes we can do the work on the spot, or we can schedule another date and time, that works for you, to come out and complete the work. There is an industry standard service fee of $19-$29, however, we have so much faith in our product knowledge & customer service, that, on most ocassions, we waive the service fee altogether. Our free estimates really ARE free!
What education and/or training do you have that relates to your work?
We are experienced with all tools of the trade, and have taken locksmith courses and are certified to work with all types of locks!
Do you have a standard pricing system for your service? If so, please share the details here.
$19 service fee to come out & diagnose job. This fee is waived upon completion of the job.
How did you get started doing this type of work?
We've been in the commercial & residential construction industry all our lives and added locksmithing to our resume 7 years ago. It runs in the family!
What types of customers have you worked with?
The most common types of jobs are door installation and door repair. It takes very precise work to make sure doors are aligned and closing/opening properly. If not it can be a headache in the future.
Describe a recent project you are fond of. How long did it take?
A recent project that we are proud of entailed removing mortise locks and patching up the holes, in order to re-drill and install new locks. The patches turned out really good and it looked like a smooth transition as if there were never any pre-existing holes. Our customer was very satisfied with the final outcome!
What advice would you give a customer looking to hire a provider in your area of work?
When hiring a service professional make sure the company you hire will back up their work. You want to be able to contact them to make any adjustments after the job is done. Company should be willing to go the extra mile for their customers that's what customer satisfaction is all about!