|Sunday||8:00 a.m. to 7:00 a.m.|
|Monday||8:00 a.m. to 7:00 a.m.|
|Tuesday||8:00 a.m. to 7:00 a.m.|
|Wednesday||8:00 a.m. to 7:00 a.m.|
|Thursday||8:00 a.m. to 7:00 a.m.|
|Friday||8:00 a.m. to 7:00 a.m.|
|Saturday||8:00 a.m. to 7:00 a.m.|
Special Ops Moving
About this pro
9 years in business
1302 hires on Thumbtack
Jordan A.Apr 11, 2018Verified
How can Special Ops Moving improve in the future? Actually give customer service would be a good start.. I've been waiting for 3 days now to have anybody call me back to assist me with my damage claim. No one returns my voicemails, emails, or text messages. Also instead of making it a 1 hour arrival window they should change it to a 4 hour window because that's how long it took them to get to my house. This way the expectation is correctly set and you won't have an annoyed customer. Then the customer can plan accordingly. Also having your movers wear proper shoes and back support so they dont slip, fall, and damage furniture and walls. Movers had regular sneakers on. Also calling back when you say you will instead of texting back and forth and training your receptionist on good customer service instead of giving clients attitude would be nice as well. Your movers were very nice and professional (the only reason i gave 2 stars) but just were not good with moving furniture. They completely ruined my jewlery armoir and made damages to my apartment that i will not be receiving my security deposit now. I picked you because of the good reviews you had and saw you only had 2 bad reviews. Well now after my own experience i can see that the true reviews were those 2 bad ones and those other good ones are probably friends and family you asked to review your company to hide the bad ones. Hopefully this review will finally make someone call me back to help me with my damage claim. They will probably claim this happened due to "bad weather" so I've also added a picture of the weather that day with their truck in it. No excuseFeb 23, 2018VerifiedSpecial Ops M.'s reply
In our defense we will explain what really occurred with this move. This customer neglected to mention the terrible conditions from the weather that we had this day. When the weather conditions are bad that in turn can cause delays in the arrival time. We arrived 1 hour later than the window given due to the weather, not 4 hours later. It is very dangerous and difficult to move in the snow and ice as well and the ramps on the trucks are slippery. The crews have shoes that are proper for moving. No matter what type of shoes you have on it is still slippery when wet and icy. This customer was notified of the delays due to the weather yet she was not understanding of any type of circumstance. Our crew and office did our best to be as polite as possible when she was not. It's difficult to do our jobs when threatened and ridiculed because of the weather. Nevertheless we still showed up and completed the job. There was some damage that did occur unfortunately. This occurred due to 2 factors: 1. the conditions from the weather 2. this customer was hurrying the crew to stay at 2 hours time only. Moving is labor intense and it does take time to maneuver heavy pieces. The crew was rushed to keep the time as low as possible and did a great job in the circumstances of the weather etc. We did send her a claim form for the damages to process the claim and have responded to everything she has requested a response for. We could have refused service for this customer due to her irrationality of the weather and time to move her items. We did not want to leave her in a bind and did go ahead and complete the job. We therefore in turn feel this review is not accurate and wanted to portray our side of what happened.
- What should the customer know about your pricing (e.g., discounts, fees)?Local moves are based on an hourly rate that is determined by how many movers needed, how many trucks, day and date of move. We need to discuss your move to determine an accurate estimate.
- What is your typical process for working with a new customer?We would appreciate you allowing us to provide you with a no cost, no obligation over the phone estimate. We are currently experiencing a high volume of interest, and look forward to assisting you throughout the entire moving process, so please give us a call.
- What education and/or training do you have that relates to your work?Our moving company is made up of professional and experienced movers. We bring new professionals on board and provide a four week moving boot-camp to train them how to provide excellent moving services the right way. Then we place them on our state of the art over sized trucks with our five to ten year experienced moving crews to serve your needs.