Special Ops Moving

4.0
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(463)
4.0
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463 reviews
5
56%
4
17%
3
7%
2
8%
1
11%
Customers rated this pro highly for responsiveness, work quality, and punctuality.
  • Michelle Z.

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    How can Special Ops Moving improve in the future? Actually give customer service would be a good start.. I've been waiting for 3 days now to have anybody call me back to assist me with my damage claim. No one returns my voicemails, emails, or text messages. Also instead of making it a 1 hour arrival window they should change it to a 4 hour window because that's how long it took them to get to my house. This way the expectation is correctly set and you won't have an annoyed customer. Then the customer can plan accordingly. Also having your movers wear proper shoes and back support so they dont slip, fall, and damage furniture and walls. Movers had regular sneakers on. Also calling back when you say you will instead of texting back and forth and training your receptionist on good customer service instead of giving clients attitude would be nice as well. Your movers were very nice and professional (the only reason i gave 2 stars) but just were not good with moving furniture. They completely ruined my jewlery armoir and made damages to my apartment that i will not be receiving my security deposit now. I picked you because of the good reviews you had and saw you only had 2 bad reviews. Well now after my own experience i can see that the true reviews were those 2 bad ones and those other good ones are probably friends and family you asked to review your company to hide the bad ones. Hopefully this review will finally make someone call me back to help me with my damage claim. They will probably claim this happened due to "bad weather" so I've also added a picture of the weather that day with their truck in it. No excuse

      Feb 23, 2018Verified
    • Jenny B.

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      To start, they were great. They showed up on time and move all of our furniture out and the movers were very professional. We stored our furniture in their pods for three months thinking everything we going smooth, but when we moved into the new house, that's when everything went downhill FAST!! They first gave us a time of 3-5pm to be at the house to unload. At 4:45pm I received a call that they were still loading the truck. They finally showed up at 7pm...with only 5 of our 7 pods. They then tried to tell me that it took them 10 hours so they charged me for the entire time! How was it 10 hours when you didn't even load all my stuff! I was then informed that they couldn't find our other 2 pods. It took them 4 days to "locate" the lost furniture, which they also told me were in a pod that was marked "empty." In the meantime, as they were searching for the pods, the lack of communication was unbelievable. I never would get an answer to my phone calls, but instead a text back. They finally found the pods, or what I thought, and delivered. Behold...not all was there! They then had to go back and find the rest. After another few days of no communication, I finally found out it was found. They said that it was loaded on the truck and would be delivered. Three days later, after numerous phone calls, the furniture arrived. All except a few items. Some pieces I can live without, but one crucial piece of furniture was missing. The chaise lounge cushion to my couch! This basically deems the couch useless, as it is the largest cushion! I called and talked with Leslie about how to get money back from this move from the time, stress, and not all being delivered. She said that she would talk to management and get back to me. That was about 2 weeks ago, and now they won't answer my calls or return my messages. This company is shady and VERY UNPROFESSIONAL!! I am now going about other means to rectify the situation we are in. If I could give ZERO stars, I would, but unfortunately you have to mark one at the least. I do not recommend anyone use this company!!

        Sep 13, 2016Verified
        Special Ops M.'s reply

        Thank you for your review. We continually strive to improve our service based on the feedback we receive. We do apologize for the experience regarding your 2nd move out of storage. We did unfortunately misplace your 2 PODs in storage. We apologize for the delay in the items being returned and wanted to process a claim for any items missing. We did not see that you had processed a claim but we would like to provide a claim form to start that process. We apologize for this unfortunate experience and have learned from this situation and have trained the crews specifically the crew that we assigned to your job to organize more constructively so that this never happens again. Please contact us anytime to start the claim we would like to rectify this situation. Thank you and we value your business.

      About this pro

      We take great pride in our company. We schedule our moves according to what resources we have available and would rather be completely honest with every customer than give unrealistic quotes or expectations. The chance to speak with and meet new people. Every potential and current customer has his or her own unique story and every move is different. we are constantly learning new things within our industry.

      Years in business

      9

      Times hired on Thumbtack

      1277

      Number of employees

      25

      License

      Verified
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      Photos and Videos

      19 photos

        Q & A

        • What should the customer know about your pricing (e.g., discounts, fees)?
          Local moves are based on an hourly rate that is determined by how many movers needed, how many trucks, day and date of move. We need to discuss your move to determine an accurate estimate.
        • What is your typical process for working with a new customer?
          We would appreciate you allowing us to provide you with a no cost, no obligation over the phone estimate. We are currently experiencing a high volume of interest, and look forward to assisting you throughout the entire moving process, so please give us a call.
        • What education and/or training do you have that relates to your work?
          Our moving company is made up of professional and experienced movers. We bring new professionals on board and provide a four week moving boot-camp to train them how to provide excellent moving services the right way. Then we place them on our state of the art over sized trucks with our five to ten year experienced moving crews to serve your needs.

        Business hours

        Mountain Time Zone - Arizona
        Sunday8:00 a.m. to 7:00 a.m.
        Monday8:00 a.m. to 7:00 a.m.
        Tuesday8:00 a.m. to 7:00 a.m.
        Wednesday8:00 a.m. to 7:00 a.m.
        Thursday8:00 a.m. to 7:00 a.m.
        Friday8:00 a.m. to 7:00 a.m.
        Saturday8:00 a.m. to 7:00 a.m.
        Coverage Area for Special Ops Moving is about 100+ miles of Denver, CO.