FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
If you have your own security equipment and just need a professional installation and setup, our hourly rate is $125. For projects where we provide the equipment, we only offer purchase agreements. In other words, we do not have any lease options or offer payment plans. A deposit is due when you agree to the quoted proposal, with the remaining balance due when the work is completed. Almost all of our systems have some sort of ongoing monthly monitoring or data fee associated with them.
- What is your typical process for working with a new customer?
We almost always like to do a free on-site inspection/consultation before quoting for the requested work. We always strive to turn around projects as quickly as possible, but we're rarely available for same-day or next day services. So if you have a project that needs to be handled immediately, we're probably not a good fit. Please note, we do not service or troubleshoot existing systems we did not originally install. If you have an existing system that needs to be revamped or upgraded, we can help.
- What education and/or training do you have that relates to your work?
All of our technicians are full time employees and each one has many years of training and experience on a variety of security systems. Our owner has nearly 20 years of experience in the alarm industry.