Affordable Computer Services LLC

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Introduction: Affordable Computer Solutions LLC will provide computer repair work for Northern Colorado. We will offer in-store repair, on-site repair, as well as remote support and smartphone screen repair.

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Hired 2 times

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Reviews

2.3

3 reviews

33%

67%

Heather O.

Nov 17, 2014

I would not recommend going to Affordable Computer Services to my worst enemy! Unfortunately, I can't give zero stars; which is what they deserve! I purchased an Amazon Local deal for them to replace the screen on my moms iPad. I called them and they said that they needed to order the screen and that it would only take 2 days to fix it. After receiving the call that the screen was in, I dropped off the iPad to them at 4:45pm (they close at 5pm) on Wed Oct. 27th and was told once again that it would be done in 2 days and that they would call me. Monday Nov. 3rd rolls around; I had not heard anything so I tried to call them just after 4pm and got no answer. The next day (Tuesday), I tried to call them again right after 12pm (when they open) and got no answer again. I kind of got the feeling that they were avoiding my calls so I tried calling them from a different number and they answered!! He told me that it was not done yet because they got a lot of devices in last Wednesday (not sure why they didnt tell me this in the first place). Once again I was told that it would be a couple days and they would call me. Since I felt like I was getting the run around, my husband and I decided to go in the next day at 12pm, Wed Nov. 5th, and see what was taking so long. When we got there, we were told that the adhesive was still drying. I told him that I would be back at 4pm to pick it up and asked if he thought the adhesive would be dry by then. He said that they would call me (Ive heard this before). After researching it, I found out that the adhesive only takes about 2 hours to dry (FYI). I told him that I would be back at 4pm to pick it up whether it was dry or not (getting really irritated at this point). I went back at 4 that day and it was done. I tested it before I left the store and discovered that I could not unlock it. It was not registering touch correctly and it was malfunctioning. He apologized and said that he would have his tech look at it and they would call me (uh huh). I told him that I would come back at the same time tomorrow to pick it up whether it was fixed or not. By this time, I was fierce! Not only had I felt like I was getting the run around but it was taking 4 times as long as they had initially said. The next day (Nov. 5th), they left me a voicemail right before 4pm saying that the part was defective and they would have to send it back to get a new one. My husband and I drove over there and told them that we are taking the iPad elsewhere and we wanted our money back. They said that they would refund us but would have to take the screen off and that it would take 15 mins. We told them to take the screen off and a mere 5 mins later, he was handing the iPad over in bubble wrap. We took it across town to CPR (who said that they could repair it in 2 ½ hours) and upon inspecting it, they said that the home button and cable were missing!!! (And I thought I was fierce before!!) By then it was about a quarter to 5pm and there would be no time to drive across town to Affordable Computer Services to demand that they give me the home button back so I had the new place order a new one. After about a week, I called the new place to check on the iPad and they said they discovered that the cradle for the home button was broken and they had to order a new one (which is backordered)!!! Words cannot describe how mad and frustrated I am with the whole situation. This ordeal is taking a month to fix and its only because I was trying to save money (which I am spending more thanks to this chop shop!). Moral of this story is: DO NOT GO TO AFFORDABLE COMPUTER SERVICES UNLESS YOU WANT THIS HEADACHE AND FOR THEM TO BREAK YOURE DEVICE!!!! Amazon was more than happy to refund my money once I told them what happened. This is not a reflection on them, Amazon is a great company!!

Gail W.

Nov 22, 2014

I DO NOT recommend this service! If they could get a minus rating, that's what I'd give. I've reported this business to the local BBB for their shoddy workmanship and lousy business practices. They were to replace my iPad screen. I took my iPad in to have the glass repaired & when I got it back, a week later (They promised 24 hour service) , I did not have my usual wifi reception. I contacted them and Affordable Computer Services took the glass off again & "cleaned" it telling me the antennae contacts had debris on it. 3 days later, when I got it back this 2nd time, it was worse than before. I am getting "ghost writing" gibberish on my notes, erasing them, bringing up web sites I've never been to & hopping around my apps all on it's own without my touching the screen. It's not working right and the Affordable Computer Services Manager, Chris, says they can't do anything about it. They offered to look at it again & I told Chris they've had it twice each time giving it back to me in worse condition. I've asked for them to pay for repairs at a reputable Apple store. I've asked for a refund as their "repairs" left my iPad in even worse shape than when I took it in each time. Dust & a palmprint are visible still under the screen. They've obviously lied about cleaning it and now they won't make it right. Don't use them.

Michael R.

Nov 23, 2013

Hired on Thumbtack

Very affordable prices for data recovery, only a fraction of what other services charge. However, they weren't able to recover my data and charged me for the effort. Heard back from them within 24 hours after I dropped off the device, great customer service.

Data Recovery Service

FAQs

What types of customers have you worked with?
The most common job I do is virus removal and speeding up older computer. I also do smartphone screen repair and offer a lot more services.
What advice would you give a customer looking to hire a provider in your area of work?
It is best to get your computer professionally repaired. Sometimes having the neighborhood kid repair your computer is not the best idea.

Affordable Computer Services LLC

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