It’s free with no obligation to hire
Photos and Videos
Five Star just painted most of the interior of my familys home, and it is AWESOME. They did a great job and are great to work with!Apr 19, 2019Review from GoogleFive Star Painting of Fort Collins's reply
Thanks, Melissa! Your family is the best, a pleasure to work with
Alex and his guys did a great job painting our apartment!Mar 31, 2019Review from GoogleFive Star Painting of Fort Collins's reply
Thanks for the great review, Meghan!
We contracted with Five Star Painting to paint/stain the outside soffits, fascia, eves, columns, deck, posts, and gables on our home in October, 2018. Work began in early November, and we immediately realized that Five Star had retained an independent contractor to complete the work. Not a problem for us as long as the work was completed professionally, but may be why our experience was not like other folks who have also used this painting contractor.From the first day, we began seeing issues as the painter started staining the soffits prior to cleaning any of the dirt, debris, cob webs before painting. We stopped the painter, and immediately reached out to Five Stars superintendent, who came over that afternoon, and promised that the work completed would be corrected.Within the next day or two, the painter was back with a pressure washer and began washing the soffits and fascia. That same afternoon, we noticed that the painter did not finish washing the debris from the soffits down the walls below, which is comprised of white stucco. This caused staining in the white stucco walls below the soffits on the entire second floor of the home, and all over the front of the north garage on two sides.We again immediately called Five Stars superintendent who came by a few hours later. We also tried pressure washing the stains ourselves at the same time, and were unable to get the stains out of theStuccoWe also tried scrubbing with soap and using methods suggested onlinenothing worked.Next we met with our stucco contractor, and were informed that the stains, since they were not washed down completely at the time the painter was cleaning the soffitswere likely permanent, and would not come out.After this second mishap, we spoke to Five Stars superintendent, and the owner, and were able to get comfortable that they would work with us to remedy the issues. We allowed work to continue.A few days lateras they were not able to work due to inclement weather, the painter returned while we were away for the day.The next morning, we walked the house and noticed that black stain was spilled all over the concrete around the home, drips of black stain were all over the white stucco, overspray was misted on theStucco, stain was on our clad doors, dripped on the new stone that had just been installed, and things were a complete mess.The painter had literally gotten the black stain everywhere, and in a few spots had tried to cover it up with white paint.We promptly called Five Stars superintendent, and demanded a meeting at the house. He came by a few hours later, and we walked through the entire outside of the home.He said they would get it cleaned up, but at this point, after the two prior mishapswe had enough. WeFired Five Star on November 13th, and said that we could not allow them to continue working with fear that more damage would be done.That same time we called Five Stars Owner, and left a voicemail to discuss the situation. He returned our phone call the next day.The owner insisted that we allow him to continue, and that all mishaps would be corrected. We, in turn advised that completing the job at this point was not an option, and communicated that his company had already caused significant damage to the stone and stucco due to their negligence, and painter not taking the time to mask off areas where he was working. We further advised Five Star that we could not risk further damage to our property. We have been working to try and remedy the situation with Five Star painting for the past couple of months, and initially agreed to settle the dispute, if Five Star would return our down payment. To date, we have not heard from Five Stars owner, and are now unfortunately having to escalate the matter further for resolution. Attached are some photos of the issues mentioned in this review.Feb 5, 2019Review from Google
A little slow on getting back with a quote and scheduling a date for the job.Oct 26, 2018VerifiedFive Star Painting of Fort Collins's reply
Thanks for your honest feedback, Terry. We are always looking for way to serve customers better.
Will definitely recommend to my friends and family really enjoyed the work and those who put my project together.Jan 11, 2019Review from GoogleFive Star Painting of Fort Collins's reply
Thanks for the kind words, Courtney!
Alexander Michael Miller
- What should the customer know about your pricing (e.g., discounts, fees)?Unlike some painters, we take precise measurements of your home or business to provide you with a price. That way, you know exactly what you're paying for.
- What is your typical process for working with a new customer?We visit your home or business to address your specific needs and make recommendations about how to best achieve your goal
- What education and/or training do you have that relates to your work?Our employees have a combined 50+ years experience in the paint industry.