What should the customer know about your pricing (e.g., discounts, fees)?
It is important to know that for a typical two story home in Colorado can vary greatly in price. I could come up with a quote as low as $2000-$2500, or as high as $6000-$8000 depending on the materials being use, the level of prep work required, and complexity of the job. This is why we do a detailed written estimate, to confirm you are getting exactly what you want, and we can provide multiple options you can compare side by side.
How did you get started doing this type of work?
After spending 6 years working with a national painting company, I realized I was really good at running a painting business... and there are a lot of really bad painting companies out there. So I thought it'd be a good opportunity, and something I knew I was good at. We've just grown and grown from there.
What types of customers have you worked with?
We are experts are residential exterior painting. Most of the homes we paint are 7-20 years old, getting their 2nd or 3rd paint job ever. Common problems on the house is peeling paint on trim boards, door trim, window trim, garage trim, fading paint on the south or sunny sides of the house, and cracking joints where boards meet. These are all common problems in Colorado and can be fixed very easily. If they are not fixed, however, they can lead to expensive carpentry problems.
Describe a recent project you are fond of. How long did it take?
We had a painter who missed an appointment with a customer. The customer was very upset, and wrote a horrible review about us on our Facebook page. Within 1 hour she was contacted by one of the owners of the business and the production manager. Within 24 hours she had met with the co-owner and production manager. Within 48 hours all of her concerns were resolved, and she wrote us a new 5 star review. We don't run into problems often, but problems inevitably happen. It's how we deal with breakdowns that I'm proud of.
What advice would you give a customer looking to hire a provider in your area of work?
Trust yourself. Hire the company that you are most comfortable with and make sure everything is in a written agreement.