John was VERY processional, offered an explained and reasonable quote, he responded immediately and answered any question, and followed up when he said he would. He was also clear on how many boarder tiles were needed, that home depot would take back what wouldn't be used and was exact on what type grout. In addition, we still got to pick the tile and grout.
I had a question on where a row would end and how it would look behind/next to the fridge. He said he could do a boarded rather than them ending behind, counted the boarded tiles to confirm we'd have enough. I liked the idea so he removed a few tiles he'd placed so there were no small pieces and i could tell how meticulous he was and how good it would look. I was impressed that he would take down completed work and redo, to make me happy and have his work look the best.
We had worked with another contractor on our kitchen remodel and due to unresponsiveness and lack of attention, choose to have John do the back splash. When he was done, the work was impeccable and done in half the time. We wished we'd used him for the whole project!!!
I will use John for future projects and recommend him to others.