Mr. Yocum came to my house and evaluated my printer. His technical knowledge and ability to communicate details are both excellent. He helped me make informed decisions. He went beyond what I expected, as he explained the repair options. He then purchased and installed a new printer, all while explaining details and enhancing the printers features. He showed respect and care, as he assured my understanding of options. He also helped me make decisions by patiently understanding my specific quirks.