FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing varies from job to job and there is a 2 hour minimum per visit. If project requires less time pricing is always negotiable and I make sure the customer is always 100% satisfied. Pretty much I have company minimums and Industry standards, but anything is up in the air. That's one of the joys of being a business owner. I literally just rebuild somebody's deck because another local contractor took advantage of them and basically just rip them off and let them with a really bad workmanship. My company went in and we fixed it. This little old lady did not have the money to Shell out for another deck, so we helped her. On the other side of the coin, I've charged top dollar because the skillset myself and others in my company, or well deserving of it. It's one of those things that I like to be able to decide for myself, because some people need help and others just want the best and they can afford it. Either way I try to treat every customer the same as far as the product that I deliver.
- What is your typical process for working with a new customer?
I collect all relevant contact information and work scope specifications to ensure clarity of the current project. One of the biggest things that I find important with working with new customers is taking thorough notes about their home. If Sally interviews me for a job and introduces me to her husband but I can't remember his name that becomes embarrassing down the road. It's nice to know if they have a pitbull in the backyard that could maul somebody or their son Little Billy is highly allergic to peanuts. These are all things that are important to me in a process because it illustrates the level of care that I bring into someone's home every time.
- What education and/or training do you have that relates to your work?
Aside from studying physics and Mathematics such as algebra, geometry, trigonometry in calculus all throughout my five years good post secondary education, I believe that the key to success in this industry is that I have always surrounded myself with exceptional mentors of the residential trades. If I worked with somebody oh, it was mandatory, weather I worked for them or they worked for me, that they we're exceptional in their field of expertise so that I can learn from a true Pro. No man can be good at every trade, but I feel like I have found a way to overcome that limitation with this practice. None of it is rocket science, if you seek out the right teacher.