FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Service charges are $185 per hour for the first hour and $140 per hour thereafter during normal working hours - 8am to 5pm. Outside of normal work hours and weekends there is overtime of 50% on normal labor hours. We prefer to keep our charges as time and material to be fair to clients.
- What is your typical process for working with a new customer?
Typically we would have a client contact us by phone or email and give us the relavent detials of the job and whether it is an emergency or not- emergency calls are prioritized. This inputs the request into our system. Once the request is in typically we would contact you within 20-30 minutes to follow up and setup a time with you to come across.
- What education and/or training do you have that relates to your work?
We are licensed contractors with the state of Colorado. We have a team of 12 highly trained and specialized technicians working under a Master Plumber.