FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer FREE estimates within our service area to homeowners of the property and provide a written estimate at the time of the initial inspection. We also work with real estate professionals and home inspectors and understand the sensitive nature of a transaction and strict deadlines. We offer Same Day Savings of a 5% discount. Finalizing the details and scheduling an installation on the day of the proposal makes it more efficient for both of us. This saves us time and money and we are happy to pass the savings along to you! We offer a Price Assurance Guarantee that ensures the total price of your project is the lowest price available for the work specified in the agreement. If a registered, A+ rated BBB contractor offers the same standard of materials, quality of work and warranty of equal specifications within 30 days of the agreement, our company will be the price by $100. *Must provide the comparable proposal. Peak Structural offers financing options as well.
- What is your typical process for working with a new customer?
During a free estimate appointment, our Design Specialist will speak with the homeowner about their needs and goals of what they're looking to accomplish. A thorough inspection of the home will be completed, including a complete elevation survey and careful measurements of any issues. The Design Specialist will present any findings to the homeowner, answering any questions they may have about the cause of the problem. The homeowner will then understand several options for repair and what our recommendation is to complete the work, discussing financing options and what to expect for the project.
- What education and/or training do you have that relates to your work?
Our Design Specialists have been trained and certified in our products and solutions by our extensive training program with our dealer networks, Team Basement Systems and Supportworks to ensure we are offering the right solution to your issue and at the right price. Every day we build a culture of training and helping our teams reach their fullest potential across all departments. This year, Peak's trainers will deliver over 10,000 in-person training hours across all our teams. Team members also have 24-7 access to additional training resources online.