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Hired 17 times
4 years in business
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Will and his team did a great job remodeling a complete disaster of a house! We purchased a rental property that had been completely destroyed by the previous tenants. At first, our project was going to be small; however, that quickly changed. As we got started, it became clear that we would need to replace everything in the house: all new plumbing, electrical, roof, HVAC, kitchen, bathrooms, and just about everything in-between. We even decided to add a bathroom to the master bedroom, and, as everything else, Will took it in stride. Will was understanding, and was willing to accommodate us throughout the project. As our needs adjusted, so did he. Throughout the whole process, Will and the team kept me completely updated, so that I knew what was going on at all times. The team was flexible enough to allow me to hop in complete some of the work on my own to keep costs down. And when we did elect to take on some of the smaller projects, he was willing to walk us through the process and give us pointers. Additionally, when it came to billing and going over the budget, he was always on top of it and kept us informed with price changes and adjustments. Generally, Will is just an all around, great guy. Initially, I chose him because of his great personality. And in the end, I was not disappointed at all. To be fair, that does not mean that we didn't have our disagreements or issues, all projects of this magnitude do! That said, what was great about Will and his team is that they always worked to make sure everything came out great. Whenever changes needed to be made, budgets reviewed, concerns arose, they were all over it. He constantly said to me that he "would do anything for his customers" and that he'd be there for us throughout the process, and he was. Working with any contractor on large or small projects can be tedious, but Will was great and we learned a lot about the process. Tips: 1 - Ask questions!! Will is not afraid to answer them. In the long run, it's only going to help you and him. 2 - Don't be afraid to speak your mind and be upfront. If you are honest about things, the better your experience will be. Will and team will give you a straight forward answer. 3 - Remember to be respectful. It builds trust between the homeowner and the contractor. Will is an honest guy and sticks by his word and work. But the best way to build a great relationship is to remember to treat each other with respect. I know that sounds weird, but really...it does help. 4 - It never goes exactly as planned. Its just the truth, but Will does work very hard to make sure your needs are being meet. In the end, we actually decided to move into the newly remodeled rental instead of keeping it a rental. The work was so great, and the house was so nice, that we just couldn't bear to have someone else enjoy it! Like I said...it never turns out the way you plan! Thank you Will, Sergio, Benji and all others who worked on our house. We couldn't be happier!!Feb 22, 2017VerifiedNorton Building and Remodel's reply
Jake, Your review on my company and I is amazing. Yours and other clients appreciation is what keeps me going. I am very happy to hear we have brought life to your new home. Don't hesitate to call, text, or email with any other questions or if you would just like to say hello. Will Norton Owner/President
Quotes and work were exactly as discussed. Work was completed in a timely fashion. Great communication before, during, and after.Apr 19, 2017VerifiedNorton Building and Remodel's reply
Alan, thank you for taking the time to leave a review and opening your home to us. It was my pleasure to provide a professional and smooth service for you. Your basement will be awesome! Sincerely, Will Norton Owner/President Norton Building and Remodel
Tile Installation and Replacement
Norton Building and Remodel exceeded my expectations in every way. The world of contractors is full of sub-standard quality and a lack of reliability, but Norton has demonstrated everything but. My design firm hired him as a tile subcontractor and has since sustained a solid professional working relationship outside of the original project with them on multiple contractor levels. I can't say enough about Norton Building and Remodel!!Sep 22, 2017Verified
Will's bidding process and written information is top notch. He is very honest, explains things well, and professional.Sep 15, 2016Verified
I did a fairly large project/whole house renovation with Will. My review for him is based on two areas. Quality of work and his organization/accuracy/management on the overall project. Wills work is generally good. We were happy with (most) of what he did. The challenge with Will is I don't think he can always acknowledge what he knows and doesn't know. It put us in a few awkward situations. Some resolved one big one wasn't. And it caused challenges between us ultimately and I likely won't work with him again because of the outcome of how he handled himself. Will doesn't effectively manage his "guys" and so there were issues with reliability with his workers. (Including some personal issues with them) And since will does a lot of the work himself it became challenging for us to nail down when items would be completed. Granted, we changed a few fairly minor things and had some changes, and I spiel have been very understanding that these changes may have extended the project time. But he didn't communicate well enough and the project went from being 2-2.5 months (his quote to us) to about 4.5 months. There were weeks where almost no work was done. Terrible communication and invoices that were very generic with no itemized detail. All in all, Will does good work. But his planning and scheduling and attention to certain details is lacking. I'd proceed with a fairly low level of expectations that he is building his business and doesn't have a solid team or a complete knowledge of project management. No milestones, or check points built into his process so you really are just going at whatever pace he can do it at. And ANY change will throw his scheduling off snd affect your project.Feb 19, 2017VerifiedNorton Building and Remodel's reply
Max, First, I thank you for taking your time and leaving a review for Norton Building and Remodel. I am happy to hear you are satisfied with the work that was completed. As any company, I appreciate your feedback and Norton Building and Remodel will grow accordingly. I am glad we were able to work through our personal differences and end with a satisfied business product in your home. Clients and contractors don't always see eye to eye, but my client's project/home is always first priority. You can count on Norton Building and Remodel to fulfill it's responsibilities. Thanks and Enjoy, Will Norton Norton Building and Remodel 303.519.1256 firstname.lastname@example.org
- What is your typical process for working with a new customer?I always like to meet at the project first and foremost. Then the client can give me an in depth walk-through of their hopes and dreams. After learning the design and goals, I take notes and pictures. During the notes and pictures I like to point out any obstacles I can foresee (not all can be foreseen) or anything that may be a code issue. Sometimes certain items need to be added in order to bring it up to current Building Codes or certain design may not be possible because it is against Code and/or Ethics. Lastly, after a nice meeting with the customer I type up a detailed estimate and email it to them. All customers, whether they hire me or not, are more than welcome to call, text, or email with any questions, concerns, or design ideas; any time.
- What education and/or training do you have that relates to your work?I have been in Management for 14yrs. Operations Manager for an Insulation Wholesaler, Operations Manager for an Insulation and Drywall contractor, and Project Manager for a builder. Being on all sides of the business has afforded me the proper time to add more assets to my current character and business philosophy. Some of the assets consist of personal and business work morals and ethics.
- What types of customers have you worked with?All genres of customers.