- What should the customer know about your pricing (e.g., discounts, fees)?
We strive to provide the products that best satisfy the need, and typically present 3 pricing options with the intent of meeting the customers budget (good, better, best). Pricing is straight forward, all inclusive, and very transparent.
- What is your typical process for working with a new customer?
In an effort to provide a design that works best for the home, we come to you in our mobile showroom with multiple product lines and over 3000 samples. We can view in your lighting with your furnishing, and provide design and installation guidance while in the actual space. It all starts with the in-home consultation. Book an appointment, and we will handle the rest. Appointments can last from 30 min to 2 hours depending on how you like to shop. We will stay with you as long as you need to find a product that you love. Once we find the customized flooring solution that works for you, we agree to cash or payment terms and schedule your install. Typically, your project can be completed in under 2 weeks from the initial appointment. Step 1 Schedule a free in-home Design Consultation with one of our expert Design Associates. Your Design Associate will arrive on time in our Mobile Flooring Showroom. Inside the Mobile Showroom, we have thousands of flooring choices that make up our carefully selected Mobile Flooring Collection. Your Design Associate will then measure your floors, help you choose the perfect flooring solution for you and will provide you with an estimate. Step 2 After you’ve reviewed your proposal and estimate, you can review our financing options with your Design Associate and make your final decision. Step 3 Upon your decision, your flooring will arrive and installation begins. We treat your home as if it was our own, so clean up of the flooring area, removal and replacement of furniture is included and done very carefully. We pride ourselves in maintaining and updating you on timelines, as we understand how important that is.
- What education and/or training do you have that relates to your work?
I have worked in home improvement sales and design for the past 4 years and also have a strong background in real estate. Well over 500 hours of training in various aspects of home improvement and over 200 hours specifically in flooring. We visit the home office in Atlanta 2-4 times a year for specialized workshops. We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry. Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.