The one star is for the men who came into my home and completed the work that was done. I was really looking forward to leaving a glowing review for Ken and his company - until he completely ghosted me. I honestly hope you’re ok, Ken. Communication was a struggle throughout the project - often making last minute plans after I had to repeatedly ask when they could come over for the next step. One time, after they had to cancel on us earlier in the week, they just showed up one day completely unplanned while we were packing to leave for a trip. We tried to be as flexible with them as they were being with us, but it was frustrating to have to constantly ask when the next step would be. We needed to take the project one step at a time to pay as we went. We really appreciated that. We got as far as the tile being completed and that’s it. Ken stopped responding to me. I’ve been left with wall repairs, painting, sink plumbing, replacing outlets and switches, lighting, caulking, redoing grout that is coming up, putting closet doors, trim, and transitions in, even the shower hardware was never installed so I had buy it and install it myself. I’m incredibly disappointed after spending the last two weekends trying to finish the bathroom myself. I guess he didn’t take any money without doing the work - but there were repairs that were necessary because of his work that I’ve had to do myself. And leaving a customer with a half done bathroom is just atrocious. Who does that? I hope someone reads this and learns from my mistake. Maybe he didn’t like how long the project was taking, but once again - if communication existed at all, I’m sure we could have avoided this whole thing. If you hire Ken, maybe try and have them do it all in one day so there’s no chance of him ghosting you.
BAB Construction
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