This company is 100% wanting to do a good job and make sure the customer is satisfied. In fact, they went above and beyond to do a wonderful job! My cleaning needs were not completely straightforward, but Surech listening and took notes to ensure that everything got done. There was a great deal of communication between us, which I know is not usual (and time consuming for Surech), but she was committed to making sure everything went smoothly. Surech never made me feel like I was asking too much, she was positive and reassured me that all would be taken care of. From the initial response on Thumbtack to my request--they were lightning fast--to the last text message and contact about the job completed, they were thorough, responsive, and professional. The move out cleaning had some unusual features and they not only rolled with it, but helped me through the challenges of being in another state and everything not exactly in a move-out cleaning condition. They helped me gather the last items (which were quite a few) to be moved into one place and then did a fantastic job cleaning everything from top to bottom. I absolutely recommend them and will be hiring them again in the future. If you like things done right, this is the company to hire for your cleaning needs! Thank you, so much, Natural Bright Cleaning Services!